• Login
    • Search
    • Categories
    • Recent
    • Tags
    • Users
    • Groups
    • Rules
    • Help

    Do more on the web, with a fast and secure browser!

    Download Opera browser with:

    • built-in ad blocker
    • battery saver
    • free VPN
    Download Opera

    Access Denied Web Page

    Opera for Windows
    2
    16
    3625
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • bbildman
      bbildman last edited by leocg

      Using Opera 95, Windows 7

      Hi, I have always been able to access (until today) my login to

      https://member.aetna.com

      I get this::

      "Access denied
      Error 15
      www.aetna.com
      2023-09-12 01:07:40 UTC
      What happened?
      This request was blocked by our security service
      Your IP: 136.56.8.46
      Proxy IP: 45.223.17.220 (ID 10210-100)
      Incident ID: 210000840213485238-261219777812501768"

      I can login using Chrome, but not Edge

      Any help appreciated, I am not using a proxy, if I am inadvertently, how to I stop this??

      Thanks for any help

      Reply Quote 1
        leocg 1 Reply Last reply
      • leocg
        leocg Moderator Volunteer @bbildman last edited by

        @bbildman What the site says about it?

        Reply Quote 0
          bbildman 1 Reply Last reply
        • bbildman
          bbildman @leocg last edited by bbildman

          @leocg Thanks for the reply, this just happened tonight, and I have sent them a message, will see what they say. For all I know it may be cleared up in a day or so, if others are having this trouble.

          What interests me, Leo, if why they have a proxy IP listed. I looked up that IP, this is what I get::

          "IP data
          IP address 45.223.17.220
          Type IPv4
          Address space Public
          Reverse DNS hostname N/A
          Organization Incapsula Inc"

          Turns out Incapsula is a security cloud service, probably used by Aetna

          Reply Quote 0
            leocg 1 Reply Last reply
          • leocg
            leocg Moderator Volunteer @bbildman last edited by

            @bbildman Probably is just one of their internal proxies.

            Reply Quote 0
              bbildman 1 Reply Last reply
            • bbildman
              bbildman @leocg last edited by

              @leocg So, in your opinion, this is an Aetna server problem, not Opera?

              Reply Quote 0
                leocg 1 Reply Last reply
              • leocg
                leocg Moderator Volunteer @bbildman last edited by

                @bbildman It seems to be a very common issue. If you search for access denied error 15, you will find several pages about it.

                Reply Quote 0
                  bbildman 1 Reply Last reply
                • bbildman
                  bbildman @leocg last edited by

                  @leocg So, how were these issues resolved...by contacting the offending company's servers, or by doing something locally from within Windows or Opera?

                  What is it that the distant server is seeing on my end that made it decide to deny me access, if you might take a guess?

                  Reply Quote 0
                    leocg 1 Reply Last reply
                  • leocg
                    leocg Moderator Volunteer @bbildman last edited by

                    @bbildman They mention various possible solutions like checking date and time, disable firewall/antivirus, changing system settings, etc

                    https://answers.microsoft.com/en-us/microsoftedge/forum/all/how-do-you-troubleshoot-error-15-when-trying-to/15eff414-3f24-4c4e-a5ed-a73dbc9c919b

                    https://support.mozilla.org/en-US/questions/1400980 (That one mentions the same site)

                    Reply Quote 0
                      bbildman 1 Reply Last reply
                    • bbildman
                      bbildman @leocg last edited by

                      @leocg Thank you so much for responding, Leo.

                      Couple more observations/questions:: My wife's laptop with Opera and Chrome installed both do the same thing. Opera's Aetna try to open the login page gives the same Access Denied response; Chrome allows the signin to go forward. In the light of this, if this is a Windows issue, why then does Chrome work and Opera not?? I think that if this is a setting within the Windows 7 framework, Chrome would also be prevented from accessing the login Aetna page.

                      Thoughts??

                      Reply Quote 0
                        leocg 1 Reply Last reply
                      • leocg
                        leocg Moderator Volunteer @bbildman last edited by

                        @bbildman Don't know, I think it would be more of the page blocking the access.

