Free VPN temporarily unavailable on all mac devices

[leocg]

leocg Moderator Volunteer @AsusS5606 last edited by

@AsusS5606 There isn't support by email.

[martynhowarth]

martynhowarth @leocg last edited by

@leocg I do have a general VPN Pro support email address from Opera, however I think the proper channel is to log a support ticket first. Then at least this is logged in their database etc

[martynhowarth]

martynhowarth @AsusS5606 last edited by

@AsusS5606 I have a support email for Opera, but best to get a support ticket logged with them first imo. They do pick them up and respond usually within a working day

https://operavpnpro.freshdesk.com/support/home

[leocg]

leocg Moderator Volunteer @martynhowarth last edited by

@martynhowarth I don't think this topic is about problems with VPN Pro

[martynhowarth]

martynhowarth @leocg last edited by

@leocg apologies if this is an incorrect thread - no one has stipulated which version, free or pro. I should have really asked the OP!

[wishmylove]

wishmylove last edited by

I received a reply from support:

Based on the number of reports we've received recently, there's an ongoing issue at the moment. We're actively exploring all the potential causes, but we don't have specifics yet to share.

The issue was already escalated to our Technical team for further investigation. We'll get back to you when we have an update.

[martynhowarth]

martynhowarth @wishmylove last edited by

@wishmylove Yes, this is the same message I received. May I ask, is the issue with standard VPN, or VPN Pro?

[inputsignwave]

inputsignwave @martynhowarth last edited by

@martynhowarth mine is just the standard VPN.

[wishmylove]

wishmylove @martynhowarth last edited by

@martynhowarth I have a 1-year Pro subscription, but it hasn’t been working for almost two weeks now.

[martynhowarth]

martynhowarth @inputsignwave last edited by

@inputsignwave I'm wondering if this is a similar issue to the one with Pro. I have no issue running standard free VPN, but just need to quit the Pro app from the menu bar first and log out of my Opera account

[oilnc]

oilnc @inputsignwave last edited by

@inputsignwave its on windows as well

[carlbidwell]

carlbidwell last edited by

Yep, I’m seeing the same issue on my Mac. Seems like a server-side problem, hopefully Opera rolls out a fix soon. In the meantime, anyone found a good temporary workaround?

[martynhowarth]

martynhowarth @wishmylove last edited by

@wishmylove exactly same here. I'm still waiting on response from Opera support but can keep you posted...

[martynhowarth]

martynhowarth last edited by

Hi all, VPN Pro now fully working on my Macbook. I haven't made any changes, except log off from Opera account, Quit VPN Pro - and then open the free standard VPN. Then, from here, logged back into Opera and opened up VPN Pro..

[eobelgin]

eobelgin last edited by

I am having the exact same issue as everyone. 'No VPN Credentials Available' on the VPN Pro App on the latest Mac OS software. The connect button in the VPN Pro app is not available to click either. It says Sync the account but it is already synced. Tried everything from logging out, deleting the browser and the VPN Pro app etc. but nothing works. Do we know why this is happening or has anyone been able to resolve the issue? I submitted a ticket but no one seems to be getting any real help other than being told to wait.

[martynhowarth]

martynhowarth @eobelgin last edited by

@eobelgin The advice I was given was to ensure that the version of OS was minimum 12 or above. I'm running Ventura (13). The whole of this thread is basically all of the steps that were taken to resolve this - but I did eventually get an email from Opera support admitting that there has been an issue at their end, so my settings - and actions weren't at fault.
Probably best to submit a support ticket with them to send them your settings and let them ascertain where the fault lies and let them know this is a wider issue. All the best