VPN: "Authentication credentials required"?

[apesbrain]

apesbrain last edited by

Ok, works this morning but very slowly and pages are improperly formatted (all text). Looks like many others are reporting similar issues with the VPN support. Opera, if you're listening, the free VPN is the reason many people are downloading your browser. If you offer it, you have to provide enough capacity for it to actually work. I expect a connection through a VPN to be a little slow, but not as bad as this. ATM it's really not usable.

[leharibodana]

leharibodana last edited by

Same here just installed opera. With VPN enabled it just not surf or tooooooo slow. and same error "Authentication credentials required". I feel like Opera Did Gimmick to increase their browser download hits.

[thomassj101]

thomassj101 last edited by

Same here after enable VPN can not open any website even ebay or amazon.

[leocg]

leocg Moderator last edited by

Do you se any anti-virus and/or security suite? If so, does VPN works if you disable those softwares or white-list Opera?

[dterio]

dterio last edited by

Same here. Installed on Mac. Same error message re: Authentication credentials required.

[eremis]

eremis last edited by

Same. Oh well I tried Opera 3 months ago and it needed work, saw an article and figured hey a free vpn I will try it again but it doesnt work on most sites with it on or its slower than dial up.
Oh well maybe next year

[stecnet]

stecnet last edited by

Same problem same message "Authentication credentials required.", VPN was the main reason I just downloaded the browser so I hope this is resolved soon! However this issue aside I really like what I see so far and I think I will still stick around and give up my Chrome browser for a bit to see if I can make a permanent switch to Opera.

[djahongz]

djahongz last edited by

same problem here. I download the newest opera then enabled the vpn and voila message appeared " Authentication credentials required. "

[oldfolio]

oldfolio last edited by

Same problem. Opera 40.0.2308.62 for Linux amd64. Direct connection to the internet (i.e. no proxy). I can connect to Opera sites and to SurfEasy sites, but nothing else.

[andreynep]

andreynep last edited by

Same problem. Windows 7 64.

[pcuser88]

pcuser88 last edited by

Try the following. It works for me.

Inside Internet Protocol Properties of your network connection: DO NOT obtain IP and DNS server addresses automatically. Assign valid IP and DNS server addresses.

If you're using Windows 7, right-click on the network icon in the system tray. Go to Open Network and Sharing Center. Right-click on the connection you're currently using. Go to Properties. Choose IPv4 if you're using it. Start from there.

And, good luck.

[brightdwarf]

brightdwarf last edited by

The reason you are getting "Authentication credentials required" is because you have not selected a country profile and the VPN location is set to Optimal... see fix below.

After downloading the new Opera VPN version do the following:

1. Go to Opera "Menu" at top left of screen and then click "Settings"
2. Select "Privacy & Security"
3. Select the VPN option and select "Enable VPN" tick box
4. Close "Settings menu"
5. Open a new tab and you will see a small blue icon called "VPN" in the address Bar
6. Left click on the blue "VPN" icon
7. It will open a drop down menu showing a blue slider with the Option "VPN ON"
8. At the bottom of the drop down menu it will have a setting: "Virtual Location"
9. Beneath this it will have an option box which is set to "Optimal Location" (this is the default setting)
10. Click the down arrow option to change your location from the default (this is the cause of the problem)
11. Set the option to whichever country suits you best, you do not want it set as "Optimal Location"
12. Open a new tab and type in any address and ... Voilà!
    You do not have to change anything on your local PC or notebook as Opera browser is handling all calls using its own VPN ip address, enjoy surfing anonymously

[kmielczarczyk]

kmielczarczyk Opera last edited by

This is being fixed now and you should expect an update soon.

[pcuser88]

pcuser88 last edited by

The reason you are getting "Authentication credentials required" is because you have not selected a country profile and the VPN location is set to Optimal...

I had tried that. It didn't work for me.

[pcuser88]

pcuser88 last edited by

Opera 40.0 is out and its VPN is working fine even without tweaking (at least, in my systems). So, you people can leave developer and switch to stable, if VPN is your primary reason for using the former

[dterio]

dterio last edited by

Fixed. Working well

[knigthviper]

knigthviper last edited by

I am still having this issue. When VPN is enabled I am unable to to connect to any website.

Version: 40.0.2308.62 - Opera is up to date
Update stream: Stable
System: Windows 10 64-bit (WoW64)

[srinivasinida1978]

srinivasinida1978 last edited by

I am still having issue. When VPN is enabled i am unable to connect to any sites and getting : Authentication credentials required.error.

Version: 40.0.2308.62 System: Mac OS X 10.12.0 64-bit

[emniss]

emniss last edited by

I've got the same problem with Opera dev 41.0.2349.0 on W7Pro. VPN worked fine for a long time, but now I cleared my browsing data...

opera://settings/clearBrowserData

...with "Third party services data" checked. Directly after this the error message "Authentication credentials required." is displayed every time I try to open a website with VPN turned on.

I am pretty sure clearing "Third party services data" caused the error message "Authentication credentials required.", because I cleared my browsing data several times a day before with "Third party services data" UNchecked without having this problem.

Hope this helps to fix the bug. For the moment I am not able to use VPN anymore with my Opera dev installation

[nfbelo]

nfbelo last edited by

Same problem here with the Authentication credentials ... I just figured out that I'm unable to reach surfeasy web site via Opera!!! I think the problem stars here!!! Does anyone have the same problem?? (https://support.surfeasy.com/hc/en-us)