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    NBCNEWS Videos Do Not Play

    Opera for Windows
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    • lando242
      lando242 last edited by

      where are all of my plugins??

      Are you confusing them with extensions?

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      • leocg
        leocg Moderator Volunteer last edited by

        Flash is built into Opera

        Nope, it's not.

        Not just this one, but none of them play, I have tried so many with the same result.

        Do you have ad-blocker enabled? If so, try disabling it for that site.

        Open opera://media-internals/ while trying to watch the video and check if it show some info of what may be causing the issue.
        Also check opera://gpu for any warnings or error messages.

        Am I wrong, where are all of my plugins??

        Opera can only use PPAPI plugins and it seems that there aren't that many of them.

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        • bbildman
          bbildman last edited by

          where are all of my plugins??

          Are you confusing them with extensions?

          Well, no I know what my extensions are and where to access them. However (and I may be way off base with this) is seems to me I used to have a considerable # of plug-ins, please correct me if I am wrong.

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          • bbildman
            bbildman last edited by

            Flash is built into Opera

            Nope, it's not.

            Not just this one, but none of them play, I have tried so many with the same result.

            Do you have ad-blocker enabled? If so, try disabling it for that site.
            Open opera://media-internals/ while trying to watch the video and check if it show some info of what may be causing the issue.
            Also check opera://gpu for any warnings or error messages.

            Am I wrong, where are all of my plugins??

            Opera can only use PPAPI plugins and it seems that there aren't that many of them.

            Hi Leo, first off, I appreciate the feedback here.

            #1 I assume if Flash is not built into Opera, it uses the PPAPI one, correct?

            #2 I DO have an ad-blocker included also Opera internal ad-blocker, I disabled both of them, same result...the NBCNEWS site videos do NOT play withing Opera, as I've said...clicking the black forward (Play) arrow within the yellow box results in NOTHING...as if I am clicking white space on any page.

            #3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::

            "Players

            None"

            #4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

            Graphics Feature Status
            Canvas: Software only, hardware acceleration unavailable
            Flash: Software only, hardware acceleration unavailable
            Flash Stage3D: Software only, hardware acceleration unavailable
            Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable
            Compositing: Software only, hardware acceleration unavailable
            Multiple Raster Threads: Unavailable
            Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
            Rasterization: Software only, hardware acceleration unavailable
            Video Decode: Software only, hardware acceleration unavailable
            Video Encode: Software only, hardware acceleration unavailable
            WebGL: Unavailable
            Driver Bug Workarounds
            clear_uniforms_before_first_program_use
            disable_d3d11
            disable_direct_composition
            disable_discard_framebuffer
            exit_on_context_lost
            msaa_is_slow
            scalarize_vec_and_mat_constructor_args
            Problems Detected
            GPU process was unable to boot: GPU access is disabled in chrome://settings.
            Disabled Features: all
            Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
            Disabled Features: accelerated_video_decode
            Some drivers are unable to reset the D3D device in the GPU process sandbox
            Applied Workarounds: exit_on_context_lost
            Clear uniforms before first program use on all platforms: 124764, 349137
            Applied Workarounds: clear_uniforms_before_first_program_use
            Always rewrite vec/mat constructors to be consistent: 398694
            Applied Workarounds: scalarize_vec_and_mat_constructor_args
            Old Intel drivers cannot reliably support D3D11: 363721
            Applied Workarounds: disable_d3d11
            On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
            Applied Workarounds: msaa_is_slow
            Framebuffer discarding can hurt performance on non-tilers: 570897
            Applied Workarounds: disable_discard_framebuffer
            Direct composition flashes black initially on Win <10: 588588
            Applied Workarounds: disable_direct_composition
            Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
            Disabled Features: native_gpu_memory_buffers"

            Any help appreciated, I am computer savvy, but not sure how to interpret these entries in opera://gpu/

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            • sgunhouse
              sgunhouse Moderator Volunteer last edited by

              Yes, Opera uses the PPAPI Flash. Chrome recently dropped NPAPI plugin support. So you probably only have three supported plugins - the internal PDF plugin, Flash and the widevine content decryption module.

