Crashing on some Samsung devices.
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miyukiwork Opera last edited by
Hello. we apologize for our delayed response.
If you could help us, please test the steps below and let us know if they fix the problem.Test 1:
- Go to Phone's settings
- Tap Apps
- Find "One UI Home" apps
- Delete cache and data (in Storage)
- Start Opera or restart Phone
Test 2:
- Go to Google Play
- Search for "Android System WebView"
- Check the version number and remember that
- Select "Uninstall" (You will not lose any data from other apps)
- Enable or Update "Android System WebView" again
- Restart Opera
or - Restart phone
- Wait until the phone finished start up processes and start Opera
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efolch last edited by
@miyukiwork Hi Miyuki,
First of all, thank you for paying attention to this bug.
Now, to your suggested tests, none of them worked for me
Test 1:
I use "Nova Launcher" as the default app launcher, instead of "One UI". Nevertheless, before creating the bug report, I tried switching to the vanilla One UI from Samsung and the behavior was the same. Now, I deleted cache and data for One UI and the behavior is still the same, whether I'm using One UI or Nova Launcher: Opera screen opens and closes inmediately.Test 2:
Android Webview version 108.0.5359.128, last update: 13-dec-2022. Uninstalled/reinstalled, still same behavior. Attaching screenshot (catalan language):
Let me know if there're more test you want me to try or more info about detailed version numbers for OS/models/Operas, etc.
Thanks again,
Enric -
guidoglx last edited by@miyukiwork thank you for your support! None of those methods worked for me either
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miyukiwork Opera last edited by
Another favor for those who can connect to a debugger. Can you send in logs when the crash happens? We are trying to reproduce the issue, but not succeeded so far. Please use: gp-support-opera-android@opera.com
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efolch last edited by efolch
I have adb connected and
adb logcatspits out a lot of log lines, but I don't think you need them all.What filter/command line do you need there?
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efolch last edited by
I just sent a log of launching Opera with no filters to that email address and the one for the opened bug.
Let me know if that was what you needed.
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akkk last edited by akkk
@guidoglx
Try to read here:
https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/section
How do I remove the Secure Folder?Sorry for the late reply, but I couldn't find the correct English name for the function.
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akkk last edited by
-Samsung S21 FE
-Android 13
-Opera and Opera Beta crash as soon I try to open the app
-Opera Mini works perfectly.In my experience Opera stops to work creating a Secure Folder (https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/).
After a complete uninstal of Secure Folder (see link above), Opera works again without issues.
In tha past "Android 12 / One UI" configuration both Opera and Secure Folder works
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efolch last edited by
Same here.
I actually uninstalled Secure Folder following the instructions in the link but opera still crashing, so it doesn't seem to be (exclusively) an issue related to Secure Folder.
However I have a work partition (that works under Knox, same tech used for Secure Folder). Maybe there's some interaction with Samsung Knox that makes Opera go nuts?Do other users with the same problem also have Secure Folder or Work Profiles/Partitions?
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duartes last edited by
I have both Secure Folder and Work Profile (using Knox) but Opera is installed in standard user space. It's been over a month since I last managed to use Opera. I have uninstalled/reinstalled several times and the only thing I do now is check the play store for new version.
I have a Pixel 3 as well (and a Samsung Galaxy S6 lite Tab) and Opera works fine on both.
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iamthayse last edited by
@akkk now that you mentioned, I did start using the secure folder.. so it can be related.. well unfortunately I have zero intentions of unstalling my secure folder. I'll keep using another browser until they fix this problem with opera.. it's a pity though cause I really miss using opera on my phone
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salimanilaslan last edited by
@iamthayse its definitely related with secure folder, i deleted it and opera works fine, yesterday i installed secure folder again and opera crashes again. Its obvious but opera does nothing about it. Maybe its time for using Brave.
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akkk last edited by
@salimanilaslan
As far as we see at Opera they are just now getting the right feedback on the cause of the problem.
In reality it is a particular case and not too widespread (Samsung phone, Android 13, Secure Folder active, ...), even if it is spreading.
I was lucky to discover the cause because on the day it stopped working, the only change was the activation of the Secure Folder. A few weeks later I tried to activate again but Opera crashed again until I deactivated Secure Folder again. I searched the web with little success until I found this forum, where there was a description of the same problem but no one had yet associated it with the Secure Folder.
From now Opera should be able to replicate the problem and find a solution (assuming that the problem should not be solved by Samsung). -
miyukiwork Opera last edited by
Thanks for all the comments. We have checked the secure folder, but the crash is still not reproduced on our end. However, we have made a big progress now. It seems the crash is happening if your phone has "DT Ignite" or similar app installed.
This is what I want you to try now:
- Go to Phone's settings
- Go to Apps
- Find "DT Ignite" or similar
- Disable it
- Start Opera
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akkk last edited by
@miyukiwork
I don't have "DT ignite" or similar apps on my phone (as far as I can tell).
Opera only works if I don't activate the Secure Folder, so there must still be some link (with Android 12 Opera and the Secure Folder worked together without problems).
