Crashing on some Samsung devices.

[nyoh]

nyoh Banned last edited by

Am new here can someone help me out of here

[duartes]

duartes @miyukiwork last edited by

@miyukiwork I don't have either DT ignite or Mobile Services Manager, and in my S21 the issue started around November when I was still on Android 12. I only upgrade to Android 13 last week. I have always had Secure Folder enabled as well a work profile (knox).

I also use opera on a Samsung S6 lite tablet (with secure folder and work profile) and I have had no issues there. The tablet is already on Android 13.

I have been using vivaldi since the issue on the S21

[efolch]

efolch @duartes last edited by

@duartes

Just to double check: have you checked within systems apps, not just the lists of apps in your phone?

Explained in step 3 here:
https://forums.opera.com/topic/58951/crashing-on-some-samsung-devices/42

[efolch]

efolch @nyoh last edited by

@nyoh

You should give more details about what kind of help you expect

[iamthayse]

iamthayse @efolch last edited by

@efolch I found the "Mobile Services Manager" on my phone too. After I disabled it Opera is finally working again! thanks!
Now.. I don't know if it's a good thing to disable a system app.. let's see if they can fix the problem with Opera instead.

[akkk]

akkk last edited by

As announced for my phone, on which Opera only worked if Secure Folder was disabled, I proceeded to test the solution proposed by miyukiwork/efolch:

• reactivated Secure Folder;
• tested Opera, which started crashing again;
• deactivated the "Mobile Services Manager" system app;
• re-tested Opera which worked flawlessly.

I therefore confirm the effectiveness of the solution.
Thanks to all for the contributions.

[miyukiwork]

miyukiwork Opera last edited by

Hi again.

We have fixed the issue in the latest beta 73.0.3844.69682 (Google Play: Opera beta). If you could help us, please install and try if Opera beta starts.

[speshul-flash]

speshul-flash @miyukiwork last edited by speshul-flash

@miyukiwork Hello,

I have re-enabled mobile services manager and normal opera has once again stopped working although after installing the latest version of opera beta it seems to have no issues whatsoever! Would be happy if you let us know when it is patched on the normal version.

[miyukiwork]

miyukiwork Opera last edited by

We have released OfA 73 now and it include the fix. This is currently rolling out gradually, so the availability might not be immediate.

If you still have the problem, please let me know and send in a log file.

[duartes]

duartes @miyukiwork last edited by

@miyukiwork I can confirm that the new update works (so far) on my S21, Android 13, with secure folder and work profile activated. thank god/opera!

[francescomapelli]

francescomapelli @miyukiwork last edited by

@miyukiwork - fellow developer here - we're having a similar crash on our app and we can't reproduce it in any way - would you be so kind to help us understand what the issue was and how you fixed it? how can we contact you?
Thank you so much

[miyukiwork]

miyukiwork Opera @francescomapelli last edited by

@francescomapelli

Hi, sure we are happy to help you. Please contact to gp-support-opera-android@opera.com

[francescomapelli]

francescomapelli @miyukiwork last edited by

@miyukiwork thank you! we'll contact you soon

[miyukiwork]

miyukiwork Opera last edited by

Since we've got some inquiries about the solution. Here it is.

We have filed a bug to AppsFlyer* and they have fixed the issue.
So the solution is to update the SDK version to the latest. They fixed the issue in 6.10.1 https://support.appsflyer.com/hc/en-us/articles/115001256006-AppsFlyer-Android-SDK-release-notes

*It was an AppsFlyer bug