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              • bbildman
                bbildman last edited by

                Yes, Opera uses the PPAPI Flash. Chrome recently dropped NPAPI plugin support. So you probably only have three supported plugins - the internal PDF plugin, Flash and the widevine content decryption module.

                Yup, that's what I have...so that clears THAT up, now only to find or just why O38 will not play NBSNEWS videos.

                Onward

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                • lando242
                  lando242 last edited by

                  I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

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                  • leocg
                    leocg Moderator Volunteer last edited by

                    3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
                    "Players
                    None"

                    That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
                    However, if you right click on it you will not see any Flash info.

                    Do you have Turbo enabled by chance?

                    4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

                    Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

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                    • bbildman
                      bbildman last edited by

                      I checked my plugins and I have three and I have not uninstalled any. Do you know the name of what these other plugins that you had installed were?

                      Adobe Flash Player
                      Version: 22.0.0.209
                      Shockwave Flash 22.0 r0

                      Chrome PDF Viewer (2 files)

                      Widevine Content Decryption Module

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                      • bbildman
                        bbildman last edited by

                        3 I opened opera://media-internals/ and got this result under "Players" after reloading the NBCNEWS site and got this::
                        "Players
                        None"

                        That's interesting. If i disable Flash, i got a eternal "loading" spin for that video but if enable Flash then the video plays fine.
                        However, if you right click on it you will not see any Flash info.
                        Do you have Turbo enabled by chance?

                        4 Loaded opera://gpu/ and got this, no clue as to how this affects my problem::

                        Only thing I've noticed was the lack of hardware acceleration but i don't know if it could cause the issue.

                        #1 Disabling Flash gives me the same screen on NBCNEWS, the initial image from the Video with the Play button in the middle, which does not respond. Enabling Flash does exactly the same thing, as if the image is simply an image (photo) and not an entry point for a video to play. When I hover my mouse over the image, it does change into the familiar "pointing hand" but has no effect.

                        #2 Right clicking on the image offers the usual "Save Image, Copy Image, etc" - no indication that it is hovering on top of a video file.

                        #3 have no idea how to address "hardware acceleration" - my system uses the Intel Media chip and hardware acceleration cannot be turned off or on.

                        Still totally perplexed. This issue has been with me for MANY iterations of Opera Blink, when I try this site using Opera 12.17, I get this::

                        There is only the play button on a black image, with the flowing notes above it::

                        "NBC News works best with JavaScript turned on

                        Sorry, this video needs JavaScript turned on"

                        Internet Explorer 11 definitely plays the video.

                        I have tried switching the user agent to EVERY possibility, and noting works.

                        I REALLY want to find out what is going on, as I cannot watch ANY videos from the NBCNEWS site, and all videos from all other sites I visit work perfectly.

                        Any help appreciated.

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                        • leocg
                          leocg Moderator Volunteer last edited by

                          So do you have Turbo enabled by chance?

                          3 have no idea how to address "hardware acceleration"

                          Settings > Browser.

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                          • bbildman
                            bbildman last edited by

                            So do you have Turbo enabled by chance?

                            3 have no idea how to address "hardware acceleration"

                            Settings > Browser.

                            Turbo is disabled.

                            I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing, not even anything that would indicate the click was received by their server. it's as if this were a still image.

                            I clicked on NBNEWS "Top Videos" on their home page, got here::

                            http://www.nbcnews.com/video

                            And clicked on a random video::

                            http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                            Same result, NONE of the NBCNEWS videos play.

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                            • sgunhouse
                              sgunhouse Moderator Volunteer last edited by

                              This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

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                              • bbildman
                                bbildman last edited by

                                This one plays fine - in Flash - here. Yours appears to be HTML5 rather than Flash.

                                That one also does not play on my system with O 38.0.2220.41, Windows 7.

                                Right clicking on it shows it to be interpreted as an image, not a video

                                Am I the only one who is having this problem?? All the rest of the folks reading this thread can watch the video??

