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    NBCNEWS Videos Do Not Play

    Opera for Windows
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    • lando242
      lando242 last edited by

      I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

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      • leocg
        leocg Moderator Volunteer last edited by

        3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
        "Players
        None"

        That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
        However, if you right click on it you will not see any Flash info.

        Do you have Turbo enabled by chance?

        4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

        Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

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        • bbildman
          bbildman last edited by

          I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

          Adobe Flash Player
          Version: 22.0.0.209
          Shockwave Flash 22.0 r0

          Chrome PDF Viewer (2 files)

          Widevine Content Decryption Module

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          • bbildman
            bbildman last edited by

            3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
            "Players
            None"

            That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
            However, if you right click on it you will not see any Flash info.
            Do you have Turbo enabled by chance?

            4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

            Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

            #1 Disabling Flash gives me the same screen on NBCNEWS, the initial image from the Video with the Play button in the middle, which does not respond. Enabling Flash does exactly the same thing, as if the image is simply an image (photo) and not an entry point for a video to play. When I hover my mouse over the image, it does change into the familiar "pointing hand" but has no effect.

            #2 Right clicking on the image offers the usual "Save Image, Copy Image, etc" - no indication that it is hovering on top of a video file.

            #3 have no idea how to address "hardware acceleration" - my system uses the Intel Media chip and hardware acceleration cannot be turned off or on.

            Still totally perplexed. This issue has been with me for MANY iterations of Opera Blink, when I try this site using Opera 12.17, I get this::

            There is only the play button on a black image, with the flowing notes above it::

            "NBC News works best with JavaScript turned on

            Sorry, this video needs JavaScript turned on"

            Internet Explorer 11 definitely plays the video.

            I have tried switching the user agent to EVERY possibility, and noting works.

            I REALLY want to find out what is going on, as I cannot watch ANY videos from the NBCNEWS site, and all videos from all other sites I visit work perfectly.

            Any help appreciated.

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            • leocg
              leocg Moderator Volunteer last edited by

              So do you have Turbo enabled by chance?

              3 have no idea how to address "hardware acceleration"

              Settings > Browser.

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              • bbildman
                bbildman last edited by

                So do you have Turbo enabled by chance?

                3 have no idea how to address "hardware acceleration"

                Settings > Browser.

                Turbo is disabled.

                I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing, not even anything that would indicate the click was received by their server. it's as if this were a still image.

                I clicked on NBNEWS "Top Videos" on their home page, got here::

                http://www.nbcnews.com/video

                And clicked on a random video::

                http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                Same result, NONE of the NBCNEWS videos play.

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                • sgunhouse
                  sgunhouse Moderator Volunteer last edited by

                  This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

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                  • bbildman
                    bbildman last edited by

                    This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

                    That one also does not play on my system with O 38.0.2220.41, Windows 7.

                    Right clicking on it shows it to be interpreted as an image, not a video

                    Am I the only one who is having this problem?? All the rest of the folks reading this thread can watch the video??

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                    • tayyab2016
                      tayyab2016 last edited by

                      Opera uses the PPAPI Flash

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                      • bbildman
                        bbildman last edited by

                        Opera uses the PPAPI Flash

                        Yes, thank you, the latest Flash PPAPI is installed

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                        • leocg
                          leocg Moderator Volunteer last edited by

                          And clicked on a random video::
                          http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                          This one played fine here although the commands seem to be missing.

                          I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing

                          With hardware acceleration enabled, check opera://gpu again for any suspect message and also try again to check opera://media-internals/ while trying to watch the videos.

                          What are your settings for plug-ins in Settings > Websites > Plug-ins?

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                          • bbildman
                            bbildman last edited by

                            Leo, with hardware acceleration enabled, still says No Players with opera://media-internals/

                            in opera://gpu, what would be a "suspect message?"

                            I get this under Command Line Arguments::

                            "Opera\38.0.2220.41\opera.exe" -noautoupdate --ran-launcher --system-dpi-setting=96 --alt-high-dpi-setting=96 --flag-switches-begin --disable-gesture-requirement-for-media-playback --enable-autofill-ignore-autocomplete-off --with-feature:hi-resolution-thumbnails --with-feature:hidpi-speed-dial-tiles --with-feature:personalized-news-start-page --save-page-as-mhtml --show-autofill-type-predictions --flag-switches-end --disable-direct-npapi-requests --use-turbo2 -- http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176"

                            And these at the tope of the opera://gpu page::

                            opera://gpu

                            Graphics Feature Status

                            Canvas: Hardware accelerated
                            Flash: Hardware accelerated
                            Flash Stage3D: Hardware accelerated
                            Flash Stage3D Baseline profile: Hardware accelerated
                            Compositing: Hardware accelerated
                            Multiple Raster Threads: Enabled
                            Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                            Rasterization: Software only. Hardware acceleration disabled
                            Video Decode: Software only, hardware acceleration unavailable
                            Video Encode: Hardware accelerated
                            WebGL: Hardware accelerated

                            Driver Bug Workarounds

                            clear_uniforms_before_first_program_use
                            disable_d3d11
                            disable_direct_composition
                            disable_discard_framebuffer
                            exit_on_context_lost
                            force_cube_complete
                            msaa_is_slow
                            scalarize_vec_and_mat_constructor_args
                            texsubimage_faster_than_teximage

                            Problems Detected

                            Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
                            Disabled Features: accelerated_video_decode
                            Some drivers are unable to reset the D3D device in the GPU process sandbox
                            Applied Workarounds: exit_on_context_lost
                            TexSubImage is faster for full uploads on ANGLE
                            Applied Workarounds: texsubimage_faster_than_teximage
                            Clear uniforms before first program use on all platforms: 124764, 349137
                            Applied Workarounds: clear_uniforms_before_first_program_use
                            Always rewrite vec/mat constructors to be consistent: 398694
                            Applied Workarounds: scalarize_vec_and_mat_constructor_args
                            Old Intel drivers cannot reliably support D3D11: 363721
                            Applied Workarounds: disable_d3d11
                            ANGLE crash on glReadPixels from incomplete cube map texture: 518889
                            Applied Workarounds: force_cube_complete
                            On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
                            Applied Workarounds: msaa_is_slow
                            Framebuffer discarding can hurt performance on non-tilers: 570897
                            Applied Workarounds: disable_discard_framebuffer
                            Direct composition flashes black initially on Win <10: 588588
                            Applied Workarounds: disable_direct_composition
                            Accelerated rasterization has been disabled, either via about:flags or command line.
                            Disabled Features: rasterization
                            Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
                            Disabled Features: native_gpu_memory_buffers

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