Error message when installing VPN Pro

mirnane

mirnane @mt000000

@mt000000 Thank you so much for resolving something I couldn't solve for months. Thank you!!!Thank you!!!Thank you!!!

giampi

giampi @mt000000

I did install this version but I have the same error message as above

Smokemeakipper

Smokemeakipper

I'm paying for a VPN Pro subscription and the service doesn't work. It stopped working 2 or 3 days ago and nothing I do will get it working again.

Typically, there's no proper technical support, it's impossible to talk to a real human being to resolve the issue. All in all, deeply frustrating. I wont be renewing my subscription.

giampi

giampi @Smokemeakipper

@Smokemeakipper said in VPN not working:

I'm paying for a VPN Pro subscription and the service doesn't work. It stopped working 2 or 3 days ago and nothing I do will get it working again.

Typically, there's no proper technical support, it's impossible to talk to a real human being to resolve the issue. All in all, deeply frustrating. I wont be renewing my subscription.

IThis is very frustrating. Plus, I recently renewed my subscription and I'm starting to suspect that no one will give me my money back.

cowdrep1

cowdrep1

YPN Pro no working for me either. On windows 10 or 11 and that is using .NET 8.0.16. It worked before the new version of VPN Pro came along

giampi

giampi

I did open a ticket and this the answer I received this morning:
Hi Giampiero,

Thank you for additional information.
There's likely nothing wrong with your device or settings. Based of the number of reports we've received recently, there's an ongoing issue at the moment. We're actively exploring all the potential causes, but we don't have specifics yet to share.
The issue was already escalated it to our Technical team for further investigation.

We'll get back to you when we have an update.

We're sorry for the inconvenience.

Rob-B

Rob-B @giampi

@giampi This is getting ridiculous, yesterday Mac and Android failed to connect, but at least I could connect with Windows.....but that was yesterday! JUst to try to connect with Windows and nope.. no go.

hallewr

hallewr @giampi

@giampi @daemonika Any update on VPN Pro services? This is a service many people pay for and secure VPN is required for many businesses internet access.

giampi

giampi @hallewr

@hallewr The old saying goes, no news is good news, but in our case it's the opposite: no news is bad news. I'm pessimistic and discontented.

joeskims222

joeskims222

I swear it happens every single time they update it or anything. It is so frustrating for a paid service to require so much routine troubleshooting and effort when its advertised as being built in and easy to use.

USMCsilver

USMCsilver

Paying member here. Windows 11. Uninstalled, re-installed. Force stopped crap that I couldn't uninstall. Went and manually deleted anything Opera related.

Reinstalled.

I can login to a tab, and then the next tab won't recognize me as logged in.

I can't even push the "button" to connect to a VPN. This sucks!

giampi

giampi @USMCsilver

@USMCsilver Yes it's impossible to connect to VpnPro and to Vpn not Pro. A disaster

giampi

giampi @giampi

Now it works!

We're happy to share that the issue you were experiencing has now been fixed, and you should be able to access VPN Pro again.

We sincerely apologize for the delay in responding, we've been experiencing a higher-than-usual volume of reports. Thank you for your patience and understanding throughout this interruption.

If you're still having trouble connecting, please try the following basic troubleshooting steps:

Log out of your Opera Account and then log back in,
Restart your browser,
Restart your device,

As a gesture of goodwill, we will extend your subscription by 10 days to compensate for the unavailability period. Please note that this may take a few days to process.

If you have any other questions, please reply to this message.
Thank you for being with us.