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    Video not playing in OPERA

    Opera for Windows
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    • leocg
      leocg Moderator Volunteer @loopy1945 last edited by

      @loopy1945 Please follow https://forums.opera.com/topic/23068/instructions-on-posting-about-problems-in-opera-for-computers

      Reply Quote 0
        loopy1945 jeylm 2 Replies Last reply
      • jeylm
        jeylm @leocg last edited by

        @leocg Hi, same problem here, since 51 nearly all videos are broken
        tried to reset profile to default but same behaviour.
        details:
        Version information
        Version: 51.0.2830.55 - Opera is up to date
        Update stream: Stable
        System: Windows 10 64-bit

        few examples attached, videos or gifs on pages such as facebook, 9gag or vimeo looks broken.
        https://www.facebook.com/severeweatherEU/videos/2191473944409028/
        0_1521362286123_Image 2.png
        https://vimeo.com/255723723
        0_1521362425989_Image 3.png
        https://9gag.com/gag/anM98Wn
        0_1521362517656_Image 5.png

        Reply Quote 0
          leocg 1 Reply Last reply
        • loopy1945
          loopy1945 @leocg last edited by

          @leocg - I went to the link but I don't understand what I'm doing wrong. Bear with me. I'm a senior so not up on all this stuff.

          My operating system is windows which is why I posted it as a problem in Opera for Windows. Perhaps it would be better if I just played videos in Google.

          Sorry for any trouble.

          Reply Quote 0
            leocg 1 Reply Last reply
          • leocg
            leocg Moderator Volunteer @loopy1945 last edited by

            @loopy1945 Did you do all the steps that should be done before posting?

            What version of Windows are you using?

            Where are the links to some example pages where the problem happens?

            Reply Quote 0
              1 Reply Last reply
            • leocg
              leocg Moderator Volunteer @jeylm last edited by

              @jeylm All those videos played fine here. I'm also on Windows 10.

              Reply Quote 0
                jeylm 1 Reply Last reply
              • jeylm
                jeylm @leocg last edited by

                @leocg guess it depends on gpu type somehow. on 2nd pc with very old intel HD 2000 graphics all fine, on pc with radeon 4600 series video is broken like shown, but audio works.. i was trying to adjust nearly everything within opera://flags related to gpu / rendering but no luck..... not sure if support of some features were dropped from 51.

                Reply Quote 0
                  leocg jeylm 2 Replies Last reply
                • leocg
                  leocg Moderator Volunteer @jeylm last edited by

                  @jeylm Try checking opera://gpu to see if there are any error messages at the log and also if hardware acceleration is being used.

                  Reply Quote 0
                    1 Reply Last reply
                  • jeylm
                    jeylm @jeylm last edited by

                    @leocg see opera://gpu diagnostics. https://uloz.to/!xY5w2OLUDfwm/a-oxps
                    just to note, all videos work well in current chrome on same PC

                    Reply Quote 0
                      leocg 1 Reply Last reply
                    • leocg
                      leocg Moderator Volunteer @jeylm last edited by

                      @jeylm Post here the 'Graphics Feature Status' and the 'Log Messages' sections.

                      Reply Quote 0
                        1 Reply Last reply
                      • jeylm
                        jeylm last edited by

                        Graphics Feature Status
                        Canvas: Hardware accelerated
                        CheckerImaging: Disabled
                        Flash: Hardware accelerated
                        Flash Stage3D: Hardware accelerated
                        Flash Stage3D Baseline profile: Hardware accelerated
                        Compositing: Hardware accelerated
                        Multiple Raster Threads: Force enabled
                        Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                        Rasterization: Software only, hardware acceleration unavailable
                        Video Decode: Hardware accelerated
                        WebGL: Hardware accelerated
                        WebGL2: Hardware accelerated

                        Log Messages
                        [13688:4052:0318/203842.431:ERROR:gpu_command_buffer_stub.cc(709)] : ContextResult::kFatalFailure: Failed to create surface.
                        GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

                        Reply Quote 0
                          leocg 2 Replies Last reply
                        • leocg
                          leocg Moderator Volunteer @jeylm last edited by

                          @jeylm The error shown on the log may be related to the problem. Check if you see it on a constant basis.
                          Also check opera://media-internals/ while playing the video.

                          Reply Quote 0
                            1 Reply Last reply
                          • leocg
                            leocg Moderator Volunteer @jeylm last edited by

                            @jeylm There is no need to post opera://media-internals/ here but if you gonna do that please use the proper function on that page to copy the useful information otherwise you will be only flooding the topic.

                            Reply Quote -1
                              1 Reply Last reply
                            • jeylm
                              jeylm last edited by

                              @leocg, well tried that first but the forum says i do not have permissions to upload txt file which is log output of media-internals. Can you please be so kind what you mean by "se the proper function on that page" ?

