Hi @jcclose1, it's hard to say without knowing the site, but if you have ad-blocking turned on, try turning it off for that site.
You do this by clicking the blue shield on the address bar (while you're on the Citi site), and clicking the switch next to "Ads are blocked on this site".
Also, if you have Opera Turbo turned on (Menu: Opera -> Opera Turbo), turn it off.