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    Opera Air not installing

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    • LikhithReddy
      LikhithReddy @leocg last edited by

      @leocg 971941e1-a03a-4f7d-99a3-2b81d21dccf8-image.png
      Yes, I did download it from here. The setup wizard doesn't work, however.

      Reply Quote 0
        leocg 1 Reply Last reply
      • leocg
        leocg Moderator Volunteer @LikhithReddy last edited by

        @LikhithReddy So both the online and offline installer have the same issue?

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          LikhithReddy 1 Reply Last reply
        • LikhithReddy
          LikhithReddy @leocg last edited by

          @leocg Yep. I can't even use the setup wizard.

          Reply Quote 0
            leocg 1 Reply Last reply
          • leocg
            leocg Moderator Volunteer @LikhithReddy last edited by

            @LikhithReddy Can you install Opera One/GX without issues?

            Reply Quote 0
              LikhithReddy 1 Reply Last reply
            • LikhithReddy
              LikhithReddy @leocg last edited by

              @leocg Yep! I installed Opera One right after the failed attempt to install Air. I already have Opera GX on my system.

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                Mlipka 1 Reply Last reply
              • Mlipka
                Mlipka Opera @LikhithReddy last edited by

                @LikhithReddy

                Can you check your 7-zip version? Is it 32-bits(x86) or 64-bits?

                Opera Air doesn't support 32-bits anymore.

                Reply Quote 0
                  LikhithReddy 2 Replies Last reply
                • LikhithReddy
                  LikhithReddy @Mlipka last edited by

                  @Mlipka It's x64

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                    1 Reply Last reply
                  • LikhithReddy
                    LikhithReddy @Mlipka last edited by

                    @Mlipka da95a572-71b4-4417-b10c-3e9414251db2-image.png

                    Reply Quote 0
                      Mlipka 1 Reply Last reply
                    • Mlipka
                      Mlipka Opera @LikhithReddy last edited by

                      @LikhithReddy
                      Hmm. So it's some unusual situation.

                      My current suggestions:

                      • try to uninstall 7zip and try to install Opera Air again
                      • try to install with disabled antivirus (if it's not a system default) we had some cases in which some antivirus were blocking the installation

                      Let me know if anything helps. Otherwise, I will pass this case to our QA team for further investigation.

                      Reply Quote 0
                        LikhithReddy 1 Reply Last reply
                      • LikhithReddy
                        LikhithReddy @Mlipka last edited by

                        @Mlipka ba4a5cd1-ebfa-4254-8aea-f3036b682fe8-image.png
                        093dfbf7-1dad-40f8-a1ab-2802b05c5134-image.png

                        7-Zip is uninstalled yet it shows that?

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                          Mlipka 1 Reply Last reply
                        • Mlipka
                          Mlipka Opera @LikhithReddy last edited by

                          @LikhithReddy

                          We made some in-depth testing and didn't find any anomaly related to the installer.

                          There is something on your computer, that is running 7-zip in 32-bits, even when it was uninstalled.

                          You can double-check if you don't have some old instances in Control Panel/Programs and Features.

                          2836110f-c898-48a5-8cd8-78df1222978d-image.png

                          Reply Quote 0
                            LikhithReddy 1 Reply Last reply
                          • LikhithReddy
                            LikhithReddy @Mlipka last edited by

                            @Mlipka 33087ffd-8e86-4fd5-b55f-a8a3842981be-image.png

                            Nope. No 7-Zip here. I also tried downloading it after turning off Microsoft Defender, but that didn't work either.

                            Usually when I try to download things from GitHub (like explorer patcher) Microsoft Defender shows the 'blocked' prompt, which if I expand I can click on 'install anyway'. However this one shows the problem in 7-Zip despite me not having it installed.

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                              1 Reply Last reply
                            • kumarsam
                              kumarsam last edited by

                              Even my opera air is not installing
                              tried to reinstall while turning off the antivirus but still same results b16694ef-0e83-41f1-bc7e-23688ec615fb-image.png
                              stuck at the same spot from past 45 min

                              Reply Quote 0
                                Nepri 1 Reply Last reply
                              • Nepri
                                Nepri @kumarsam last edited by

                                @kumarsam have you try using VPN

                                Reply Quote 0
                                  1 Reply Last reply
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