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                                • tayyab2016
                                  tayyab2016 last edited by

                                  Opera uses the PPAPI Flash

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                                  • bbildman
                                    bbildman last edited by

                                    Opera uses the PPAPI Flash

                                    Yes, thank you, the latest Flash PPAPI is installed

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                                    • leocg
                                      leocg Moderator Volunteer last edited by

                                      And clicked on a random video::
                                      http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176

                                      This one played fine here although the commands seem to be missing.

                                      I have hardware acceleration disabled, but in the interest of searching for a clue, I turned it on and got the same result, no video, clicking on the play button does absolutely nothing

                                      With hardware acceleration enabled, check opera://gpu again for any suspect message and also try again to check opera://media-internals/ while trying to watch the videos.

                                      What are your settings for plug-ins in Settings > Websites > Plug-ins?

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                                      • bbildman
                                        bbildman last edited by

                                        Leo, with hardware acceleration enabled, still says No Players with opera://media-internals/

                                        in opera://gpu, what would be a "suspect message?"

                                        I get this under Command Line Arguments::

                                        "Opera\38.0.2220.41\opera.exe" -noautoupdate --ran-launcher --system-dpi-setting=96 --alt-high-dpi-setting=96 --flag-switches-begin --disable-gesture-requirement-for-media-playback --enable-autofill-ignore-autocomplete-off --with-feature:hi-resolution-thumbnails --with-feature:hidpi-speed-dial-tiles --with-feature:personalized-news-start-page --save-page-as-mhtml --show-autofill-type-predictions --flag-switches-end --disable-direct-npapi-requests --use-turbo2 -- http://www.nbcnews.com/news/weather/what-heat-dome-everything-you-need-know-n614176"

                                        And these at the tope of the opera://gpu page::

                                        opera://gpu

                                        Graphics Feature Status

                                        Canvas: Hardware accelerated
                                        Flash: Hardware accelerated
                                        Flash Stage3D: Hardware accelerated
                                        Flash Stage3D Baseline profile: Hardware accelerated
                                        Compositing: Hardware accelerated
                                        Multiple Raster Threads: Enabled
                                        Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                                        Rasterization: Software only. Hardware acceleration disabled
                                        Video Decode: Software only, hardware acceleration unavailable
                                        Video Encode: Hardware accelerated
                                        WebGL: Hardware accelerated

                                        Driver Bug Workarounds

                                        clear_uniforms_before_first_program_use
                                        disable_d3d11
                                        disable_direct_composition
                                        disable_discard_framebuffer
                                        exit_on_context_lost
                                        force_cube_complete
                                        msaa_is_slow
                                        scalarize_vec_and_mat_constructor_args
                                        texsubimage_faster_than_teximage

                                        Problems Detected

                                        Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
                                        Disabled Features: accelerated_video_decode
                                        Some drivers are unable to reset the D3D device in the GPU process sandbox
                                        Applied Workarounds: exit_on_context_lost
                                        TexSubImage is faster for full uploads on ANGLE
                                        Applied Workarounds: texsubimage_faster_than_teximage
                                        Clear uniforms before first program use on all platforms: 124764, 349137
                                        Applied Workarounds: clear_uniforms_before_first_program_use
                                        Always rewrite vec/mat constructors to be consistent: 398694
                                        Applied Workarounds: scalarize_vec_and_mat_constructor_args
                                        Old Intel drivers cannot reliably support D3D11: 363721
                                        Applied Workarounds: disable_d3d11
                                        ANGLE crash on glReadPixels from incomplete cube map texture: 518889
                                        Applied Workarounds: force_cube_complete
                                        On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
                                        Applied Workarounds: msaa_is_slow
                                        Framebuffer discarding can hurt performance on non-tilers: 570897
                                        Applied Workarounds: disable_discard_framebuffer
                                        Direct composition flashes black initially on Win <10: 588588
                                        Applied Workarounds: disable_direct_composition
                                        Accelerated rasterization has been disabled, either via about:flags or command line.
                                        Disabled Features: rasterization
                                        Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
                                        Disabled Features: native_gpu_memory_buffers

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