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    Crashing on some Samsung devices.

    Opera for Android
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    • iamthayse
      iamthayse @akkk last edited by

      @akkk now that you mentioned, I did start using the secure folder.. so it can be related.. well unfortunately I have zero intentions of unstalling my secure folder. I'll keep using another browser until they fix this problem with opera.. it's a pity though cause I really miss using opera on my phone 😞

      Reply Quote 0
        salimanilaslan 1 Reply Last reply
      • salimanilaslan
        salimanilaslan @iamthayse last edited by

        @iamthayse its definitely related with secure folder, i deleted it and opera works fine, yesterday i installed secure folder again and opera crashes again. Its obvious but opera does nothing about it. Maybe its time for using Brave.

        Reply Quote 0
          akkk 1 Reply Last reply
        • akkk
          akkk @salimanilaslan last edited by

          @salimanilaslan
          As far as we see at Opera they are just now getting the right feedback on the cause of the problem.
          In reality it is a particular case and not too widespread (Samsung phone, Android 13, Secure Folder active, ...), even if it is spreading.
          I was lucky to discover the cause because on the day it stopped working, the only change was the activation of the Secure Folder. A few weeks later I tried to activate again but Opera crashed again until I deactivated Secure Folder again. I searched the web with little success until I found this forum, where there was a description of the same problem but no one had yet associated it with the Secure Folder.
          From now Opera should be able to replicate the problem and find a solution (assuming that the problem should not be solved by Samsung).

          Reply Quote 0
            1 Reply Last reply
          • miyukiwork
            miyukiwork Opera last edited by

            Thanks for all the comments. We have checked the secure folder, but the crash is still not reproduced on our end. However, we have made a big progress now. It seems the crash is happening if your phone has "DT Ignite" or similar app installed.

            This is what I want you to try now:

            1. Go to Phone's settings
            2. Go to Apps
            3. Find "DT Ignite" or similar
            4. Disable it
            5. Start Opera
            Reply Quote 1
              akkk efolch duartes 3 Replies Last reply
            • akkk
              akkk @miyukiwork last edited by

              @miyukiwork
              I don't have "DT ignite" or similar apps on my phone (as far as I can tell). 🤔
              Opera only works if I don't activate the Secure Folder, so there must still be some link (with Android 12 Opera and the Secure Folder worked together without problems).

              Reply Quote 0
                1 Reply Last reply
              • akkk
                akkk last edited by

                Considering that for someone the problem was solved by installing a different Launcher, the problem could be linked more precisely to One UI 5.0 than to Android 13. A problem that does not occur with One UI 4.1.

                Reply Quote 0
                  1 Reply Last reply
                • efolch
                  efolch @miyukiwork last edited by

                  @miyukiwork

                  I don't have DT Ignite either, nor ever heard about it.

                  However, I searched about it and found this:
                  https://cellularnews.com/mobile-apps/what-is-dt-ignite-why-you-should-delete-it/

                  TL;DR: It's either called "DT Ignite" or "Mobile Services Manager", and actually, "Mobile Services Manager" was installed in my phone. Once I disabled it (can't uninstall), Opera is working!

                  How to find and disable "Mobile Services Manager":

                  1. go to "settings"
                  2. go to "apps"
                  3. enable listing system apps by clicking on the sorting icon next to "Your apps", and turning on the slider "Show system apps" (I'm translating from my phone language, might differ a little in your particular case)
                  4. search for "Mobile Services Manager", select it, and disable it at the bottom of the app settings.

                  And voilà! Opera works again!

                  However, as that links states: "With DT Ignite, you only have to deal with one app and have it disabled as soon as the initial phone setup is done. After that, you can forget about it until the next system update provided by the manufacturer or data carrier comes in, or when the time you decide to reset the phone.". So it would be great if Opera would work even if DT Ignite/Mobile Services Manager is running.

                  Reply Quote 3
                    akkk guidoglx iamthayse 3 Replies Last reply
                  • akkk
                    akkk @efolch last edited by

                    @efolch
                    Very interesting.
                    I confirm that I also found "Mobile Services Manager" on my phone. Only later will I be able to do some tests by reinstalling the Secure Folder to see if Opera still works even with the active one.
                    I agree that I'm hoping for a fix from Opera so I don't have to keep a system app disabled (even if it doesn't seem to have any use for the user).

