Crashes after updating
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kathyb last edited by leocg
@leocg how is that done? After one of the uninstalls it asked me if I wanted to delete my user data and I checked yes. If you could please tell me what/how to do that I will give it a go. It is most certainly a sign in issue/sync. I don't want to lose my bookmarks/speed dials/passwords. So can I delete data without the loss of that? I send a detailed report each time I crash. I can use the browser as long as I don't sign in. If you can tell me how to remove the data without losing my mentioned info I'll try that! Thank you so much!
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kathyb last edited by leocg
@Alpha-Kiman Thank you for letting me know I'm not alone. I have found out that if you use the browser and do not sign in it does not crash. Which is OK if you just want to browse, but not OK if you need your bookmarks/speed dials/ passwords and such. I hope you sent a detailed crash report so that Opera can assist in this. I'm sure there's more people and those who just say forget it and go to another browser which is a huge loss for Opera
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kathyb last edited by
@Aeviterna I hope you too are reporting with as much info as you can. I have found that if you do not sign in it won't crash. I uninstalled, removed ALL traces of Opera. Did a fresh install and it was just fine. I browsed and nothing happened. I signed in and boom crash. I repeated this countless times and have come to find each time it's the sign in/sync that boots you off .. crash. Try what I did and see if you get the same results.
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kathyb last edited by
@leocg No. I didn't. I wasn't given an option to. I did however move the current Opera file with user data in it from my Windows directory to another drive prior to deleting it. So hopefully that created a backup. I did also have my browser synced with my phone and other devices. I was able to go into my phone and do an export of my favorites/bookmarks/bookmark bar/speed dial which was helpful and same for passwords. So I think I'm safe there. So now to the issue. How do I delete user data? Again I did do that on the original uninstall. So how should I now clear user data? If I sign in it's going to crash
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leocg Moderator Volunteer last edited by
@kathyb Considering that you seem to have saved most of your data, I guess you can go to sync.opera.com and click on the Reset Passphrase link to reset your synced data.
Let's see if it helps with the crashes.
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HenryThomas44 Banned last edited by
@kathyb It sounds like the new Opera update is causing the issue. Try reinstalling Opera or clearing its cache. If that doesn't work, roll back to an older version for now. Glad other browsers are still working!
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kathyb last edited by
@HenryThomas44 I appreciate your time but if you read the complete thread you would see that was the the first course of action I took. Not to be out done by spending nearly an hour after uninstall going to every nook and cranny of my pc to remove any trace of Opera, including all registry entries. Then, yes I did try an older version, but here's the thing it auto updates. So as soon as you install it, you update to the current version. Henceforth a dog chasing its tail. I have been going back and forth with @leocg who has been so kind as to watch me pull my hair out over this to finally have others come post they had the same issue. It's fine until you try to sync. If you sync you're sunk!
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kathyb last edited by kathyb
@leocg Good Morning! Can I go to sync.opera.com using another browser? I cleared history and signed out. With a newly found positive attitude, I tried to install Opera again this morning. Go through settings, sign in and sync all just fine...UNTIL... I select the bare minimum to sync bookmarks, pinboards nothing else. Boom, I was done. So much for positivity first thing in the AM. So I'll try the passphrase if I can get there with another browser. One other thing, should I sign out of Opera first. If so, I have to be fast, that's how quick it crashes after opening. Then after reset passphrase, do I just go back in and reset sync, or what?
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kathyb last edited by leocg
@leocg Hey you! I got that before passphrase reset. I'm guessing back when it began, one of the countless uninstall/reinstall I clicked to delete user data. So, here we are hours later. Good news finally!!! I cleared history and signed out of all devices, did fresh install, and I'm back!! Bad news, I lost all my articles on flow and my pinboards. So guess ya gotta take the good with the bad. I can not thank you enough for bearing with me and helping. Apparently it was the data/passphrase that was the final solution. Many thanks
