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    Crashing on some Samsung devices.

    Opera for Android
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    • MarkieT18
      MarkieT18 last edited by

      Very disappointed at the complete non response in relation to this issue.

      I've sent four emails to Opera support detailing the details in relation to the app crashing and sent them a screen recording too.

      Received no response whatsoever.

      As a result I've deleted the app and I was a long term user and supporter of Opera.

      Reply Quote 1
        guidoglx 1 Reply Last reply
      • guidoglx
        guidoglx @MarkieT18 last edited by

        @markiet18 100% agree. This thread has been open for more than a month with no response from opera. Horrible customer support.

        Reply Quote 0
          1 Reply Last reply
        • guidoglx
          guidoglx @akkk last edited by leocg

          @akkk said in Crashing on some Samsung devices.:

          Solved Removing The Samsung Personal Area.
          Once uninstalled the personal area the Opera App back to normal behavior and works.
          I suppose there is something that doesn't work between Opera and Personal Samsung Personal Area in Android 13 UI 5.0

          Could you explain how you did that?
          I can't find Samsung personal area on my device

          Reply Quote 2
            akkk 1 Reply Last reply
          • riccardomineo
            riccardomineo last edited by

            Opera crash. Re: Crashing on some Samsung devices.

            Resolved istalling nova launcher instead of iu5. Opera works fine

            Reply Quote 1
              1 Reply Last reply
            • miyukiwork
              miyukiwork Opera last edited by

              Hello. we apologize for our delayed response.
              If you could help us, please test the steps below and let us know if they fix the problem.

              Test 1:

              1. Go to Phone's settings
              2. Tap Apps
              3. Find "One UI Home" apps
              4. Delete cache and data (in Storage)
              5. Start Opera or restart Phone

              Test 2:

              1. Go to Google Play
              2. Search for "Android System WebView"
              3. Check the version number and remember that
              4. Select "Uninstall" (You will not lose any data from other apps)
              5. Enable or Update "Android System WebView" again
              6. Restart Opera
                or
              7. Restart phone
              8. Wait until the phone finished start up processes and start Opera
              Reply Quote 1
                efolch guidoglx 2 Replies Last reply
              • efolch
                efolch @miyukiwork last edited by

                @miyukiwork Hi Miyuki,

                First of all, thank you for paying attention to this bug.

                Now, to your suggested tests, none of them worked for me 😞

                Test 1:
                I use "Nova Launcher" as the default app launcher, instead of "One UI". Nevertheless, before creating the bug report, I tried switching to the vanilla One UI from Samsung and the behavior was the same. Now, I deleted cache and data for One UI and the behavior is still the same, whether I'm using One UI or Nova Launcher: Opera screen opens and closes inmediately.

                Test 2:
                Android Webview version 108.0.5359.128, last update: 13-dec-2022. Uninstalled/reinstalled, still same behavior. Attaching screenshot (catalan language):
                Screenshot_20230112_145528_Google Play Store.jpg

                Let me know if there're more test you want me to try or more info about detailed version numbers for OS/models/Operas, etc.

                Thanks again,
                Enric

                Reply Quote 1
                  1 Reply Last reply
                • guidoglx
                  guidoglx @miyukiwork last edited by

                  @miyukiwork thank you for your support! None of those methods worked for me either ☹️

                  Reply Quote 0
                    1 Reply Last reply
                  • miyukiwork
                    miyukiwork Opera last edited by

                    Another favor for those who can connect to a debugger. Can you send in logs when the crash happens? We are trying to reproduce the issue, but not succeeded so far. Please use: gp-support-opera-android@opera.com

                    Reply Quote 0
                      efolch akkk 2 Replies Last reply
                    • efolch
                      efolch @miyukiwork last edited by efolch

                      @miyukiwork

                      I have adb connected and adb logcat spits out a lot of log lines, but I don't think you need them all.

                      What filter/command line do you need there?

