Certain Videos Do Not Play

leocg

leocg Moderator Volunteer

Try enabling hardware acceleration.

jimpiersall

jimpiersall

leocg,

I enabled it and restarted the browser as directed. It did not fix the problem. I sincerely appreciate your suggestion though.

jimpiersall

jimpiersall

I found a difference between my chrome://gpu and opera://gpu

Chrome: Rasterization: Hardware accelerated

Opera: Rasterization: Software only. Hardware acceleration disabled

I also noticed a lot of differences in the media internals between Chrome and Opera:

The opera log had this line: 00:00:03 165 error video decoder initialization failed

Here they are for comparison:

CHROME:

Player Properties
Property Value
audio_buffering_state BUFFERING_HAVE_ENOUGH
audio_channels_count 2
audio_codec_name aac
audio_dds false
audio_decoder FFmpegAudioDecoder
audio_sample_format Float 32-bit planar
audio_samples_per_second 48000
bitrate 2905623
duration 57.719
event PAUSE
found_audio_stream true
found_video_stream true
height 576
info FFmpegDemuxer: created audio stream, config codec: aac bytes_per_channel: 4 channel_layout: 3 samples_per_second: 48000 sample_format: 6 bytes_per_frame: 8 seek_preroll: 0ms codec_delay: 0 has extra data? true encrypted? false
is_downloading_data false
max_duration 57.719
passed_cors_access_check false
pipeline_buffering_state BUFFERING_HAVE_ENOUGH
pipeline_state kSuspended
player_id 0
range_header_supported true
render_id 12
single_origin true
start_time 0.033
streaming false
time_base 1/30000
total_bytes 20951724
url http://prod-video-cms-amp-microsoft-com.akamaized.net/tenant/amp/entityid/BBB37RS?blobrefkey=103&$blob=1
video_buffering_state BUFFERING_HAVE_ENOUGH
video_codec_name h264
video_dds false
video_decoder FFmpegVideoDecoder
video_format PIXEL_FORMAT_YV12
video_is_encrypted false
width 1024
Log
property filter

Timestamp Property Value
00:00:00 00 pipeline_state kCreated
00:00:00 00 event WEBMEDIAPLAYER_CREATED
00:00:00 00 url http://prod-video-cms-amp-microsoft-com.akamaized.net/tenant/amp/entityid/BBB37RS?blobrefkey=103&$blob=1
00:00:00 281 total_bytes 20951724
00:00:00 281 streaming false
00:00:00 281 single_origin true
00:00:00 281 passed_cors_access_check false
00:00:00 281 range_header_supported true
00:00:00 286 pipeline_state kStarting
00:00:00 295 info FFmpegDemuxer: created video stream, config codec: h264 format: 2 profile: h264 high coded size: [1024,576] visible rect: [0,0,1024,576] natural size: [1024,576] has extra data? true encrypted? false
00:00:00 295 info FFmpegDemuxer: created audio stream, config codec: aac bytes_per_channel: 4 channel_layout: 3 samples_per_second: 48000 sample_format: 6 bytes_per_frame: 8 seek_preroll: 0ms codec_delay: 0 has extra data? true encrypted? false
00:00:00 295 audio_channels_count 2
00:00:00 295 audio_codec_name aac
00:00:00 295 audio_sample_format Float 32-bit planar
00:00:00 295 audio_samples_per_second 48000
00:00:00 295 bitrate 2905623
00:00:00 295 found_audio_stream true
00:00:00 295 found_video_stream true
00:00:00 295 height 576
00:00:00 295 max_duration 57.719
00:00:00 295 start_time 0.033
00:00:00 295 time_base 1/30000
00:00:00 295 video_codec_name h264
00:00:00 295 video_format PIXEL_FORMAT_YV12
00:00:00 295 video_is_encrypted false
00:00:00 295 width 1024
00:00:00 298 audio_dds false
00:00:00 298 audio_decoder FFmpegAudioDecoder
00:00:00 300 video_dds false
00:00:00 300 video_decoder FFmpegVideoDecoder
00:00:00 300 pipeline_state kPlaying
00:00:00 332 video_buffering_state BUFFERING_HAVE_ENOUGH
00:00:00 333 audio_buffering_state BUFFERING_HAVE_ENOUGH
00:00:00 333 pipeline_buffering_state BUFFERING_HAVE_ENOUGH
00:00:00 334 event PLAY
00:00:00 295 duration 57.719
00:00:08 139 event PAUSE
00:00:08 141 pipeline_state kSeeking
00:00:08 141 audio_buffering_state BUFFERING_HAVE_NOTHING
00:00:08 144 video_buffering_state BUFFERING_HAVE_NOTHING
00:00:08 144 pipeline_state kPlaying
00:00:08 246 video_buffering_state BUFFERING_HAVE_ENOUGH
00:00:08 248 audio_buffering_state BUFFERING_HAVE_ENOUGH
00:00:08 248 pipeline_buffering_state BUFFERING_HAVE_ENOUGH
00:00:08 251 event PLAY
00:00:08 626 event PAUSE
00:00:08 626 pipeline_state kSeeking
00:00:08 626 audio_buffering_state BUFFERING_HAVE_NOTHING
00:00:08 626 video_buffering_state BUFFERING_HAVE_NOTHING
00:00:08 626 pipeline_state kPlaying
00:00:08 645 video_buffering_state BUFFERING_HAVE_ENOUGH
00:00:08 649 audio_buffering_state BUFFERING_HAVE_ENOUGH
00:00:08 649 pipeline_buffering_state BUFFERING_HAVE_ENOUGH
00:00:08 722 event PLAY
00:00:09 173 event PAUSE
00:00:09 174 pipeline_state kSeeking
00:00:09 174 audio_buffering_state BUFFERING_HAVE_NOTHING
00:00:09 175 video_buffering_state BUFFERING_HAVE_NOTHING
00:00:09 175 pipeline_state kPlaying
00:00:09 258 event PLAY
00:00:09 529 video_buffering_state BUFFERING_HAVE_ENOUGH
00:00:09 533 audio_buffering_state BUFFERING_HAVE_ENOUGH
00:00:09 533 pipeline_buffering_state BUFFERING_HAVE_ENOUGH
00:00:21 450 event PAUSE
00:00:37 116 pipeline_state kSuspending
00:00:37 120 pipeline_state kSuspended

