Crashing on some Samsung devices.
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efolch last edited by
@leocg Looks like you're a moderator for the Opera/Android forum.
Reading through this post there seems to be a common problem with latest Android/Opera/Samsung combo.
Couple of Q's:
- Should we change the title to something to refer specifically to Samsung? (if so, I don't think I can do it, maybe you can?)
- Do you have any insights about what might be going on? Or a way to track the referred support case? Or a contact within Opera devels?
Thanks
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Solymus last edited by-Version of Android: 13
-Phone model and manufacturer: Samsung A33 5G
-Ad-blocker is not enabled
-Data savings is not enabled
-Opera always crashing. i try everything but it does not work. I click opera and within a maximum of 2 seconds opera crashing
-i reset the data and cache and deleted and installed the application many times but it didn't work
-when ı click on it, it should open but it crashes before I can see the opening screen
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akkk last edited by leocg
@riccardomineo
Same problem for me:
Samsung S21 FE
Android 13
Opera and Opera Beta crash as soon I try to open the app
Opera Mini works perfectly.Solved Removing The Samsung Personal Area.
Once uninstalled the personal area the Opera App back to normal behavior and works.
I suppose there is something that doesn't work between Opera and Personal Samsung Personal Area in Android 13 UI 5.0 -
MarkieT18 last edited by
Very disappointed at the complete non response in relation to this issue.
I've sent four emails to Opera support detailing the details in relation to the app crashing and sent them a screen recording too.
Received no response whatsoever.
As a result I've deleted the app and I was a long term user and supporter of Opera.
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guidoglx last edited by@markiet18 100% agree. This thread has been open for more than a month with no response from opera. Horrible customer support.
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guidoglx last edited by leocg
@akkk said in Crashing on some Samsung devices.:
Solved Removing The Samsung Personal Area.
Once uninstalled the personal area the Opera App back to normal behavior and works.
I suppose there is something that doesn't work between Opera and Personal Samsung Personal Area in Android 13 UI 5.0Could you explain how you did that?
I can't find Samsung personal area on my device -
riccardomineo last edited by
Opera crash. Re: Crashing on some Samsung devices.
Resolved istalling nova launcher instead of iu5. Opera works fine
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miyukiwork Opera last edited by
Hello. we apologize for our delayed response.
If you could help us, please test the steps below and let us know if they fix the problem.Test 1:
- Go to Phone's settings
- Tap Apps
- Find "One UI Home" apps
- Delete cache and data (in Storage)
- Start Opera or restart Phone
Test 2:
- Go to Google Play
- Search for "Android System WebView"
- Check the version number and remember that
- Select "Uninstall" (You will not lose any data from other apps)
- Enable or Update "Android System WebView" again
- Restart Opera
or - Restart phone
- Wait until the phone finished start up processes and start Opera
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efolch last edited by
@miyukiwork Hi Miyuki,
First of all, thank you for paying attention to this bug.
Now, to your suggested tests, none of them worked for me
Test 1:
I use "Nova Launcher" as the default app launcher, instead of "One UI". Nevertheless, before creating the bug report, I tried switching to the vanilla One UI from Samsung and the behavior was the same. Now, I deleted cache and data for One UI and the behavior is still the same, whether I'm using One UI or Nova Launcher: Opera screen opens and closes inmediately.Test 2:
Android Webview version 108.0.5359.128, last update: 13-dec-2022. Uninstalled/reinstalled, still same behavior. Attaching screenshot (catalan language):
Let me know if there're more test you want me to try or more info about detailed version numbers for OS/models/Operas, etc.
Thanks again,
Enric -
guidoglx last edited by
@miyukiwork thank you for your support! None of those methods worked for me either
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miyukiwork Opera last edited by
Another favor for those who can connect to a debugger. Can you send in logs when the crash happens? We are trying to reproduce the issue, but not succeeded so far. Please use: gp-support-opera-android@opera.com
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efolch last edited by efolch
I have adb connected and
adb logcatspits out a lot of log lines, but I don't think you need them all.What filter/command line do you need there?
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efolch last edited by
I just sent a log of launching Opera with no filters to that email address and the one for the opened bug.
Let me know if that was what you needed.
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akkk last edited by akkk
@guidoglx
Try to read here:
https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/section
How do I remove the Secure Folder?Sorry for the late reply, but I couldn't find the correct English name for the function.
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akkk last edited by
-Samsung S21 FE
-Android 13
-Opera and Opera Beta crash as soon I try to open the app
-Opera Mini works perfectly.In my experience Opera stops to work creating a Secure Folder (https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/).
After a complete uninstal of Secure Folder (see link above), Opera works again without issues.
In tha past "Android 12 / One UI" configuration both Opera and Secure Folder works
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efolch last edited by
Same here.
I actually uninstalled Secure Folder following the instructions in the link but opera still crashing, so it doesn't seem to be (exclusively) an issue related to Secure Folder.
However I have a work partition (that works under Knox, same tech used for Secure Folder). Maybe there's some interaction with Samsung Knox that makes Opera go nuts?Do other users with the same problem also have Secure Folder or Work Profiles/Partitions?
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