                      Reply Quote 0
                        efolch 1 Reply Last reply
                      • efolch
                        efolch @efolch last edited by

                        @miyukiwork

                        I just sent a log of launching Opera with no filters to that email address and the one for the opened bug.

                        Let me know if that was what you needed.

                        Reply Quote 1
                          1 Reply Last reply
                        • akkk
                          akkk @guidoglx last edited by akkk

                          @guidoglx
                          Try to read here:
                          https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/

                          section
                          How do I remove the Secure Folder?

                          Sorry for the late reply, but I couldn't find the correct English name for the function.

                          Reply Quote 0
                            guidoglx 1 Reply Last reply
                          • akkk
                            akkk last edited by

                            -Samsung S21 FE
                            -Android 13
                            -Opera and Opera Beta crash as soon I try to open the app
                            -Opera Mini works perfectly.

                            In my experience Opera stops to work creating a Secure Folder (https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/).

                            After a complete uninstal of Secure Folder (see link above), Opera works again without issues.

                            In tha past "Android 12 / One UI" configuration both Opera and Secure Folder works

                            Reply Quote 0
                              iamthayse 1 Reply Last reply
                            • akkk
                              akkk @miyukiwork last edited by

                              @miyukiwork

                              Try again after create a Secure Folder...

                              Reply Quote 0
                                1 Reply Last reply
                              • guidoglx
                                guidoglx @akkk last edited by

                                @akkk thank you for your reply!
                                My secure folder app is frozen (it's a system app so I can't unistall it). Anyway, opera keeps crashing 😞

                                Reply Quote 0
                                  efolch akkk 2 Replies Last reply
                                • efolch
                                  efolch @guidoglx last edited by

                                  @guidoglx

                                  Same here.
                                  I actually uninstalled Secure Folder following the instructions in the link but opera still crashing, so it doesn't seem to be (exclusively) an issue related to Secure Folder.
                                  However I have a work partition (that works under Knox, same tech used for Secure Folder). Maybe there's some interaction with Samsung Knox that makes Opera go nuts?

                                  Do other users with the same problem also have Secure Folder or Work Profiles/Partitions?

                                  Reply Quote 0
                                    1 Reply Last reply
                                  • akkk
                                    akkk @guidoglx last edited by

                                    @guidoglx
                                    Have you done exactly what is in the link posted?
                                    On my S21 FE the app was removed, and Opera came back...

                                    3c345c52-930c-430b-93d3-6b85401a7330-immagine.png

                                    3c927a27-5231-4239-b3d8-76885fc18152-immagine.png

                                    Reply Quote 0
                                      efolch 1 Reply Last reply
                                    • duartes
                                      duartes last edited by

                                      I have both Secure Folder and Work Profile (using Knox) but Opera is installed in standard user space. It's been over a month since I last managed to use Opera. I have uninstalled/reinstalled several times and the only thing I do now is check the play store for new version.

                                      I have a Pixel 3 as well (and a Samsung Galaxy S6 lite Tab) and Opera works fine on both.

                                      Reply Quote 0
                                        1 Reply Last reply
                                      • efolch
                                        efolch @akkk last edited by

                                        @akkk yes, I did all that. When uninstalling it asked to copy the files from Secure Folder to the standard partition (though I didn't have anything as I don't use Secure Folder)

                                        Reply Quote 0
                                          akkk 1 Reply Last reply
                                        • akkk
                                          akkk @efolch last edited by

                                          @efolch

                                          I am sorry for you. 😞

                                          Opera works on my phone now, unless I re-enable Secure Folder...

                                          Reply Quote 0
                                            1 Reply Last reply
                                          • iamthayse
                                            iamthayse @akkk last edited by

                                            @akkk now that you mentioned, I did start using the secure folder.. so it can be related.. well unfortunately I have zero intentions of unstalling my secure folder. I'll keep using another browser until they fix this problem with opera.. it's a pity though cause I really miss using opera on my phone 😞

                                            Reply Quote 0
                                              salimanilaslan 1 Reply Last reply
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