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    NBCNEWS Videos Do Not Play

    Opera for Windows
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    • bbildman
      bbildman last edited by

      Yes, Opera uses the PPAPI Flash. Chrome recently dropped NPAPI plugin support. So you probably only have three supported plugins - the internal PDF plugin, Flash and the widevine content decryption module.

      Yup, that's what I have...so that clears THAT up, now only to find or just why O38 will not play NBSNEWS videos.

      Onward

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      • lando242
        lando242 last edited by

        I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

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        • leocg
          leocg Moderator Volunteer last edited by

          3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
          "Players
          None"

          That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
          However, if you right click on it you will not see any Flash info.

          Do you have Turbo enabled by chance?

          4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

          Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

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          • bbildman
            bbildman last edited by

            I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

            Adobe Flash Player
            Version: 22.0.0.209
            Shockwave Flash 22.0 r0

            Chrome PDF Viewer (2 files)

            Widevine Content Decryption Module

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            • bbildman
              bbildman last edited by

              3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
              "Players
              None"

              That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
              However, if you right click on it you will not see any Flash info.
              Do you have Turbo enabled by chance?

              4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

              Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

              #1 Disabling Flash gives me the same screen on NBCNEWS, the initial image from the Video with the Play button in the middle, which does not respond. Enabling Flash does exactly the same thing, as if the image is simply an image (photo) and not an entry point for a video to play. When I hover my mouse over the image, it does change into the familiar "pointing hand" but has no effect.

              #2 Right clicking on the image offers the usual "Save Image, Copy Image, etc" - no indication that it is hovering on top of a video file.

              #3 have no idea how to address "hardware acceleration" - my system uses the Intel Media chip and hardware acceleration cannot be turned off or on.

              Still totally perplexed. This issue has been with me for MANY iterations of Opera Blink, when I try this site using Opera 12.17, I get this::

              There is only the play button on a black image, with the flowing notes above it::

              "NBC News works best with JavaScript turned on

              Sorry, this video needs JavaScript turned on"

              Internet Explorer 11 definitely plays the video.

              I have tried switching the user agent to EVERY possibility, and noting works.

              I REALLY want to find out what is going on, as I cannot watch ANY videos from the NBCNEWS site, and all videos from all other sites I visit work perfectly.

              Any help appreciated.

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              • leocg
                leocg Moderator Volunteer last edited by

                So do you have Turbo enabled by chance?

                3 have no idea how to address "hardware acceleration"

                Settings > Browser.

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                • bbildman
                  bbildman last edited by

                  So do you have Turbo enabled by chance?

                  3 have no idea how to address "hardware acceleration"

                  Settings > Browser.

                  Turbo is disabled.

                  I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing, not even anything that would indicate the click was received by their server. it's as if this were a still image.

                  I clicked on NBNEWS "Top Videos" on their home page, got here::

                  http://www.nbcnews.com/video

                  And clicked on a random video::

                  http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                  Same result, NONE of the NBCNEWS videos play.

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                  • sgunhouse
                    sgunhouse Moderator Volunteer last edited by

                    This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

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                    • bbildman
                      bbildman last edited by

                      This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

                      That one also does not play on my system with O 38.0.2220.41, Windows 7.

                      Right clicking on it shows it to be interpreted as an image, not a video

                      Am I the only one who is having this problem?? All the rest of the folks reading this thread can watch the video??

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                      • tayyab2016
                        tayyab2016 last edited by

                        Opera uses the PPAPI Flash

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                        • bbildman
                          bbildman last edited by

                          Opera uses the PPAPI Flash

                          Yes, thank you, the latest Flash PPAPI is installed

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                          • leocg
                            leocg Moderator Volunteer last edited by

                            And clicked on a random video::
                            http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                            This one played fine here although the commands seem to be missing.

                            I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing

                            With hardware acceleration enabled, check opera://gpu again for any suspect message and also try again to check opera://media-internals/ while trying to watch the videos.

                            What are your settings for plug-ins in Settings > Websites > Plug-ins?

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                            • bbildman
                              bbildman last edited by

                              Leo, with hardware acceleration enabled, still says No Players with opera://media-internals/

                              in opera://gpu, what would be a "suspect message?"

                              I get this under Command Line Arguments::

                              "Opera\38.0.2220.41\opera.exe" -noautoupdate --ran-launcher --system-dpi-setting=96 --alt-high-dpi-setting=96 --flag-switches-begin --disable-gesture-requirement-for-media-playback --enable-autofill-ignore-autocomplete-off --with-feature:hi-resolution-thumbnails --with-feature:hidpi-speed-dial-tiles --with-feature:personalized-news-start-page --save-page-as-mhtml --show-autofill-type-predictions --flag-switches-end --disable-direct-npapi-requests --use-turbo2 -- http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176"

                              And these at the tope of the opera://gpu page::

                              opera://gpu

                              Graphics Feature Status

                              Canvas: Hardware accelerated
                              Flash: Hardware accelerated
                              Flash Stage3D: Hardware accelerated
                              Flash Stage3D Baseline profile: Hardware accelerated
                              Compositing: Hardware accelerated
                              Multiple Raster Threads: Enabled
                              Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                              Rasterization: Software only. Hardware acceleration disabled
                              Video Decode: Software only, hardware acceleration unavailable
                              Video Encode: Hardware accelerated
                              WebGL: Hardware accelerated

                              Driver Bug Workarounds

                              clear_uniforms_before_first_program_use
                              disable_d3d11
                              disable_direct_composition
                              disable_discard_framebuffer
                              exit_on_context_lost
                              force_cube_complete
                              msaa_is_slow
                              scalarize_vec_and_mat_constructor_args
                              texsubimage_faster_than_teximage

                              Problems Detected

                              Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
                              Disabled Features: accelerated_video_decode
                              Some drivers are unable to reset the D3D device in the GPU process sandbox
                              Applied Workarounds: exit_on_context_lost
                              TexSubImage is faster for full uploads on ANGLE
                              Applied Workarounds: texsubimage_faster_than_teximage
                              Clear uniforms before first program use on all platforms: 124764, 349137
                              Applied Workarounds: clear_uniforms_before_first_program_use
                              Always rewrite vec/mat constructors to be consistent: 398694
                              Applied Workarounds: scalarize_vec_and_mat_constructor_args
                              Old Intel drivers cannot reliably support D3D11: 363721
                              Applied Workarounds: disable_d3d11
                              ANGLE crash on glReadPixels from incomplete cube map texture: 518889
                              Applied Workarounds: force_cube_complete
                              On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
                              Applied Workarounds: msaa_is_slow
                              Framebuffer discarding can hurt performance on non-tilers: 570897
                              Applied Workarounds: disable_discard_framebuffer
                              Direct composition flashes black initially on Win <10: 588588
                              Applied Workarounds: disable_direct_composition
                              Accelerated rasterization has been disabled, either via about:flags or command line.
                              Disabled Features: rasterization
                              Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
                              Disabled Features: native_gpu_memory_buffers

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