                        Reply Quote 0
                          bbildman 1 Reply Last reply
                        • bbildman
                          bbildman @leocg last edited by leocg

                          @leocg Leo, if I change the User Agent to Chrome, it loads perfectly. So, who knows.

                          I Do know that even Way before Opera developers told us that Opera would not be updated past O95, I had this issue with other web pages.

                          Reply Quote 0
                            leocg 1 Reply Last reply
                          • leocg
                            leocg Moderator Volunteer @bbildman last edited by

                            @bbildman Then the site is blocking Opera.

                            Reply Quote 0
                              bbildman 2 Replies Last reply
                            • bbildman
                              bbildman @leocg last edited by bbildman

                              @leocg Obviously then, it is blocking Edge also. But the latest version of Chrome I can use with my Win 7 is the 109 Version, same as Opera.

                              And I DID get a reply from Aetna that informed my to get in touch with their E-Tech team...that's a start.

                              In the meantime, I will see about an extension that will change my user agent, I did it within Opera, using developer tools, but after I opened the tools menu on the right half of the screen and changed the agent, I can't figure out how to make it permanent after closing the developer tool menu, maybe you can help me with that??

                              O well.

                              Reply Quote 0
                                1 Reply Last reply
                              • bbildman
                                bbildman @leocg last edited by bbildman

                                @leocg said in Access Denied Web Page:

                                @bbildman Then the site is blocking Opera.

                                Leo, if you can do me a favor::

                                Please try to access this page (using Opera and Windows 10 or above - you MAY need to validate "I am not a robot" but it will then take you to this::

                                https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-xU5km2Pz5%2F9A%2F2FCwUlXE48HlDkyH9ruz3da8Iqw6pwcy09mgHFN5RmlkMNqguY5&TARGET=-SM-HTTPS%3A%2F%2Fmember.aetna.com%2FMbrLanding%2FRoutingServlet%3FcreateSession%3Dtrue&WT.svl=Login_nav

                                Normally you should get this (I am using Opera 95 with Chrome User Agent String and Windows 7)::

                                Aetna Secure Login.jpg

                                I get this though (using Opera 95 and Windows 7)::

                                aetna-Security Issue.jpg

                                I'm trying to ascertain if this is an Opera 95 problem USING Windows 7 - or if the issue disappears using Windows 10 and above USING Opera.

                                Reply Quote 0
                                  leocg 1 Reply Last reply
                                • leocg
                                  leocg Moderator Volunteer @bbildman last edited by

                                  @bbildman I opened the link in Opera Developer 103 and Opera 102 running on Windows 11 and go the login page.

                                  Reply Quote 0
                                    bbildman 1 Reply Last reply
                                  • bbildman
                                    bbildman @leocg last edited by

                                    @leocg Ok, thanks, looks like it's an issue with Opera 95 and Windows 7

                                    Reply Quote 0
                                      1 Reply Last reply
                                    • Locked by  leocg leocg 
                                    • First post
                                      Last post

                                    Computer browsers

                                    • Opera for Windows
                                    • Opera for Mac
                                    • Opera for Linux
                                    • Opera beta version
                                    • Opera USB

                                    Mobile browsers

                                    • Opera for Android
                                    • Opera Mini
                                    • Opera Touch
                                    • Opera for basic phones

                                    • Add-ons
                                    • Opera account
                                    • Wallpapers
                                    • Opera Ads

                                    • Help & support
                                    • Opera blogs
                                    • Opera forums
                                    • Dev.Opera

                                    • Security
                                    • Privacy
                                    • Cookies Policy
                                    • EULA
                                    • Terms of Service

                                    • About Opera
                                    • Press info
                                    • Jobs
                                    • Investors
                                    • Become a partner
                                    • Contact us

                                    Follow Opera

                                    • Opera - Facebook
                                    • Opera - Twitter
                                    • Opera - YouTube
                                    • Opera - LinkedIn
                                    • Opera - Instagram

                                    © Opera Software 1995-