Error message when installing VPN Pro

Rob-B

Rob-B @SergioRoda

@SergioRoda I had to install .NET v.8.0.16 from Microsoft on my Windows 10 laptop, which seems to have sorted it, I think. I only tried it quickly after installation.

Though not for this thread I've had problems with MacOs since the VPN Pro upgrade on 1st July.

mt000000

mt000000

Same here. It first asked me to install .NET v.8 or above. I did. Then it started giving the sufficient privileges error. It started happening with the recent Opera update.

Everywhere I see the support people just pasting the link to the support page but there is nothing related to the issue in there.

There is an issue in reddit without any solution: https://www.reddit.com/r/operabrowser/comments/107bgx1/cannot_fix_vpn_not_working_on_opera_browser

There is this policy editor setting mentioned here and there which did not solve the issue for me: https://www.blackfog.com/knowledge-base/privileges-to-install-system-services

amexalbion

amexalbion @Rob-B

@Rob-B I've been unable to run VPN Pro on my Mac for a few days - Opera support have asked me to send screenshots and have not said there is an issue their end. I didn't know it had been 'upgraded'...

daemonika

daemonika Opera

Hi there @mt000000,
to fix insufficient privileges issue you need to install .NET v.8.0.16 exactly, it cannot be any other version. You can find it on Microsoft website. Please remember to reboot your computer and then try updating the VPN Pro client again.

mt000000

mt000000 @daemonika

Hi @daemonika

That is an oddly specific version but it worked. I uninstalled the other .NET version and installed 8.0.16 and I was able to install VPN pro without getting the privileges error. Thank you.

Here is the .NET version link: https://builds.dotnet.microsoft.com/dotnet/WindowsDesktop/8.0.16/windowsdesktop-runtime-8.0.16-win-x64.exe

mr-1ders

mr-1ders @mt000000

@mt000000 this solution worked for me as well, thank you for including the link to the version of .Net required.

also, OMG WTF, Opera!

serkandanis

serkandanis @daemonika

@daemonika thank you so much! It worked for me too. Thanks for the specific version of the .NET. The issue still continue.

mirnane

mirnane @mt000000

@mt000000 Thank you so much for resolving something I couldn't solve for months. Thank you!!!Thank you!!!Thank you!!!

giampi

giampi @mt000000

I did install this version but I have the same error message as above

Smokemeakipper

Smokemeakipper

I'm paying for a VPN Pro subscription and the service doesn't work. It stopped working 2 or 3 days ago and nothing I do will get it working again.

Typically, there's no proper technical support, it's impossible to talk to a real human being to resolve the issue. All in all, deeply frustrating. I wont be renewing my subscription.

giampi

giampi @Smokemeakipper

@Smokemeakipper said in VPN not working:

I'm paying for a VPN Pro subscription and the service doesn't work. It stopped working 2 or 3 days ago and nothing I do will get it working again.

Typically, there's no proper technical support, it's impossible to talk to a real human being to resolve the issue. All in all, deeply frustrating. I wont be renewing my subscription.

IThis is very frustrating. Plus, I recently renewed my subscription and I'm starting to suspect that no one will give me my money back.

cowdrep1

cowdrep1

YPN Pro no working for me either. On windows 10 or 11 and that is using .NET 8.0.16. It worked before the new version of VPN Pro came along

giampi

giampi

I did open a ticket and this the answer I received this morning:
Hi Giampiero,

Thank you for additional information.
There's likely nothing wrong with your device or settings. Based of the number of reports we've received recently, there's an ongoing issue at the moment. We're actively exploring all the potential causes, but we don't have specifics yet to share.
The issue was already escalated it to our Technical team for further investigation.

We'll get back to you when we have an update.

We're sorry for the inconvenience.

Rob-B

Rob-B @giampi

@giampi This is getting ridiculous, yesterday Mac and Android failed to connect, but at least I could connect with Windows.....but that was yesterday! JUst to try to connect with Windows and nope.. no go.

hallewr

hallewr @giampi

@giampi @daemonika Any update on VPN Pro services? This is a service many people pay for and secure VPN is required for many businesses internet access.

giampi

giampi @hallewr

@hallewr The old saying goes, no news is good news, but in our case it's the opposite: no news is bad news. I'm pessimistic and discontented.

joeskims222

joeskims222

I swear it happens every single time they update it or anything. It is so frustrating for a paid service to require so much routine troubleshooting and effort when its advertised as being built in and easy to use.

USMCsilver

USMCsilver

Paying member here. Windows 11. Uninstalled, re-installed. Force stopped crap that I couldn't uninstall. Went and manually deleted anything Opera related.

Reinstalled.

I can login to a tab, and then the next tab won't recognize me as logged in.

I can't even push the "button" to connect to a VPN. This sucks!

giampi

giampi @USMCsilver

@USMCsilver Yes it's impossible to connect to VpnPro and to Vpn not Pro. A disaster

giampi

giampi @giampi

Now it works!

We're happy to share that the issue you were experiencing has now been fixed, and you should be able to access VPN Pro again.

We sincerely apologize for the delay in responding, we've been experiencing a higher-than-usual volume of reports. Thank you for your patience and understanding throughout this interruption.

If you're still having trouble connecting, please try the following basic troubleshooting steps:

Log out of your Opera Account and then log back in,
Restart your browser,
Restart your device,

As a gesture of goodwill, we will extend your subscription by 10 days to compensate for the unavailability period. Please note that this may take a few days to process.

If you have any other questions, please reply to this message.
Thank you for being with us.