How to migrate your Opera Crypto Wallet on Desktop
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abitkulova Opera last edited by abitkulova@reesjank: @reesjank: Hi!
We are very sorry to hear that you have lost access to your wallet and understand how frustrating this situation can be. Unfortunately, this is a limitation of the Android system that in rare cases may lead to the key storage error which in its turn may prevent you from accessing your backup phrase. Your assets are still in the blockchain, but unless you have your seed phrase, or you have the same account restored in some other client app, there is no other way to access it. If you don't see the wallet button in your browser menu anymore, there is no way to get it back. Older Opera versions, for example, Opera 79, obtainable at https://www.opera.com/download/mobile-versions, still have the wallet button, however simply installing this version on your device won't retrieve the data. -
reesjank last edited by
@abitkulova Hi!
Thank you for taking the time to reply.
I'm not understanding what happened with this "key storage error" that you say prevented access to viewing my backup phrase. I followed the instructions to view the phrase as in the blog post above, and the Opera app should still be supporting the wallet. It sounds like something that shouldn't have happened, right?
Also, what about the workarounds above, for instance installing an old version like Opera 79 you mentioned and then accessing the interface via APK mirroring? Why should this not access the key if it is still stored on my device? -
abitkulova Opera last edited by
@reesjank
What you have encountered looks like the key storage error which is when the Android system intentionally invalidates keys that request hardware encryption and/or user authentication. In other words, device auth could have crashed (or some other malfunction happened) when you accessed the wallet backup phrase and that caused the system to irreversibly invalidate the keys. Since the data are no longer valid or retrievable for the app, the Wallet button gets removed to not leave you with an unworking button. We cannot confirm the above mentioned workarounds are working solutions, since as soon as you have encountered this error, there is no way to access the backup phrase anymore. -
reesjank last edited by
@abitkulova Hi there!
I'm still confused on what happened and why I cannot access my backup phrase. No such error has happened before with my browser. Is this something Opera encountered in user testing?As I was viewing the backup phrase for the first time on what the next screen should have shown, I don't know why it wasn't authenticated (I was still logged in, and used my passkey to open up the wallet icon as usual just before).
According to the research I carried out, the key is stored somewhere on the device, correct?
Has there been attempts by the development team at trying to reinstate the button in any scenario where this has occurred, as well as the connection between the button and the keystore app?And why does Opera have no safeguards against this kind of error? It is preventing me directly from accessing my money and Opera's wallet service.
I appreciate your assistance in carefully disentangling this situation and identifying a technical solution.
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abitkulova Opera last edited by
@reesjank The key storage error is an Android system limitation. Unfortunately, this is something that we are unable to directly address. We are sorry for any impact this may have.
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Felix-Mr last edited by
Hi
I'm trying to access my wallet to recover my assets, but it won't let me.
I get a notification that Opera Crypto Wallet is closing.
I see the option "Transfer your assets now." It takes me to the settings page.
There are options for Backup Phrase, Backup, and Log Out. When I try to create a backup, nothing happens.
In the Backup Phrase section, it asks for my password, which I enter.
It says it will generate another phrase, even though I already have the one that was created when I set up the wallet. A few days ago, it asked for the phrase, but nothing happened when I entered it.
This isn't right.
I want my assets back.
What should I do? -
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Megan-Muck last edited by
to migrate to a new wallet you will need your 12 secret words and use a wallet that supports your crypto. I only have Bitcoin and I use BlockStream Green which Is a Bitcoin only wallet.
Try a few different wallets until you fine one that works for your cyrpto . -
reesjank last edited by
@abitkulova Attention Dev Team: the transition is failing users due to software issues. There has been no support on this topic from the company. I have had to resort to dedicating many hours to research troubleshooting despite no training.
This actually appears to be a software-induced lockout on my Samsung, Android 12, running version 90.5 at the time initially. I checked my Knox security status tripping and it is 0x0, meaning untripped. I was able to do an APK mirror via adb while preserving app data (not overwriting the app or uninstalling it). Trying different versions, I am able to get into the wallet via lockscreen pattern consistently meaning the keys are not invalidated as presumed. However, the wallet is showing a "key storage error" message and a "0-word backup phrase" being mentioned. The first downgrade resulted in a view of my funds in the wallet, and these error messages were only tripped when navigating to the settings to access the backup phrase (that was never initially revealed). Then the funds suddenly showed $0, which is false as they still show up on the blockchain address.
Trying various versions the key storage error persists. This indicates rather a binding conflict between 90.5 and legacy builds.
This technical defect prevents the extraction of recovery phrases, effectively "orphaning" user assets. This is an issue on Opera's software side and not my Android. I demand immediate technical remediation or a "Recovery Build" to bypass this conflict. The lack of an exit strategy counteracts acting in the best interest of the provider's clients.
