Video not playing in OPERA

[leocg]

leocg Moderator Volunteer @loopy1945 last edited by

@loopy1945 Did you do all the steps that should be done before posting?

What version of Windows are you using?

Where are the links to some example pages where the problem happens?

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm All those videos played fine here. I'm also on Windows 10.

[jeylm]

jeylm @leocg last edited by

@leocg guess it depends on gpu type somehow. on 2nd pc with very old intel HD 2000 graphics all fine, on pc with radeon 4600 series video is broken like shown, but audio works.. i was trying to adjust nearly everything within opera://flags related to gpu / rendering but no luck..... not sure if support of some features were dropped from 51.

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm Try checking opera://gpu to see if there are any error messages at the log and also if hardware acceleration is being used.

[jeylm]

jeylm @jeylm last edited by

@leocg see opera://gpu diagnostics. https://uloz.to/!xY5w2OLUDfwm/a-oxps
just to note, all videos work well in current chrome on same PC

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm Post here the 'Graphics Feature Status' and the 'Log Messages' sections.

[jeylm]

jeylm last edited by

Graphics Feature Status
Canvas: Hardware accelerated
CheckerImaging: Disabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Force enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only, hardware acceleration unavailable
Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Log Messages
[13688:4052:0318/203842.431:ERROR:gpu_command_buffer_stub.cc(709)] : ContextResult::kFatalFailure: Failed to create surface.
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm The error shown on the log may be related to the problem. Check if you see it on a constant basis.
Also check opera://media-internals/ while playing the video.

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm There is no need to post opera://media-internals/ here but if you gonna do that please use the proper function on that page to copy the useful information otherwise you will be only flooding the topic.

[jeylm]

jeylm last edited by

@leocg, well tried that first but the forum says i do not have permissions to upload txt file which is log output of media-internals. Can you please be so kind what you mean by "se the proper function on that page" ?

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm I was talking about the opera: //media-internals page. Use the option to copy to clipboard and paste that into here.

[jeylm]

jeylm @leocg last edited by jeylm

@leocg
yup, thats all the data you deleted yesterday

if you mean from particular player here is example

render_id: 14
player_id: 1
origin_url: https://www.facebook.com/
frame_url: https://www.facebook.com/?sk=h_chr
frame_title: Facebook
url: https://video.fksc1-1.fna.fbcdn.net/v/t42.1790-2/29113745_1585668801552379_6165669829672960000_n.mp4?_nc_cat=0&efg=eyJybHIiOjMwMCwicmxhIjo1MTIsInZlbmNvZGVfdGFnIjoic3ZlX3NkIn0%3D&rl=300&vabr=149&oh=d8ed5571dee6138ad5d5d8efbb0d3ae6&oe=5AB04565
total_bytes: 833251
streaming: false
single_origin: true
passed_cors_access_check: false
range_header_supported: true
pipeline_state: kSuspended
info: Effective playback rate changed from 0 to 1
audio_channel_layout: STEREO
audio_codec_name: aac
audio_sample_format: Float 32-bit planar
audio_samples_per_second: 24000
bitrate: 149011
coded_height: 224
coded_width: 400
demuxer: MFDemuxer
found_audio_stream: true
found_video_stream: true
height: 225
max_duration: 44.735
start_time: 0
video_codec_name: h264
video_format: PIXEL_FORMAT_YV12
video_is_encrypted: false
video_profile_name: h264 baseline
width: 400
audio_dds: false
platform_pipeline_status_list: 9
audio_decoder: WMFAudioDecoder
video_dds: false
video_decoder: GpuVideoDecoder
audio_buffering_state: BUFFERING_HAVE_ENOUGH
video_buffering_state: BUFFERING_HAVE_ENOUGH
pipeline_buffering_state: BUFFERING_HAVE_ENOUGH
event: PAUSE
duration: 44.735

[burnout426]

burnout426 Volunteer last edited by burnout426

In settings, check "show advanced settings", search for "hardware" and disable hardware acceleration.

[leocg]

leocg Moderator Volunteer @jeylm last edited by

@jeylm Of course you should post only the data related to the problematic video.

[A Former User]

A Former User @loopy1945 last edited by A Former User

@jeylm jeylm is that Radeon 4600 card for a 32 bit or 64 bit win 10 ? !..

if so - The last operating system supported using the AMD drivers was Microsoft Windows 8 with the AMD Catalyst 13.1 driver package.. - Driver Supported for AMD Radeon HD 4000, HD 3000, HD 2000 and older Series..

the good news is - Win 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001

bad news is - ATI Radeon HD Series 4600 latest driver is broken on Windows 10 at least as far back to November 28, 2017.. Not unless they fixed it lately..

[jeylm]

jeylm @Guest last edited by

@nvmjustagirl its 64bit, exactly with the same driver (WU provided ) which you mention. anyway, the videos are broken just since update to opera 51. in MS edge and firefox 59 i have no issues.

[A Former User]

A Former User @jeylm last edited by A Former User

@jeylm Good to hear ya got the right driver..

one other thing about that driver..

Once updated with that driver multiple displays don't work, and the correct screen resolution is not available..

Does it show the correct screen resolution or is it not available..

If it is not available..their is a workaround.. *just say 'n..

[jeylm]

jeylm @Guest last edited by

@nvmjustagirl Hi, disabling hardware acceleration fixed video playback (with cost to cpu utilization of course)

@leocg any idea if some support of GPUs was dropped since 51? nothing mentioned in release notes

[leocg]

leocg Moderator Volunteer @jeylm last edited by leocg

@jeylm No idea, try checking in Chromium site.

Also check if your graphic card drivers are up to date.

[burnout426]

burnout426 Volunteer last edited by

Just for testing, you can try a few things.

• Re-enable Hardware acceleration.

• Enable opera://flags/#ignore-gpu-blacklist

• Modify Opera's shortcut to pass --disable-gpu-sandbox to launcher.exe.

https://chromium.googlesource.com/chromium/src/gpu/+/master/config/software_rendering_list.json#657 gave me the idea for the 3rd one. If it does work though, it's probably not safe to really browse the web, so it's not really a solution.