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    Video not playing in OPERA

    Opera for Windows
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    • loopy1945
      loopy1945 @leocg last edited by

      @leocg - I went to the link but I don't understand what I'm doing wrong. Bear with me. I'm a senior so not up on all this stuff.

      My operating system is windows which is why I posted it as a problem in Opera for Windows. Perhaps it would be better if I just played videos in Google.

      Sorry for any trouble.

      Reply Quote 0
        leocg 1 Reply Last reply
      • leocg
        leocg Moderator Volunteer @loopy1945 last edited by

        @loopy1945 Did you do all the steps that should be done before posting?

        What version of Windows are you using?

        Where are the links to some example pages where the problem happens?

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          1 Reply Last reply
        • leocg
          leocg Moderator Volunteer @jeylm last edited by

          @jeylm All those videos played fine here. I'm also on Windows 10.

          Reply Quote 0
            jeylm 1 Reply Last reply
          • jeylm
            jeylm @leocg last edited by

            @leocg guess it depends on gpu type somehow. on 2nd pc with very old intel HD 2000 graphics all fine, on pc with radeon 4600 series video is broken like shown, but audio works.. i was trying to adjust nearly everything within opera://flags related to gpu / rendering but no luck..... not sure if support of some features were dropped from 51.

            Reply Quote 0
              leocg jeylm 2 Replies Last reply
            • leocg
              leocg Moderator Volunteer @jeylm last edited by

              @jeylm Try checking opera://gpu to see if there are any error messages at the log and also if hardware acceleration is being used.

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                1 Reply Last reply
              • jeylm
                jeylm @jeylm last edited by

                @leocg see opera://gpu diagnostics. https://uloz.to/!xY5w2OLUDfwm/a-oxps
                just to note, all videos work well in current chrome on same PC

                Reply Quote 0
                  leocg 1 Reply Last reply
                • leocg
                  leocg Moderator Volunteer @jeylm last edited by

                  @jeylm Post here the 'Graphics Feature Status' and the 'Log Messages' sections.

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                    1 Reply Last reply
                  • jeylm
                    jeylm last edited by

                    Graphics Feature Status
                    Canvas: Hardware accelerated
                    CheckerImaging: Disabled
                    Flash: Hardware accelerated
                    Flash Stage3D: Hardware accelerated
                    Flash Stage3D Baseline profile: Hardware accelerated
                    Compositing: Hardware accelerated
                    Multiple Raster Threads: Force enabled
                    Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                    Rasterization: Software only, hardware acceleration unavailable
                    Video Decode: Hardware accelerated
                    WebGL: Hardware accelerated
                    WebGL2: Hardware accelerated

                    Log Messages
                    [13688:4052:0318/203842.431:ERROR:gpu_command_buffer_stub.cc(709)] : ContextResult::kFatalFailure: Failed to create surface.
                    GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

                    Reply Quote 0
                      leocg 2 Replies Last reply
                    • leocg
                      leocg Moderator Volunteer @jeylm last edited by

                      @jeylm The error shown on the log may be related to the problem. Check if you see it on a constant basis.
                      Also check opera://media-internals/ while playing the video.

                      Reply Quote 0
                        1 Reply Last reply
                      • leocg
                        leocg Moderator Volunteer @jeylm last edited by

                        @jeylm There is no need to post opera://media-internals/ here but if you gonna do that please use the proper function on that page to copy the useful information otherwise you will be only flooding the topic.

                        Reply Quote -1
                          1 Reply Last reply
                        • jeylm
                          jeylm last edited by

                          @leocg, well tried that first but the forum says i do not have permissions to upload txt file which is log output of media-internals. Can you please be so kind what you mean by "se the proper function on that page" ?

                          0_1521488000726_2d6547cc-e6af-48ba-86a5-d9f1f1a8d946-image.png

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                            leocg 1 Reply Last reply
                          • leocg
                            leocg Moderator Volunteer @jeylm last edited by

                            @jeylm I was talking about the opera: //media-internals page. Use the option to copy to clipboard and paste that into here.

