@leocg
Well, as I said, I'm going to talk to Apple about it. Most of their people are pretty good. I just hope I get one of them. Come to think of it, I no longer tolerate those who can't speak clear English, or who are not up to the job. I don't get rude, I just excuse myself, and get another person by calling again. That degree of assertiveness took me a long time to develop, but it's getting easier. The same with blocking the vulgar, ignorant and unpleasant people on the Internet. Now, I just Block them and think no more of them. After doing this for awhile, it's amazing how fast some sites become civilized again.