Crashes after updating

[leocg]

leocg Moderator Volunteer @kathyb last edited by

@kathyb Considering that you seem to have saved most of your data, I guess you can go to sync.opera.com and click on the Reset Passphrase link to reset your synced data.

Let's see if it helps with the crashes.

[Alpha-Kiman]

Alpha-Kiman last edited by Alpha-Kiman This post is deleted!

[HenryThomas44]

HenryThomas44 Banned @kathyb last edited by

@kathyb It sounds like the new Opera update is causing the issue. Try reinstalling Opera or clearing its cache. If that doesn't work, roll back to an older version for now. Glad other browsers are still working!

[leocg]

leocg Moderator Volunteer @Alpha-Kiman last edited by

@Alpha-Kiman English here please

[kathyb]

kathyb @HenryThomas44 last edited by

@HenryThomas44 I appreciate your time but if you read the complete thread you would see that was the the first course of action I took. Not to be out done by spending nearly an hour after uninstall going to every nook and cranny of my pc to remove any trace of Opera, including all registry entries. Then, yes I did try an older version, but here's the thing it auto updates. So as soon as you install it, you update to the current version. Henceforth a dog chasing its tail. I have been going back and forth with @leocg who has been so kind as to watch me pull my hair out over this to finally have others come post they had the same issue. It's fine until you try to sync. If you sync you're sunk!

[kathyb]

kathyb @leocg last edited by kathyb

@leocg Good Morning! Can I go to sync.opera.com using another browser? I cleared history and signed out. With a newly found positive attitude, I tried to install Opera again this morning. Go through settings, sign in and sync all just fine...UNTIL... I select the bare minimum to sync bookmarks, pinboards nothing else. Boom, I was done. So much for positivity first thing in the AM. So I'll try the passphrase if I can get there with another browser. One other thing, should I sign out of Opera first. If so, I have to be fast, that's how quick it crashes after opening. Then after reset passphrase, do I just go back in and reset sync, or what?

[leocg]

leocg Moderator Volunteer @kathyb last edited by

@kathyb Yes, you can access the page from any browser

[leocg]

leocg Moderator Volunteer @kathyb last edited by

@kathyb You don't necessarily need to sign out.

[kathyb]

kathyb @leocg last edited by kathyb

@leocg OK. Well here goes. I'm going to have to reset it from Vivaldi, I'll be back with update later on. Thank you again very much

[kathyb]

kathyb @leocg last edited by

@leocg Well... that did not work! On the first uninstall it asked me if I wanted to delete user data and I checked yes. So I went to reset passphrase, and this is what I got

If I have no sync data stored, how is it when I sign in and hit sync all my stuff pops up?

[leocg]

leocg Moderator Volunteer @kathyb last edited by

@kathyb So you got that page before or after have clicked on the link to reset your passphrase?

[kathyb]

kathyb @leocg last edited by leocg

@leocg Hey you! I got that before passphrase reset. I'm guessing back when it began, one of the countless uninstall/reinstall I clicked to delete user data. So, here we are hours later. Good news finally!!! I cleared history and signed out of all devices, did fresh install, and I'm back!! Bad news, I lost all my articles on flow and my pinboards. So guess ya gotta take the good with the bad. I can not thank you enough for bearing with me and helping. Apparently it was the data/passphrase that was the final solution. Many thanks