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    Video not playing in OPERA

    Opera for Windows
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    • jeylm
      jeylm @leocg last edited by

      @leocg Hi, same problem here, since 51 nearly all videos are broken
      tried to reset profile to default but same behaviour.
      details:
      Version information
      Version: 51.0.2830.55 - Opera is up to date
      Update stream: Stable
      System: Windows 10 64-bit

      few examples attached, videos or gifs on pages such as facebook, 9gag or vimeo looks broken.
      https://www.facebook.com/severeweatherEU/videos/2191473944409028/
      0_1521362286123_Image 2.png
      https://vimeo.com/255723723
      0_1521362425989_Image 3.png
      https://9gag.com/gag/anM98Wn
      0_1521362517656_Image 5.png

      Reply Quote 0
        leocg 1 Reply Last reply
      • loopy1945
        loopy1945 @leocg last edited by

        @leocg - I went to the link but I don't understand what I'm doing wrong. Bear with me. I'm a senior so not up on all this stuff.

        My operating system is windows which is why I posted it as a problem in Opera for Windows. Perhaps it would be better if I just played videos in Google.

        Sorry for any trouble.

        Reply Quote 0
          leocg 1 Reply Last reply
        • leocg
          leocg Moderator Volunteer @loopy1945 last edited by

          @loopy1945 Did you do all the steps that should be done before posting?

          What version of Windows are you using?

          Where are the links to some example pages where the problem happens?

          Reply Quote 0
            1 Reply Last reply
          • leocg
            leocg Moderator Volunteer @jeylm last edited by

            @jeylm All those videos played fine here. I'm also on Windows 10.

            Reply Quote 0
              jeylm 1 Reply Last reply
            • jeylm
              jeylm @leocg last edited by

              @leocg guess it depends on gpu type somehow. on 2nd pc with very old intel HD 2000 graphics all fine, on pc with radeon 4600 series video is broken like shown, but audio works.. i was trying to adjust nearly everything within opera://flags related to gpu / rendering but no luck..... not sure if support of some features were dropped from 51.

              Reply Quote 0
                leocg jeylm 2 Replies Last reply
              • leocg
                leocg Moderator Volunteer @jeylm last edited by

                @jeylm Try checking opera://gpu to see if there are any error messages at the log and also if hardware acceleration is being used.

                Reply Quote 0
                  1 Reply Last reply
                • jeylm
                  jeylm @jeylm last edited by

                  @leocg see opera://gpu diagnostics. https://uloz.to/!xY5w2OLUDfwm/a-oxps
                  just to note, all videos work well in current chrome on same PC

                  Reply Quote 0
                    leocg 1 Reply Last reply
                  • leocg
                    leocg Moderator Volunteer @jeylm last edited by

                    @jeylm Post here the 'Graphics Feature Status' and the 'Log Messages' sections.

                    Reply Quote 0
                      1 Reply Last reply
                    • jeylm
                      jeylm last edited by

                      Graphics Feature Status
                      Canvas: Hardware accelerated
                      CheckerImaging: Disabled
                      Flash: Hardware accelerated
                      Flash Stage3D: Hardware accelerated
                      Flash Stage3D Baseline profile: Hardware accelerated
                      Compositing: Hardware accelerated
                      Multiple Raster Threads: Force enabled
                      Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                      Rasterization: Software only, hardware acceleration unavailable
                      Video Decode: Hardware accelerated
                      WebGL: Hardware accelerated
                      WebGL2: Hardware accelerated

                      Log Messages
                      [13688:4052:0318/203842.431:ERROR:gpu_command_buffer_stub.cc(709)] : ContextResult::kFatalFailure: Failed to create surface.
                      GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

                      Reply Quote 0
                        leocg 2 Replies Last reply
                      • leocg
                        leocg Moderator Volunteer @jeylm last edited by

                        @jeylm The error shown on the log may be related to the problem. Check if you see it on a constant basis.
                        Also check opera://media-internals/ while playing the video.

                        Reply Quote 0
                          1 Reply Last reply
                        • leocg
                          leocg Moderator Volunteer @jeylm last edited by

                          @jeylm There is no need to post opera://media-internals/ here but if you gonna do that please use the proper function on that page to copy the useful information otherwise you will be only flooding the topic.

                          Reply Quote -1
                            1 Reply Last reply
                          • jeylm
                            jeylm last edited by

                            @leocg, well tried that first but the forum says i do not have permissions to upload txt file which is log output of media-internals. Can you please be so kind what you mean by "se the proper function on that page" ?

                            0_1521488000726_2d6547cc-e6af-48ba-86a5-d9f1f1a8d946-image.png

                            Reply Quote 0
                              leocg 1 Reply Last reply
                            • leocg
                              leocg Moderator Volunteer @jeylm last edited by

                              @jeylm I was talking about the opera: //media-internals page. Use the option to copy to clipboard and paste that into here.