                              0_1521488000726_2d6547cc-e6af-48ba-86a5-d9f1f1a8d946-image.png

                              Reply Quote 0
                                leocg 1 Reply Last reply
                              • leocg
                                leocg Moderator Volunteer @jeylm last edited by

                                @jeylm I was talking about the opera: //media-internals page. Use the option to copy to clipboard and paste that into here.

                                Reply Quote 0
                                  jeylm 1 Reply Last reply
                                • jeylm
                                  jeylm @leocg last edited by jeylm

                                  @leocg
                                  yup, thats all the data you deleted yesterday 🙂
                                  0_1521491375376_65806f8a-746a-40d3-b31c-2adf2a3a3c18-image.png

                                  if you mean from particular player here is example

                                  render_id: 14
                                  player_id: 1
                                  origin_url: https://www.facebook.com/
                                  frame_url: https://www.facebook.com/?sk=h_chr
                                  frame_title: Facebook
                                  url: https://video.fksc1-1.fna.fbcdn.net/v/t42.1790-2/29113745_1585668801552379_6165669829672960000_n.mp4?_nc_cat=0&efg=eyJybHIiOjMwMCwicmxhIjo1MTIsInZlbmNvZGVfdGFnIjoic3ZlX3NkIn0%3D&rl=300&vabr=149&oh=d8ed5571dee6138ad5d5d8efbb0d3ae6&oe=5AB04565
                                  total_bytes: 833251
                                  streaming: false
                                  single_origin: true
                                  passed_cors_access_check: false
                                  range_header_supported: true
                                  pipeline_state: kSuspended
                                  info: Effective playback rate changed from 0 to 1
                                  audio_channel_layout: STEREO
                                  audio_codec_name: aac
                                  audio_sample_format: Float 32-bit planar
                                  audio_samples_per_second: 24000
                                  bitrate: 149011
                                  coded_height: 224
                                  coded_width: 400
                                  demuxer: MFDemuxer
                                  found_audio_stream: true
                                  found_video_stream: true
                                  height: 225
                                  max_duration: 44.735
                                  start_time: 0
                                  video_codec_name: h264
                                  video_format: PIXEL_FORMAT_YV12
                                  video_is_encrypted: false
                                  video_profile_name: h264 baseline
                                  width: 400
                                  audio_dds: false
                                  platform_pipeline_status_list: 9
                                  audio_decoder: WMFAudioDecoder
                                  video_dds: false
                                  video_decoder: GpuVideoDecoder
                                  audio_buffering_state: BUFFERING_HAVE_ENOUGH
                                  video_buffering_state: BUFFERING_HAVE_ENOUGH
                                  pipeline_buffering_state: BUFFERING_HAVE_ENOUGH
                                  event: PAUSE
                                  duration: 44.735

                                  Reply Quote 0
                                    leocg 1 Reply Last reply
                                  • burnout426
                                    burnout426 Volunteer last edited by burnout426

                                    In settings, check "show advanced settings", search for "hardware" and disable hardware acceleration.

                                    Reply Quote -1
                                      1 Reply Last reply
                                    • leocg
                                      leocg Moderator Volunteer @jeylm last edited by

                                      @jeylm Of course you should post only the data related to the problematic video.

                                      Reply Quote -1
                                        1 Reply Last reply
                                      • A Former User
                                        A Former User @loopy1945 last edited by A Former User

                                        @jeylm jeylm is that Radeon 4600 card for a 32 bit or 64 bit win 10 ? !..

                                        if so - The last operating system supported using the AMD drivers was Microsoft Windows 8 with the AMD Catalyst 13.1 driver package.. - Driver Supported for AMD Radeon HD 4000, HD 3000, HD 2000 and older Series..

                                        the good news is - Win 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001

                                        bad news is - ATI Radeon HD Series 4600 latest driver is broken on Windows 10 at least as far back to November 28, 2017.. Not unless they fixed it lately..

                                        Reply Quote 0
                                          jeylm 1 Reply Last reply
                                        • jeylm
                                          jeylm @Guest last edited by

                                          @nvmjustagirl its 64bit, exactly with the same driver (WU provided ) which you mention. anyway, the videos are broken just since update to opera 51. in MS edge and firefox 59 i have no issues.

                                          Reply Quote 0
                                            A Former User 2 Replies Last reply
                                          • A Former User
                                            A Former User @jeylm last edited by A Former User

                                            @jeylm Good to hear ya got the right driver..

                                            one other thing about that driver..

                                            Once updated with that driver multiple displays don't work, and the correct screen resolution is not available..

                                            Does it show the correct screen resolution or is it not available..

                                            If it is not available..their is a workaround.. *just say 'n..

                                            Reply Quote 0
                                              jeylm 1 Reply Last reply
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