OPERA:

Player Properties

Property Value
audio_channel_layout STEREO
audio_codec_name aac
audio_dds false
audio_decoder WMFAudioDecoder
audio_sample_format Float 32-bit
audio_samples_per_second 48000
bitrate 2905623
coded_height 576
coded_width 1024
duration 57.686
error video decoder initialization failed
event WEBMEDIAPLAYER_DESTROYED
found_audio_stream true
found_video_stream true
height 576
info MFDemuxer: created video stream, config codec: h264 format: 6 profile: h264 high coded size: [1024,576] visible rect: [0,0,1024,576] natural size: [1024,576] has extra data? false encrypted? false
is_downloading_data false
max_duration 57.686
passed_cors_access_check false
pipeline_error decoder: not supported
pipeline_state kStopped
platform_pipeline_status_list 9
player_id 0
range_header_supported true
render_id 52
single_origin true
start_time 0
streaming false
total_bytes 20951724
url http://prod-video-cms-amp-microsoft-com.akamaized.net/tenant/amp/entityid/BBB37RS?blobrefkey=103&$blob=1
video_codec_name h264
video_format PIXEL_FORMAT_NV12
video_is_encrypted false
width 1024
Log
property filter

Timestamp Property Value
00:00:00 00 pipeline_state kCreated
00:00:00 00 event WEBMEDIAPLAYER_CREATED
00:00:00 270 url http://prod-video-cms-amp-microsoft-com.akamaized.net/tenant/amp/entityid/BBB37RS?blobrefkey=103&$blob=1
00:00:00 874 total_bytes 20951724
00:00:00 874 streaming false
00:00:00 874 single_origin true
00:00:00 874 passed_cors_access_check false
00:00:00 874 range_header_supported true
00:00:01 00 pipeline_state kStarting
00:00:03 162 info MFDemuxer: created audio stream, config codec: aac bytes_per_channel: 4 channel_layout: 3 samples_per_second: 48000 sample_format: 4 bytes_per_frame: 8 seek_preroll: 0ms codec_delay: 0 has extra data? true encrypted? false
00:00:03 162 info MFDemuxer: created video stream, config codec: h264 format: 6 profile: h264 high coded size: [1024,576] visible rect: [0,0,1024,576] natural size: [1024,576] has extra data? false encrypted? false
00:00:03 163 audio_channel_layout STEREO
00:00:03 163 audio_codec_name aac
00:00:03 163 audio_sample_format Float 32-bit
00:00:03 163 audio_samples_per_second 48000
00:00:03 163 bitrate 2905623
00:00:03 163 coded_height 576
00:00:03 163 coded_width 1024
00:00:03 163 found_audio_stream true
00:00:03 163 found_video_stream true
00:00:03 163 height 576
00:00:03 163 max_duration 57.686
00:00:03 163 start_time 0
00:00:03 163 video_codec_name h264
00:00:03 163 video_format PIXEL_FORMAT_NV12
00:00:03 163 video_is_encrypted false
00:00:03 163 width 1024
00:00:03 165 audio_dds false
00:00:03 165 platform_pipeline_status_list 9
00:00:03 165 audio_decoder WMFAudioDecoder
00:00:03 165 error video decoder initialization failed
00:00:03 195 pipeline_error decoder: not supported
00:00:03 196 pipeline_state kStopping
00:00:03 196 pipeline_state kStopped
00:00:03 509 event WEBMEDIAPLAYER_DESTROYED
00:00:03 163 duration 57.686

