Can't login on Xfinity

[mobiletony2]

mobiletony2 last edited by leocg

I have login been trying to solve login issues with Xfinity.com for several days. When I enter my user name, email or phone number, I immediately receive an access denied error message. I can successfully login on Chrome and Microsoft Edge. Any help will be appreciated.

[sgunhouse]

sgunhouse Moderator Volunteer @mobiletony2 last edited by sgunhouse

@mobiletony2 If uou are using the VPN, turn it off. They may be looking at the IP address and saying "We don't have any users there".

[leocg]

leocg Moderator Volunteer @mobiletony2 last edited by

@mobiletony2 Opera One or Opera GX?

[leocg]

leocg Moderator Volunteer @mobiletony2 last edited by

@mobiletony2 Any difference if you use a private window?

[georgehenry667]

georgehenry667 Banned @mobiletony2 last edited by

@mobiletony2

It sounds like the issue is browser-specific. Here are some steps to resolve it:

Clear Cache and Cookies: Go to your browser settings, clear the cache and cookies, and try logging in again.

Disable Extensions: Temporarily disable any browser extensions, especially ad blockers or VPNs, that might interfere with the login process.

Check Browser Settings: Ensure JavaScript is enabled and that cookies are not being blocked.
Try Incognito Mode: Open the browser in incognito/private mode and attempt the login.

Update Your Browser: Make sure your browser is up to date with the latest version.

Switch Browsers: Since you can log in using Chrome and Edge, consider continuing with one of them until the issue is resolved.

If none of these steps work, contacting Xfinity support might provide additional insight.

[mobiletony2]

mobiletony2 @sgunhouse last edited by

@sgunhouse Thanks but I'm not using VPN.

[mobiletony2]

mobiletony2 last edited by

@leocg Not sure. Using Opera Windows desktop.

[mobiletony2]

mobiletony2 @georgehenry667 last edited by

@georgehenry667 Thanks for the suggestions. Tried all of the steps. Xfinity is supposedly working on it. Will use alternate browser in the meantime but I prefer Opera.

[leocg]

leocg Moderator Volunteer @mobiletony2 last edited by

@mobiletony2 You don't know which Opera you use? Check in opera://about.

[mobiletony2]

mobiletony2 @leocg last edited by

@leocg Thanks for the suggestion but no difference Stable release: 115.0.5322.68 / 27 November 2024; 0 days ago

[leocg]

leocg Moderator Volunteer @mobiletony2 last edited by

@mobiletony2 The site supports Opera? It may be that the login page is blocking Opera.

[mobiletony2]

mobiletony2 @leocg last edited by

@leocg Good point. Thanks!

[ZedAlmighty]

ZedAlmighty last edited by

@mobiletony2 I have been fighting this issue on and off for the last month or so and I tried turning on the VPN today and it allowed me to sign in. It won't hurt anything to try and hopefully this helps you.

[mobiletony2]

mobiletony2 @ZedAlmighty last edited by

@ZedAlmighty Thanks. Makes no logical sense but it does work.

[ZedAlmighty]

ZedAlmighty @mobiletony2 last edited by

@mobiletony2 Not a problem, I also found that you can turn it off right after signing in if you don't want it to be on. I haven't signed back out yet to see if its permanently fixed though.

[mobiletony2]

mobiletony2 last edited by

@ZedAlmighty I just turned off VPN and was able to login. I just closed Opera and reopened and was able to login to Xfinity.