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    Crashing on some Samsung devices.

    Opera for Android
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    • MarkieT18
      MarkieT18 @Anawilliam last edited by

      @anawilliam said in Crash when Opera starts:

      The same over here, someone finds a solution?

      Same issues for me using Samsung Galaxy A73, keeps crashing. Tried everything and send multiple emails to Opera.

      Reply Quote 1
        1 Reply Last reply
      • guidoglx
        guidoglx last edited by

        Same issue here. Samsung 52, Android 13.

        Reply Quote 0
          1 Reply Last reply
        • salimanilaslan
          salimanilaslan last edited by

          Same here, android 13, galaxy a72, opera and opera beta closes immediately

          Reply Quote 0
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          • efolch
            efolch last edited by

            @leocg Looks like you're a moderator for the Opera/Android forum.

            Reading through this post there seems to be a common problem with latest Android/Opera/Samsung combo.

            Couple of Q's:

            • Should we change the title to something to refer specifically to Samsung? (if so, I don't think I can do it, maybe you can?)
            • Do you have any insights about what might be going on? Or a way to track the referred support case? Or a contact within Opera devels?

            Thanks

            Reply Quote 1
              riccardomineo 1 Reply Last reply
            • riccardomineo
              riccardomineo @efolch last edited by

              @efolch I am Discouraged

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              • Solymus
                Solymus last edited by

                -Version of Android: 13
                -Phone model and manufacturer: Samsung A33 5G
                -Ad-blocker is not enabled
                -Data savings is not enabled
                -Opera always crashing. i try everything but it does not work. I click opera and within a maximum of 2 seconds opera crashing
                -i reset the data and cache and deleted and installed the application many times but it didn't work
                -when ı click on it, it should open but it crashes before I can see the opening screen
                -link text

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                • akkk
                  akkk @riccardomineo last edited by leocg

                  @riccardomineo
                  Same problem for me:
                  Samsung S21 FE
                  Android 13
                  Opera and Opera Beta crash as soon I try to open the app
                  Opera Mini works perfectly.

                  Solved Removing The Samsung Personal Area.
                  Once uninstalled the personal area the Opera App back to normal behavior and works.
                  I suppose there is something that doesn't work between Opera and Personal Samsung Personal Area in Android 13 UI 5.0

                  Reply Quote 0
                    guidoglx 1 Reply Last reply
                  • MarkieT18
                    MarkieT18 last edited by

                    Very disappointed at the complete non response in relation to this issue.

                    I've sent four emails to Opera support detailing the details in relation to the app crashing and sent them a screen recording too.

                    Received no response whatsoever.

                    As a result I've deleted the app and I was a long term user and supporter of Opera.

                    Reply Quote 1
                      guidoglx 1 Reply Last reply
                    • guidoglx
                      guidoglx @MarkieT18 last edited by

                      @markiet18 100% agree. This thread has been open for more than a month with no response from opera. Horrible customer support.

                      Reply Quote 0
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                      • guidoglx
                        guidoglx @akkk last edited by leocg

                        @akkk said in Crashing on some Samsung devices.:

                        Solved Removing The Samsung Personal Area.
                        Once uninstalled the personal area the Opera App back to normal behavior and works.
                        I suppose there is something that doesn't work between Opera and Personal Samsung Personal Area in Android 13 UI 5.0

                        Could you explain how you did that?
                        I can't find Samsung personal area on my device

                        Reply Quote 2
                          akkk 1 Reply Last reply
                        • riccardomineo
                          riccardomineo last edited by

                          Opera crash. Re: Crashing on some Samsung devices.

                          Resolved istalling nova launcher instead of iu5. Opera works fine

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                          • miyukiwork
                            miyukiwork Opera last edited by

                            Hello. we apologize for our delayed response.
                            If you could help us, please test the steps below and let us know if they fix the problem.

                            Test 1:

                            1. Go to Phone's settings
                            2. Tap Apps
                            3. Find "One UI Home" apps
                            4. Delete cache and data (in Storage)
                            5. Start Opera or restart Phone

                            Test 2:

                            1. Go to Google Play
                            2. Search for "Android System WebView"
                            3. Check the version number and remember that
                            4. Select "Uninstall" (You will not lose any data from other apps)
                            5. Enable or Update "Android System WebView" again
                            6. Restart Opera
                              or
                            7. Restart phone
                            8. Wait until the phone finished start up processes and start Opera
                            Reply Quote 0
                              efolch guidoglx 2 Replies Last reply
                            • efolch
                              efolch @miyukiwork last edited by

                              @miyukiwork Hi Miyuki,

                              First of all, thank you for paying attention to this bug.

                              Now, to your suggested tests, none of them worked for me 😞

                              Test 1:
                              I use "Nova Launcher" as the default app launcher, instead of "One UI". Nevertheless, before creating the bug report, I tried switching to the vanilla One UI from Samsung and the behavior was the same. Now, I deleted cache and data for One UI and the behavior is still the same, whether I'm using One UI or Nova Launcher: Opera screen opens and closes inmediately.

                              Test 2:
                              Android Webview version 108.0.5359.128, last update: 13-dec-2022. Uninstalled/reinstalled, still same behavior. Attaching screenshot (catalan language):
                              Screenshot_20230112_145528_Google Play Store.jpg

                              Let me know if there're more test you want me to try or more info about detailed version numbers for OS/models/Operas, etc.

                              Thanks again,
                              Enric

                              Reply Quote 1
                                1 Reply Last reply
                              • guidoglx
                                guidoglx @miyukiwork last edited by

                                @miyukiwork thank you for your support! None of those methods worked for me either ☹️

                                Reply Quote 0
                                  1 Reply Last reply
                                • miyukiwork
                                  miyukiwork Opera last edited by

                                  Another favor for those who can connect to a debugger. Can you send in logs when the crash happens? We are trying to reproduce the issue, but not succeeded so far. Please use: gp-support-opera-android@opera.com

                                  Reply Quote 0
                                    efolch akkk 2 Replies Last reply
                                  • efolch
                                    efolch @miyukiwork last edited by efolch

                                    @miyukiwork

                                    I have adb connected and adb logcat spits out a lot of log lines, but I don't think you need them all.

                                    What filter/command line do you need there?

                                    Reply Quote 0
                                      efolch 1 Reply Last reply
                                    • efolch
                                      efolch @efolch last edited by

                                      @miyukiwork

                                      I just sent a log of launching Opera with no filters to that email address and the one for the opened bug.

                                      Let me know if that was what you needed.

                                      Reply Quote 1
                                        1 Reply Last reply
                                      • akkk
                                        akkk @guidoglx last edited by akkk

                                        @guidoglx
                                        Try to read here:
                                        https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/

                                        section
                                        How do I remove the Secure Folder?

                                        Sorry for the late reply, but I couldn't find the correct English name for the function.

                                        Reply Quote 0
                                          guidoglx 1 Reply Last reply
                                        • akkk
                                          akkk last edited by

                                          -Samsung S21 FE
                                          -Android 13
                                          -Opera and Opera Beta crash as soon I try to open the app
                                          -Opera Mini works perfectly.

                                          In my experience Opera stops to work creating a Secure Folder (https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/).

                                          After a complete uninstal of Secure Folder (see link above), Opera works again without issues.

                                          In tha past "Android 12 / One UI" configuration both Opera and Secure Folder works

                                          Reply Quote 0
                                            iamthayse 1 Reply Last reply
                                          • akkk
                                            akkk @miyukiwork last edited by

                                            @miyukiwork

                                            Try again after create a Secure Folder...

                                            Reply Quote 0
                                              1 Reply Last reply
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