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    VPN: "Authentication credentials required"?

    Opera for Windows
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    • oldfolio
      oldfolio last edited by

      Same problem. Opera 40.0.2308.62 for Linux amd64. Direct connection to the internet (i.e. no proxy). I can connect to Opera sites and to SurfEasy sites, but nothing else.

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      • andreynep
        andreynep last edited by

        Same problem. Windows 7 64.

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        • pcuser88
          pcuser88 last edited by

          Try the following. It works for me.

          Inside Internet Protocol Properties of your network connection: DO NOT obtain IP and DNS server addresses automatically. Assign valid IP and DNS server addresses.

          If you're using Windows 7, right-click on the network icon in the system tray. Go to Open Network and Sharing Center. Right-click on the connection you're currently using. Go to Properties. Choose IPv4 if you're using it. Start from there.

          And, good luck. 🙂

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          • brightdwarf
            brightdwarf last edited by

            The reason you are getting "Authentication credentials required" is because you have not selected a country profile and the VPN location is set to Optimal... see fix below.

            After downloading the new Opera VPN version do the following:

            1. Go to Opera "Menu" at top left of screen and then click "Settings"
            2. Select "Privacy & Security"
            3. Select the VPN option and select "Enable VPN" tick box
            4. Close "Settings menu"
            5. Open a new tab and you will see a small blue icon called "VPN" in the address Bar
            6. Left click on the blue "VPN" icon
            7. It will open a drop down menu showing a blue slider with the Option "VPN ON"
            8. At the bottom of the drop down menu it will have a setting: "Virtual Location"
            9. Beneath this it will have an option box which is set to "Optimal Location" (this is the default setting)
            10. Click the down arrow option to change your location from the default (this is the cause of the problem)
            11. Set the option to whichever country suits you best, you do not want it set as "Optimal Location"
            12. Open a new tab and type in any address and ... Voilà!
              You do not have to change anything on your local PC or notebook as Opera browser is handling all calls using its own VPN ip address, enjoy surfing anonymously 👽
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            • kmielczarczyk
              kmielczarczyk Opera last edited by

              This is being fixed now and you should expect an update soon.

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              • pcuser88
                pcuser88 last edited by

                The reason you are getting "Authentication credentials required" is because you have not selected a country profile and the VPN location is set to Optimal...

                I had tried that. It didn't work for me.

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                • pcuser88
                  pcuser88 last edited by

                  Opera 40.0 is out and its VPN is working fine even without tweaking (at least, in my systems). So, you people can leave developer and switch to stable, if VPN is your primary reason for using the former

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                  • dterio
                    dterio last edited by

                    Fixed. Working well

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                    • knigthviper
                      knigthviper last edited by

                      I am still having this issue. When VPN is enabled I am unable to to connect to any website.

                      Version: 40.0.2308.62 - Opera is up to date
                      Update stream: Stable
                      System: Windows 10 64-bit (WoW64)

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                      • srinivasinida1978
                        srinivasinida1978 last edited by

                        I am still having issue. When VPN is enabled i am unable to connect to any sites and getting : Authentication credentials required.error.

                        Version: 40.0.2308.62 System: Mac OS X 10.12.0 64-bit

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                        • emniss
                          emniss last edited by

                          I've got the same problem with Opera dev 41.0.2349.0 on W7Pro. VPN worked fine for a long time, but now I cleared my browsing data...

                          opera://settings/clearBrowserData

                          ...with "Third party services data" checked. Directly after this the error message "Authentication credentials required." is displayed every time I try to open a website with VPN turned on.

                          I am pretty sure clearing "Third party services data" caused the error message "Authentication credentials required.", because I cleared my browsing data several times a day before with "Third party services data" UNchecked without having this problem.

                          Hope this helps to fix the bug. For the moment I am not able to use VPN anymore with my Opera dev installation 😞

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                          • nfbelo
                            nfbelo last edited by

                            Same problem here with the Authentication credentials ... I just figured out that I'm unable to reach surfeasy web site via Opera!!! I think the problem stars here!!! Does anyone have the same problem?? (https://support.surfeasy.com/hc/en-us)

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                            • emniss
                              emniss last edited by

                              The problem seems to be fixed out of nowhere. VPN in Opera dev works again for me without any update or restart since a few minutes?!

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                              • kmielczarczyk
                                kmielczarczyk Opera last edited by

                                Hi Guys, the problem should be solved now. Could you restart Opera and check again. Please report if there are still issues with VPN.

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                                • vlkisef
                                  vlkisef last edited by

                                  i have no problem,but please add UK server,thanks

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                                  • emniss
                                    emniss last edited by

                                    kmielczarczyk wrote:

                                    Hi Guys, the problem should be solved now. Could you restart Opera and check again. Please report if there are still issues with VPN.

                                    At the moment VPN works like a charm but a few hours ago it turned several times from blue to orange and back within a second.

                                    PS: I'd like to see Austria (not to be confused with Australia) and Switzerland as virtual locations.

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                                    • nfbelo
                                      nfbelo last edited by

                                      Hi kmielczarczyk,
                                      For me the issue remains the same 😞

                                      • VPN turned OFF --> can't reach https://support.surfeasy.com/hc/en-us web site
                                      • VPN turned ON ---> can't reach any site!!
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                                      • emniss
                                        emniss last edited by

                                        I often get this error since the "Authentication credentials required." problem:

                                        http://i.imgur.com/qDhy9D5.png

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                                        • emniss
                                          emniss last edited by

                                          In addition to my post above this slightly different error message is shown too since the "Authentication credentials required." problem:

                                          http://i.imgur.com/WCg4xYm.png

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                                          • nfbelo
                                            nfbelo last edited by

                                            Hi there,
                                            Any news regarding the fix of the VPN issue?
                                            It's a bit strange that with the VPN turned ON, I just can access a few sites that a normaly use.

                                            For instance I'm not able to load my home page: https://start.duckduckgo.com
                                            But I can load this one: http://www.sapo.pt

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