                            Reply Quote 0
                              jeylm 1 Reply Last reply
                            • jeylm
                              jeylm @leocg last edited by jeylm

                              @leocg
                              yup, thats all the data you deleted yesterday 🙂
                              0_1521491375376_65806f8a-746a-40d3-b31c-2adf2a3a3c18-image.png

                              if you mean from particular player here is example

                              render_id: 14
                              player_id: 1
                              origin_url: https://www.facebook.com/
                              frame_url: https://www.facebook.com/?sk=h_chr
                              frame_title: Facebook
                              url: https://video.fksc1-1.fna.fbcdn.net/v/t42.1790-2/29113745_1585668801552379_6165669829672960000_n.mp4?_nc_cat=0&efg=eyJybHIiOjMwMCwicmxhIjo1MTIsInZlbmNvZGVfdGFnIjoic3ZlX3NkIn0%3D&rl=300&vabr=149&oh=d8ed5571dee6138ad5d5d8efbb0d3ae6&oe=5AB04565
                              total_bytes: 833251
                              streaming: false
                              single_origin: true
                              passed_cors_access_check: false
                              range_header_supported: true
                              pipeline_state: kSuspended
                              info: Effective playback rate changed from 0 to 1
                              audio_channel_layout: STEREO
                              audio_codec_name: aac
                              audio_sample_format: Float 32-bit planar
                              audio_samples_per_second: 24000
                              bitrate: 149011
                              coded_height: 224
                              coded_width: 400
                              demuxer: MFDemuxer
                              found_audio_stream: true
                              found_video_stream: true
                              height: 225
                              max_duration: 44.735
                              start_time: 0
                              video_codec_name: h264
                              video_format: PIXEL_FORMAT_YV12
                              video_is_encrypted: false
                              video_profile_name: h264 baseline
                              width: 400
                              audio_dds: false
                              platform_pipeline_status_list: 9
                              audio_decoder: WMFAudioDecoder
                              video_dds: false
                              video_decoder: GpuVideoDecoder
                              audio_buffering_state: BUFFERING_HAVE_ENOUGH
                              video_buffering_state: BUFFERING_HAVE_ENOUGH
                              pipeline_buffering_state: BUFFERING_HAVE_ENOUGH
                              event: PAUSE
                              duration: 44.735

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                                leocg 1 Reply Last reply
                              • burnout426
                                burnout426 Volunteer last edited by burnout426

                                In settings, check "show advanced settings", search for "hardware" and disable hardware acceleration.

                                Reply Quote -1
                                  1 Reply Last reply
                                • leocg
                                  leocg Moderator Volunteer @jeylm last edited by

                                  @jeylm Of course you should post only the data related to the problematic video.

                                  Reply Quote -1
                                    1 Reply Last reply
                                  • A Former User
                                    A Former User @loopy1945 last edited by A Former User

                                    @jeylm jeylm is that Radeon 4600 card for a 32 bit or 64 bit win 10 ? !..

                                    if so - The last operating system supported using the AMD drivers was Microsoft Windows 8 with the AMD Catalyst 13.1 driver package.. - Driver Supported for AMD Radeon HD 4000, HD 3000, HD 2000 and older Series..

                                    the good news is - Win 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001

                                    bad news is - ATI Radeon HD Series 4600 latest driver is broken on Windows 10 at least as far back to November 28, 2017.. Not unless they fixed it lately..

                                    Reply Quote 0
                                      jeylm 1 Reply Last reply
                                    • jeylm
                                      jeylm @Guest last edited by

                                      @nvmjustagirl its 64bit, exactly with the same driver (WU provided ) which you mention. anyway, the videos are broken just since update to opera 51. in MS edge and firefox 59 i have no issues.

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                                        A Former User 2 Replies Last reply
                                      • A Former User
                                        A Former User @jeylm last edited by A Former User

                                        @jeylm Good to hear ya got the right driver..

                                        one other thing about that driver..

                                        Once updated with that driver multiple displays don't work, and the correct screen resolution is not available..

                                        Does it show the correct screen resolution or is it not available..

                                        If it is not available..their is a workaround.. *just say 'n..

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                                          jeylm 1 Reply Last reply
                                        • jeylm
                                          jeylm @Guest last edited by

                                          @nvmjustagirl Hi, disabling hardware acceleration fixed video playback (with cost to cpu utilization of course)

                                          @leocg any idea if some support of GPUs was dropped since 51? nothing mentioned in release notes

                                          Reply Quote 0
                                            leocg A Former User 2 Replies Last reply
                                          • leocg
                                            leocg Moderator Volunteer @jeylm last edited by leocg

                                            @jeylm No idea, try checking in Chromium site.

                                            Also check if your graphic card drivers are up to date.

                                            Reply Quote 0
                                              1 Reply Last reply
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