                    Reply Quote 0
                      1 Reply Last reply
                    • guidoglx
                      guidoglx @efolch last edited by

                      @efolch you're a genios! I've deactivated Mobile services manager and now opera works fine 👌

                      Reply Quote 1
                        1 Reply Last reply
                      • nyoh
                        nyoh Banned last edited by

                        Am new here can someone help me out of here

                        Reply Quote 0
                          efolch 1 Reply Last reply
                        • duartes
                          duartes @miyukiwork last edited by

                          @miyukiwork I don't have either DT ignite or Mobile Services Manager, and in my S21 the issue started around November when I was still on Android 12. I only upgrade to Android 13 last week. I have always had Secure Folder enabled as well a work profile (knox).

                          I also use opera on a Samsung S6 lite tablet (with secure folder and work profile) and I have had no issues there. The tablet is already on Android 13.

                          I have been using vivaldi since the issue on the S21

                          Reply Quote 0
                            efolch 1 Reply Last reply
                          • efolch
                            efolch @duartes last edited by

                            @duartes

                            Just to double check: have you checked within systems apps, not just the lists of apps in your phone?

                            Explained in step 3 here:
                            https://forums.opera.com/topic/58951/crashing-on-some-samsung-devices/42

                            Reply Quote 0
                              1 Reply Last reply
                            • Referenced by  efolch efolch 
                            • efolch
                              efolch @nyoh last edited by

                              @nyoh

                              You should give more details about what kind of help you expect

                              Reply Quote 0
                                1 Reply Last reply
                              • iamthayse
                                iamthayse @efolch last edited by

                                @efolch I found the "Mobile Services Manager" on my phone too. After I disabled it Opera is finally working again! thanks!
                                Now.. I don't know if it's a good thing to disable a system app.. let's see if they can fix the problem with Opera instead.

                                Reply Quote 0
                                  1 Reply Last reply
                                • akkk
                                  akkk last edited by

                                  As announced for my phone, on which Opera only worked if Secure Folder was disabled, I proceeded to test the solution proposed by miyukiwork/efolch:

                                  • reactivated Secure Folder;
                                  • tested Opera, which started crashing again;
                                  • deactivated the "Mobile Services Manager" system app;
                                  • re-tested Opera which worked flawlessly.

                                  I therefore confirm the effectiveness of the solution.
                                  Thanks to all for the contributions.

                                  Reply Quote 0
                                    1 Reply Last reply
                                  • miyukiwork
                                    miyukiwork Opera last edited by

                                    Hi again.

                                    We have fixed the issue in the latest beta 73.0.3844.69682 (Google Play: Opera beta). If you could help us, please install and try if Opera beta starts.

                                    Reply Quote 2
                                      speshul-flash francescomapelli 2 Replies Last reply
                                    • speshul-flash
                                      speshul-flash @miyukiwork last edited by speshul-flash

                                      @miyukiwork Hello,

                                      I have re-enabled mobile services manager and normal opera has once again stopped working although after installing the latest version of opera beta it seems to have no issues whatsoever! Would be happy if you let us know when it is patched on the normal version.

                                      Reply Quote 3
                                        1 Reply Last reply
                                      • miyukiwork
                                        miyukiwork Opera last edited by

                                        We have released OfA 73 now and it include the fix. This is currently rolling out gradually, so the availability might not be immediate.

                                        If you still have the problem, please let me know and send in a log file.

                                        Reply Quote 2
                                          duartes 1 Reply Last reply
                                        • duartes
                                          duartes @miyukiwork last edited by

                                          @miyukiwork I can confirm that the new update works (so far) on my S21, Android 13, with secure folder and work profile activated. thank god/opera!

                                          Reply Quote 1
                                            1 Reply Last reply
                                          • francescomapelli
                                            francescomapelli @miyukiwork last edited by

                                            @miyukiwork - fellow developer here - we're having a similar crash on our app and we can't reproduce it in any way - would you be so kind to help us understand what the issue was and how you fixed it? 🙏 🙏 🙏 how can we contact you?
                                            Thank you so much

                                            Reply Quote 0
                                              miyukiwork 1 Reply Last reply
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