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    NBCNEWS Videos Do Not Play

    Opera for Windows
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    • sgunhouse
      sgunhouse Moderator Volunteer last edited by

      Yes, Opera uses the PPAPI Flash. Chrome recently dropped NPAPI plugin support. So you probably only have three supported plugins - the internal PDF plugin, Flash and the widevine content decryption module.

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      • bbildman
        bbildman last edited by

        Yes, Opera uses the PPAPI Flash. Chrome recently dropped NPAPI plugin support. So you probably only have three supported plugins - the internal PDF plugin, Flash and the widevine content decryption module.

        Yup, that's what I have...so that clears THAT up, now only to find or just why O38 will not play NBSNEWS videos.

        Onward

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        • lando242
          lando242 last edited by

          I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

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          • leocg
            leocg Moderator Volunteer last edited by

            3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
            "Players
            None"

            That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
            However, if you right click on it you will not see any Flash info.

            Do you have Turbo enabled by chance?

            4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

            Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

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            • bbildman
              bbildman last edited by

              I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

              Adobe Flash Player
              Version: 22.0.0.209
              Shockwave Flash 22.0 r0

              Chrome PDF Viewer (2 files)

              Widevine Content Decryption Module

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              • bbildman
                bbildman last edited by

                3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
                "Players
                None"

                That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
                However, if you right click on it you will not see any Flash info.
                Do you have Turbo enabled by chance?

                4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

                Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

                #1 Disabling Flash gives me the same screen on NBCNEWS, the initial image from the Video with the Play button in the middle, which does not respond. Enabling Flash does exactly the same thing, as if the image is simply an image (photo) and not an entry point for a video to play. When I hover my mouse over the image, it does change into the familiar "pointing hand" but has no effect.

                #2 Right clicking on the image offers the usual "Save Image, Copy Image, etc" - no indication that it is hovering on top of a video file.

                #3 have no idea how to address "hardware acceleration" - my system uses the Intel Media chip and hardware acceleration cannot be turned off or on.

                Still totally perplexed. This issue has been with me for MANY iterations of Opera Blink, when I try this site using Opera 12.17, I get this::

                There is only the play button on a black image, with the flowing notes above it::

                "NBC News works best with JavaScript turned on

                Sorry, this video needs JavaScript turned on"

                Internet Explorer 11 definitely plays the video.

                I have tried switching the user agent to EVERY possibility, and noting works.

                I REALLY want to find out what is going on, as I cannot watch ANY videos from the NBCNEWS site, and all videos from all other sites I visit work perfectly.

                Any help appreciated.

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                • leocg
                  leocg Moderator Volunteer last edited by

                  So do you have Turbo enabled by chance?

                  3 have no idea how to address "hardware acceleration"

                  Settings > Browser.

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                  • bbildman
                    bbildman last edited by

                    So do you have Turbo enabled by chance?

                    3 have no idea how to address "hardware acceleration"

                    Settings > Browser.

                    Turbo is disabled.

                    I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing, not even anything that would indicate the click was received by their server. it's as if this were a still image.

                    I clicked on NBNEWS "Top Videos" on their home page, got here::

                    http://www.nbcnews.com/video

                    And clicked on a random video::

                    http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                    Same result, NONE of the NBCNEWS videos play.

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                    • sgunhouse
                      sgunhouse Moderator Volunteer last edited by

                      This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

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                      • bbildman
                        bbildman last edited by

                        This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

                        That one also does not play on my system with O 38.0.2220.41, Windows 7.

                        Right clicking on it shows it to be interpreted as an image, not a video

                        Am I the only one who is having this problem?? All the rest of the folks reading this thread can watch the video??

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                        • tayyab2016
                          tayyab2016 last edited by

                          Opera uses the PPAPI Flash

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                          • bbildman
                            bbildman last edited by

                            Opera uses the PPAPI Flash

                            Yes, thank you, the latest Flash PPAPI is installed

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                            • leocg
                              leocg Moderator Volunteer last edited by

                              And clicked on a random video::
                              http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                              This one played fine here although the commands seem to be missing.

                              I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing

                              With hardware acceleration enabled, check opera://gpu again for any suspect message and also try again to check opera://media-internals/ while trying to watch the videos.

                              What are your settings for plug-ins in Settings > Websites > Plug-ins?

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                              • bbildman
                                bbildman last edited by

                                Leo, with hardware acceleration enabled, still says No Players with opera://media-internals/

                                in opera://gpu, what would be a "suspect message?"

                                I get this under Command Line Arguments::

                                "Opera\38.0.2220.41\opera.exe" -noautoupdate --ran-launcher --system-dpi-setting=96 --alt-high-dpi-setting=96 --flag-switches-begin --disable-gesture-requirement-for-media-playback --enable-autofill-ignore-autocomplete-off --with-feature:hi-resolution-thumbnails --with-feature:hidpi-speed-dial-tiles --with-feature:personalized-news-start-page --save-page-as-mhtml --show-autofill-type-predictions --flag-switches-end --disable-direct-npapi-requests --use-turbo2 -- http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176"

                                And these at the tope of the opera://gpu page::

                                opera://gpu

                                Graphics Feature Status

                                Canvas: Hardware accelerated
                                Flash: Hardware accelerated
                                Flash Stage3D: Hardware accelerated
                                Flash Stage3D Baseline profile: Hardware accelerated
                                Compositing: Hardware accelerated
                                Multiple Raster Threads: Enabled
                                Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                                Rasterization: Software only. Hardware acceleration disabled
                                Video Decode: Software only, hardware acceleration unavailable
                                Video Encode: Hardware accelerated
                                WebGL: Hardware accelerated

                                Driver Bug Workarounds

                                clear_uniforms_before_first_program_use
                                disable_d3d11
                                disable_direct_composition
                                disable_discard_framebuffer
                                exit_on_context_lost
                                force_cube_complete
                                msaa_is_slow
                                scalarize_vec_and_mat_constructor_args
                                texsubimage_faster_than_teximage

                                Problems Detected

                                Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
                                Disabled Features: accelerated_video_decode
                                Some drivers are unable to reset the D3D device in the GPU process sandbox
                                Applied Workarounds: exit_on_context_lost
                                TexSubImage is faster for full uploads on ANGLE
                                Applied Workarounds: texsubimage_faster_than_teximage
                                Clear uniforms before first program use on all platforms: 124764, 349137
                                Applied Workarounds: clear_uniforms_before_first_program_use
                                Always rewrite vec/mat constructors to be consistent: 398694
                                Applied Workarounds: scalarize_vec_and_mat_constructor_args
                                Old Intel drivers cannot reliably support D3D11: 363721
                                Applied Workarounds: disable_d3d11
                                ANGLE crash on glReadPixels from incomplete cube map texture: 518889
                                Applied Workarounds: force_cube_complete
                                On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
                                Applied Workarounds: msaa_is_slow
                                Framebuffer discarding can hurt performance on non-tilers: 570897
                                Applied Workarounds: disable_discard_framebuffer
                                Direct composition flashes black initially on Win <10: 588588
                                Applied Workarounds: disable_direct_composition
                                Accelerated rasterization has been disabled, either via about:flags or command line.
                                Disabled Features: rasterization
                                Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
                                Disabled Features: native_gpu_memory_buffers

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