                              Reply Quote 0
                                jeylm 1 Reply Last reply
                              • jeylm
                                jeylm @leocg last edited by jeylm

                                @leocg
                                yup, thats all the data you deleted yesterday 🙂
                                0_1521491375376_65806f8a-746a-40d3-b31c-2adf2a3a3c18-image.png

                                if you mean from particular player here is example

                                render_id: 14
                                player_id: 1
                                origin_url: https://www.facebook.com/
                                frame_url: https://www.facebook.com/?sk=h_chr
                                frame_title: Facebook
                                url: https://video.fksc1-1.fna.fbcdn.net/v/t42.1790-2/29113745_1585668801552379_6165669829672960000_n.mp4?_nc_cat=0&efg=eyJybHIiOjMwMCwicmxhIjo1MTIsInZlbmNvZGVfdGFnIjoic3ZlX3NkIn0%3D&rl=300&vabr=149&oh=d8ed5571dee6138ad5d5d8efbb0d3ae6&oe=5AB04565
                                total_bytes: 833251
                                streaming: false
                                single_origin: true
                                passed_cors_access_check: false
                                range_header_supported: true
                                pipeline_state: kSuspended
                                info: Effective playback rate changed from 0 to 1
                                audio_channel_layout: STEREO
                                audio_codec_name: aac
                                audio_sample_format: Float 32-bit planar
                                audio_samples_per_second: 24000
                                bitrate: 149011
                                coded_height: 224
                                coded_width: 400
                                demuxer: MFDemuxer
                                found_audio_stream: true
                                found_video_stream: true
                                height: 225
                                max_duration: 44.735
                                start_time: 0
                                video_codec_name: h264
                                video_format: PIXEL_FORMAT_YV12
                                video_is_encrypted: false
                                video_profile_name: h264 baseline
                                width: 400
                                audio_dds: false
                                platform_pipeline_status_list: 9
                                audio_decoder: WMFAudioDecoder
                                video_dds: false
                                video_decoder: GpuVideoDecoder
                                audio_buffering_state: BUFFERING_HAVE_ENOUGH
                                video_buffering_state: BUFFERING_HAVE_ENOUGH
                                pipeline_buffering_state: BUFFERING_HAVE_ENOUGH
                                event: PAUSE
                                duration: 44.735

                                Reply Quote 0
                                  leocg 1 Reply Last reply
                                • burnout426
                                  burnout426 Volunteer last edited by burnout426

                                  In settings, check "show advanced settings", search for "hardware" and disable hardware acceleration.

                                  Reply Quote -1
                                    1 Reply Last reply
                                  • leocg
                                    leocg Moderator Volunteer @jeylm last edited by

                                    @jeylm Of course you should post only the data related to the problematic video.

                                    Reply Quote -1
                                      1 Reply Last reply
                                    • A Former User
                                      A Former User @loopy1945 last edited by A Former User

                                      @jeylm jeylm is that Radeon 4600 card for a 32 bit or 64 bit win 10 ? !..

                                      if so - The last operating system supported using the AMD drivers was Microsoft Windows 8 with the AMD Catalyst 13.1 driver package.. - Driver Supported for AMD Radeon HD 4000, HD 3000, HD 2000 and older Series..

                                      the good news is - Win 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001

                                      bad news is - ATI Radeon HD Series 4600 latest driver is broken on Windows 10 at least as far back to November 28, 2017.. Not unless they fixed it lately..

                                      Reply Quote 0
                                        jeylm 1 Reply Last reply
                                      • jeylm
                                        jeylm @Guest last edited by

                                        @nvmjustagirl its 64bit, exactly with the same driver (WU provided ) which you mention. anyway, the videos are broken just since update to opera 51. in MS edge and firefox 59 i have no issues.

                                        Reply Quote 0
                                          A Former User 2 Replies Last reply
                                        • A Former User
                                          A Former User @jeylm last edited by A Former User

                                          @jeylm Good to hear ya got the right driver..

                                          one other thing about that driver..

                                          Once updated with that driver multiple displays don't work, and the correct screen resolution is not available..

                                          Does it show the correct screen resolution or is it not available..

                                          If it is not available..their is a workaround.. *just say 'n..

                                          Reply Quote 0
                                            jeylm 1 Reply Last reply
                                          • jeylm
                                            jeylm @Guest last edited by

                                            @nvmjustagirl Hi, disabling hardware acceleration fixed video playback (with cost to cpu utilization of course)

                                            @leocg any idea if some support of GPUs was dropped since 51? nothing mentioned in release notes

                                            Reply Quote 0
                                              leocg A Former User 2 Replies Last reply
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