Opera Air not installing

[LikhithReddy]

LikhithReddy last edited by

I've installed the Opera Air setup, however this is the issue I keep getting when I try to open the setup wizard. Could someone help me with this?

[leocg]

leocg Moderator Volunteer @LikhithReddy last edited by

@LikhithReddy What OS? Did you try the offline installer?

[LikhithReddy]

LikhithReddy @leocg last edited by

@leocg Win 11. I didn't try the offline installer- could you share with me where I could find it?

[leocg]

leocg Moderator Volunteer @LikhithReddy last edited by

@LikhithReddy https://www.opera.com/download Check the Opera Air section

[LikhithReddy]

LikhithReddy @leocg last edited by

@leocg
Yes, I did download it from here. The setup wizard doesn't work, however.

[leocg]

leocg Moderator Volunteer @LikhithReddy last edited by

@LikhithReddy So both the online and offline installer have the same issue?

[LikhithReddy]

LikhithReddy @leocg last edited by

@leocg Yep. I can't even use the setup wizard.

[leocg]

leocg Moderator Volunteer @LikhithReddy last edited by

@LikhithReddy Can you install Opera One/GX without issues?

[LikhithReddy]

LikhithReddy @leocg last edited by

@leocg Yep! I installed Opera One right after the failed attempt to install Air. I already have Opera GX on my system.

[Mlipka]

Mlipka Opera @LikhithReddy last edited by

@LikhithReddy

Can you check your 7-zip version? Is it 32-bits(x86) or 64-bits?

Opera Air doesn't support 32-bits anymore.

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka It's x64

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka

[Mlipka]

Mlipka Opera @LikhithReddy last edited by

@LikhithReddy
Hmm. So it's some unusual situation.

My current suggestions:

• try to uninstall 7zip and try to install Opera Air again
• try to install with disabled antivirus (if it's not a system default) we had some cases in which some antivirus were blocking the installation

Let me know if anything helps. Otherwise, I will pass this case to our QA team for further investigation.

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka

7-Zip is uninstalled yet it shows that?

[Mlipka]

Mlipka Opera @LikhithReddy last edited by

@LikhithReddy

We made some in-depth testing and didn't find any anomaly related to the installer.

There is something on your computer, that is running 7-zip in 32-bits, even when it was uninstalled.

You can double-check if you don't have some old instances in Control Panel/Programs and Features.

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka

Nope. No 7-Zip here. I also tried downloading it after turning off Microsoft Defender, but that didn't work either.

Usually when I try to download things from GitHub (like explorer patcher) Microsoft Defender shows the 'blocked' prompt, which if I expand I can click on 'install anyway'. However this one shows the problem in 7-Zip despite me not having it installed.

[kumarsam]

kumarsam last edited by

Even my opera air is not installing
tried to reinstall while turning off the antivirus but still same results
stuck at the same spot from past 45 min

[Nepri]

Nepri @kumarsam last edited by

@kumarsam have you try using VPN