Opera Air not installing

[leocg]

leocg Moderator Volunteer @LikhithReddy last edited by

@LikhithReddy So both the online and offline installer have the same issue?

[LikhithReddy]

LikhithReddy @leocg last edited by

@leocg Yep. I can't even use the setup wizard.

[leocg]

leocg Moderator Volunteer @LikhithReddy last edited by

@LikhithReddy Can you install Opera One/GX without issues?

[LikhithReddy]

LikhithReddy @leocg last edited by

@leocg Yep! I installed Opera One right after the failed attempt to install Air. I already have Opera GX on my system.

[Mlipka]

Mlipka Opera @LikhithReddy last edited by

@LikhithReddy

Can you check your 7-zip version? Is it 32-bits(x86) or 64-bits?

Opera Air doesn't support 32-bits anymore.

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka It's x64

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka

[Mlipka]

Mlipka Opera @LikhithReddy last edited by

@LikhithReddy
Hmm. So it's some unusual situation.

My current suggestions:

• try to uninstall 7zip and try to install Opera Air again
• try to install with disabled antivirus (if it's not a system default) we had some cases in which some antivirus were blocking the installation

Let me know if anything helps. Otherwise, I will pass this case to our QA team for further investigation.

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka

7-Zip is uninstalled yet it shows that?

[Mlipka]

Mlipka Opera @LikhithReddy last edited by

@LikhithReddy

We made some in-depth testing and didn't find any anomaly related to the installer.

There is something on your computer, that is running 7-zip in 32-bits, even when it was uninstalled.

You can double-check if you don't have some old instances in Control Panel/Programs and Features.

[LikhithReddy]

LikhithReddy @Mlipka last edited by

@Mlipka

Nope. No 7-Zip here. I also tried downloading it after turning off Microsoft Defender, but that didn't work either.

Usually when I try to download things from GitHub (like explorer patcher) Microsoft Defender shows the 'blocked' prompt, which if I expand I can click on 'install anyway'. However this one shows the problem in 7-Zip despite me not having it installed.