leocg

leocg Moderator Volunteer

I found a difference between my chrome://gpu and opera://gpu
Chrome: Rasterization: Hardware accelerated
Opera: Rasterization: Software only. Hardware acceleration disabled

It shouldn't make any difference on video playing.

I enabled it and restarted the browser as directed. It did not fix the problem

And does opera://gpu shows that video decode uses hardware acceleration? Also, any error message under "Log Messages'?

jimpiersall

jimpiersall

Here are the lines on video.

GRAPHICS FEATURE STATUS:
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
VPx Video Decode: Software only, hardware acceleration unavailable

PROBLEMS DETECTED:
VPx decoding isn't supported before Windows 10 anniversary update.: 616318
Disabled Features: accelerated_vpx_decode
Accelerated VPx decoding is hanging on some videos.: 654111
Disabled Features: accelerated_vpx_decode
Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
Applied Workarounds: disable_dxgi_zero_copy_video

DRIVER BUG WORKAROUNDS
disable_dxgi_zero_copy_video

LOG MESSAGES:
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

leocg

leocg Moderator Volunteer

Here are the lines on video.

It seems OK.

jimpiersall

jimpiersall

Okay. Thank you for looking it over.

zalex108

zalex108

Did you test the Override software rendering list from Flags?

"You cannot know the meaning of your life until you are connected to the power that created you". · Shri Mataji Nirmala Devi

jimpiersall

jimpiersall

Did you test the Override software rendering list from Flags?

I was not sure how to do that, but I googled it and think I found what to do. I went to opera://flags and enabled "Override software rendering list." I relaunched, but the videos still did not work. Thank you for the idea.

zalex108

zalex108

Did you test the Override software rendering list from Flags?

I was not sure how to do that, but I googled it and think I found what to do. I went to opera://flags and enabled "Override software rendering list."

I relaunched, but the videos still did not work. Thank you for the idea.

:|
Then I don't know what could be the next step...

Didn't read if you deleted the cache, may help, but check it in a clean profile or try this.

"You cannot know the meaning of your life until you are connected to the power that created you". · Shri Mataji Nirmala Devi

jimpiersall

jimpiersall

I tried a clean profile before but did not delete the cache. I tried both just now and still did not work. I appreciate everyone's help. Obviously, I have no idea why everything works fine on my other browsers but not on Opera.

leocg

leocg Moderator Volunteer

Is opera://flags/#media-windows-mf-demuxer enabled?

jimpiersall

jimpiersall

It was on default (enabled) and then I clicked enabled to make sure, but I still have the problem.

jimpiersall

jimpiersall

Here are what the error messages look like if that helps anyone:

Twitter Videos:

http://i346.photobucket.com/albums/p413/Piersall/Video Errors/twitter_zpsrbvyudzd.jpg

MSN Videos:

http://i346.photobucket.com/albums/p413/Piersall/Video Errors/msn_zpsybltqqmh.jpg

Google Photos:

http://i346.photobucket.com/albums/p413/Piersall/Video Errors/msn_zpsybltqqmh.jpg

leocg

leocg Moderator Volunteer

If you download this video, can you play it using Windows Media Player?

jimpiersall

jimpiersall

If you download this video, can you play it using Windows Media Player?

Yes. I played it first in Windows Media Player, and it worked fine. I also have VLC and Media Player Classic, and it worked on those as well.

A Former User

jimpiersall

Try to disconnect :

opera://flags/?search=media-windows-mf-demuxer

Restart Opera

leocg

leocg Moderator Volunteer

Yes. I played it first in Windows Media Player, and it worked fine. I also have VLC and Media Player Classic, and it worked on those as well.

Did you ever installed any codec pack in your OS?

jimpiersall

jimpiersall

jimpiersall
Try to disconnect :
opera://flags/?search=media-windows-mf-demuxer
Restart Opera

I disabled it an restarted but still had the problem.

jimpiersall

jimpiersall

Yes. I played it first in Windows Media Player, and it worked fine. I also have VLC and Media Player Classic, and it worked on those as well.

Did you ever installed any codec pack in your OS?

Yes. I have K-Lite Codec Pack.