Access Denied Web Page

[bbildman]

bbildman last edited by leocg

Using Opera 95, Windows 7

Hi, I have always been able to access (until today) my login to

https://member.aetna.com

I get this::

"Access denied
Error 15
www.aetna.com
2023-09-12 01:07:40 UTC
What happened?
This request was blocked by our security service
Your IP: 136.56.8.46
Proxy IP: 45.223.17.220 (ID 10210-100)
Incident ID: 210000840213485238-261219777812501768"

I can login using Chrome, but not Edge

Any help appreciated, I am not using a proxy, if I am inadvertently, how to I stop this??

Thanks for any help

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman What the site says about it?

[bbildman]

bbildman @leocg last edited by bbildman

@leocg Thanks for the reply, this just happened tonight, and I have sent them a message, will see what they say. For all I know it may be cleared up in a day or so, if others are having this trouble.

What interests me, Leo, if why they have a proxy IP listed. I looked up that IP, this is what I get::

"IP data
IP address 45.223.17.220
Type IPv4
Address space Public
Reverse DNS hostname N/A
Organization Incapsula Inc"

Turns out Incapsula is a security cloud service, probably used by Aetna

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman Probably is just one of their internal proxies.

[bbildman]

bbildman @leocg last edited by

@leocg So, in your opinion, this is an Aetna server problem, not Opera?

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman It seems to be a very common issue. If you search for access denied error 15, you will find several pages about it.

[bbildman]

bbildman @leocg last edited by

@leocg So, how were these issues resolved...by contacting the offending company's servers, or by doing something locally from within Windows or Opera?

What is it that the distant server is seeing on my end that made it decide to deny me access, if you might take a guess?

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman They mention various possible solutions like checking date and time, disable firewall/antivirus, changing system settings, etc

https://answers.microsoft.com/en-us/microsoftedge/forum/all/how-do-you-troubleshoot-error-15-when-trying-to/15eff414-3f24-4c4e-a5ed-a73dbc9c919b

https://support.mozilla.org/en-US/questions/1400980 (That one mentions the same site)

[bbildman]

bbildman @leocg last edited by

@leocg Thank you so much for responding, Leo.

Couple more observations/questions:: My wife's laptop with Opera and Chrome installed both do the same thing. Opera's Aetna try to open the login page gives the same Access Denied response; Chrome allows the signin to go forward. In the light of this, if this is a Windows issue, why then does Chrome work and Opera not?? I think that if this is a setting within the Windows 7 framework, Chrome would also be prevented from accessing the login Aetna page.

Thoughts??

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman Don't know, I think it would be more of the page blocking the access.

[bbildman]

bbildman @leocg last edited by leocg

@leocg Leo, if I change the User Agent to Chrome, it loads perfectly. So, who knows.

I Do know that even Way before Opera developers told us that Opera would not be updated past O95, I had this issue with other web pages.

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman Then the site is blocking Opera.

[bbildman]

bbildman @leocg last edited by bbildman

@leocg Obviously then, it is blocking Edge also. But the latest version of Chrome I can use with my Win 7 is the 109 Version, same as Opera.

And I DID get a reply from Aetna that informed my to get in touch with their E-Tech team...that's a start.

In the meantime, I will see about an extension that will change my user agent, I did it within Opera, using developer tools, but after I opened the tools menu on the right half of the screen and changed the agent, I can't figure out how to make it permanent after closing the developer tool menu, maybe you can help me with that??

O well.

[bbildman]

bbildman @leocg last edited by bbildman

@leocg said in Access Denied Web Page:

@bbildman Then the site is blocking Opera.

Leo, if you can do me a favor::

Please try to access this page (using Opera and Windows 10 or above - you MAY need to validate "I am not a robot" but it will then take you to this::

https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-xU5km2Pz5%2F9A%2F2FCwUlXE48HlDkyH9ruz3da8Iqw6pwcy09mgHFN5RmlkMNqguY5&TARGET=-SM-HTTPS%3A%2F%2Fmember.aetna.com%2FMbrLanding%2FRoutingServlet%3FcreateSession%3Dtrue&WT.svl=Login_nav

Normally you should get this (I am using Opera 95 with Chrome User Agent String and Windows 7)::

I get this though (using Opera 95 and Windows 7)::

I'm trying to ascertain if this is an Opera 95 problem USING Windows 7 - or if the issue disappears using Windows 10 and above USING Opera.

[leocg]

leocg Moderator Volunteer @bbildman last edited by

@bbildman I opened the link in Opera Developer 103 and Opera 102 running on Windows 11 and go the login page.

[bbildman]

bbildman @leocg last edited by

@leocg Ok, thanks, looks like it's an issue with Opera 95 and Windows 7