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    Cannot stay signed into Opera

    Opera for Windows
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    • Deleted User
      Deleted User last edited by

      I registered yesterday for an account and verified my registration. And I want to sync my data between a couple computers. However, Opera will not keep me signed in or allow me to access the configuration for sync. I get this message after a while on the settings page...

      "An error occurred while attempting to sign in"

      This happens after I am told that I have signed in successfully. During the brief period that I am supposedly signed in the Advanced Configuration button is grayed out and I cannot do anything with it. Then it kicks me out as it did just now and asks me to sign in again. Any help out there ? Thanks !

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      • sgunhouse
        sgunhouse Moderator Volunteer last edited by

        Opera 34 (aka Stable) or another version?

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        • Deleted User
          Deleted User last edited by

          This is in the latest released version 34. It is still happening this morning. I sign in and it shows green in the upper right of the browser, but it soon changes to the red x. It is frustrating as I would like to sync Opera up with my laptop. I did try another e mail address also.

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          • Deleted User
            Deleted User last edited by

            I can stay signed in on average between 25 and 30 seconds and then it kicks me off. When I click on the icon to log back in, it tells me that something went wrong and synchronization stopped because of an error and to please sign back in.

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            • leocg
              leocg Moderator Volunteer last edited by

              Does opera://sync-internals/ shows any error message? Take a special look under "Credentials" and "Local State".

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              • Deleted User
                Deleted User last edited by

                Credentials
                Requested Token Wednesday, December 30, 2015 at 5:37:17 PM
                Received Token n/a
                Token Request Status Not authorized. Opera access token is not expired yet
                Next Token Request not scheduled
                Token n/a

                Local State
                Server Connection auth error since Wednesday, December 30, 2015 at 5:37:17 PM
                Last Synced Never
                Sync First-Time Setup Complete false
                Sync Backend Initialization Not started
                Syncing false

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                • leocg
                  leocg Moderator Volunteer last edited by

                  It seems that the server is not accepting your login.

                  Go to https://sync.opera.com/web/ and click on "reset sync data". See if it helps.

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                  • Deleted User
                    Deleted User last edited by

                    Done. And it stayed on longer, but just went red again.

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                    • Deleted User
                      Deleted User last edited by

                      Repeated the process, cleared my cache and it stayed logged on almost two minutes.

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                      • leocg
                        leocg Moderator Volunteer last edited by

                        Go to the command prompt on Windows and use the command tracert sync.opera.com. Then post here the first line, the one that says "tracing route to..." without the ip part.

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                        • Deleted User
                          Deleted User last edited by

                          Tracing route to us.sync.opera.com

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                          • leocg
                            leocg Moderator Volunteer last edited by

                            Tracing route to us.sync.opera.com

                            Same as here and it's working fine so probably not a server issue.

                            Could you do a standalone install of Opera and check if you are able to connect from there?

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                            • Deleted User
                              Deleted User last edited by

                              I shall do that this morning here on my laptop and see what happens. Really happy with the way I have Opera set up and configured here on my new desktop. Stay tuned and thanks for the help up to this point.

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                              • Deleted User
                                Deleted User last edited by

                                Guess what. Stupid me seems to have found the problem. Because my bank site (Chase) and Time Warner account site tell me that I am using an outdated browser, I had installed a User-Agent Switcher extension and had it set to "Chrome". Now that it is turned off I can stay connected. Sometimes it takes me a little while and a night of sleep to see something that I had overlooked.

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                                • carlin-scott
                                  carlin-scott last edited by

                                  I am also experiencing the issue described by the OP and also had a user agent switcher installed. I have disabled it and will check back with the results in a couple weeks. Here's a link to the extension:
                                  https://addons.opera.com/en/extensions/details/user-agent-switcher/

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                                  • leocg
                                    leocg Moderator Volunteer last edited by

                                    This topic is too old.

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