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Facebook videos issue

  • Facebook videos don't work: no pictures or only the first picture, but sound is okay. Issue with other website too who embed a non Youtube video. You probably will reply, it's because it is non HTML 5 videos. Well. Okay. But how to deal with non HTML 5 videos? Chrome does it. 🙂

  • As far as I know, Facebook uses HTML5.

    Try checking opera://media-internals/ to see if it shows any error message that can indicate you what is happening.

    Videos in other places work?

  • @leocg I checked opera://media-internals/ but it is too cryptic for me. I don't know where to find a relevant information... And yes, some other sites have the same problem...

  • Just a precision, the current problem happens in Messenger Facebook page...

  • What GPU do you have? Is it an AMD?

    What happens if you disable hardware acceleration in settings? Do videos start playing fine then? If so, you can turn hardware acceleration back on and modify Opera's shortcut to pass this setting to launcher.exe to see if that does the trick.

  • @burnout426
    GPU: Intel(R) HD Graphics
    Hardware acceleration doesn't change anything.

  • @jfhicter Okay. Go to opera://flags and reset any that you modified back to "default". Modify Opera's shortcut again. This time just try --disable-software-rasterizer to see if it helps. (This is based on a hunch from a recent Chrome bug I saw.)

    @jfhicter said in Facebook videos issue:

    GPU: Intel(R) HD Graphics

    What version? HD 2000, 3000, 4000 or something newer?

    What OS?

    What does https://www.youtube.com/html5 report?

  • @burnout426

    @burnout426 said in Facebook videos issue:

    @jfhicter Okay. Go to opera://flags and reset any that you modified back to "default". Modify Opera's shortcut again. This time just try --disable-software-rasterizer to see if it helps. (This is based on a hunch from a recent Chrome bug I saw.)

    Doesn't help, sorry...

    @jfhicter said in Facebook videos issue:

    GPU: Intel(R) HD Graphics

    What version? HD 2000, 3000, 4000 or something newer?

    No idea how to get it... 😞

    What OS?

    Windows 7 SP1

    What does https://www.youtube.com/html5 report?

    0_1537880600892_8b565712-688c-4f8e-be9d-274f9bf68c24-image.png

  • @jfhicter said in Facebook videos issue:

    Doesn't help, sorry...

    Okay.

    @jfhicter said in Facebook videos issue:

    No idea how to get it...

    Windows Key + R -> type devmgmt.msc and press enter. Then, look under "Display adapters". If you have to, double-left-click the GPU there and switch to the "Drivers" tab to get more info.

    @jfhicter said in Facebook videos issue:

    Just a precision, the current problem happens in Messenger Facebook page...

    In a regular tab at messenger.com or in the messenger app in the sidebar?

    Your youtube stuff looks fine at least. Do you have any adblocking turned on for messenger.com and or facebook.com

  • @jfhicter said in Facebook videos issue:

    I checked opera://media-internals/ but it is too cryptic for me. I don't know where to find a relevant information

    Start Opera and try to play a problem video. Then, open opera://media-internals. You'll then see a little box for the player in question. If you click it, it'll expand and show you details. In the Player Properties table, it should tell you what type of video is trying to play and you should see a mention of an error or failure somewhere in the table. You could just screenshot that table if it's easier.

  • Also, update to Opera 56 and see if things are better.

  • @burnout426
    0_1537990572586_d817b090-f891-4ec0-bcdd-2586488cda4a-image.png

    This "destroyed" sounds "good"

  • @burnout426 said in Facebook videos issue:

    @jfhicter said in Facebook videos issue:

    Doesn't help, sorry...

    Okay.

    @jfhicter said in Facebook videos issue:

    No idea how to get it...

    Windows Key + R -> type devmgmt.msc and press enter. Then, look under "Display adapters". If you have to, double-left-click the GPU there and switch to the "Drivers" tab to get more info.

    0_1537990657821_4159807b-9dcf-4d03-b603-d787ba67a48e-image.png

    Not much infos...

    @jfhicter said in Facebook videos issue:

    Just a precision, the current problem happens in Messenger Facebook page...

    In a regular tab at messenger.com or in the messenger app in the sidebar?

    Your youtube stuff looks fine at least. Do you have any adblocking turned on for messenger.com and or facebook.com

    Both! :|

  • @jfhicter said in Facebook videos issue:

    Not much infos...

    Can you go to "Details, switch to "hardware id" and post that? That can be looked up on Google and such to find it. Of course, if you know your processor model number.

    The particular driver you have covers some old Intel GPUs, but not sure about some slightly newer ones.

    Point being, you might be able to go to https://downloadcenter.intel.com/product/80939/Graphics-Drivers, change the view by product drop-down and find a newer driver for your GPU just to see if it makes a difference. And, with Hardware acceleration on, turning on opera://flags/#ignore-gpu-blacklist just to test if it works is something to try.

    There's also a new version of Opera out, so make sure you're updated to 56.

  • @burnout426 said in Facebook videos issue:

    @jfhicter said in Facebook videos issue:

    Not much infos...

    Can you go to "Details, switch to "hardware id" and post that? That can be looked up on Google and such to find it. Of course, if you know your processor model number.

    PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA&REV_02
    PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA
    PCI\VEN_8086&DEV_0046&CC_030000
    PCI\VEN_8086&DEV_0046&CC_0300

    The particular driver you have covers some old Intel GPUs, but not sure about some slightly newer ones.

    Point being, you might be able to go to https://downloadcenter.intel.com/product/80939/Graphics-Drivers, change the view by product drop-down and find a newer driver for your GPU just to see if it makes a difference. And, with Hardware acceleration on, turning on opera://flags/#ignore-gpu-blacklist just to test if it works is something to try.

    I did the "update test" and all my drivers are ok...

    There's also a new version of Opera out, so make sure you're updated to 56.

    Sure. It doesn't help... 😉

    Reminder: it is an Opera issue, because all works with Chrome... 😉

    Thanks for your hep, man!

  • @jfhicter said in Facebook videos issue:

    Reminder: it is an Opera issue, because all works with Chrome...

    Oh, indeed. Just wondering if Opera is blacklisting your GPU or something and Chrome is not. I assume the blacklist is the same. But, I think it's possible for Opera to have a a different blacklist. Maybe opera://gpu will reveal something.

    Thanks for the hardware ids. The point to 1st-gen HD graphics. But, I'm not sure if that's correct. What's your CPU model?

  • @burnout426 said in Facebook videos issue:

    @jfhicter said in Facebook videos issue:

    Reminder: it is an Opera issue, because all works with Chrome...

    Oh, indeed. Just wondering if Opera is blacklisting your GPU or something and Chrome is not. I assume the blacklist is the same. But, I think it's possible for Opera to have a a different blacklist. Maybe opera://gpu will reveal something.

    Graphics Feature Status
    Canvas: Hardware accelerated
    Flash: Hardware accelerated
    Flash Stage3D: Hardware accelerated
    Flash Stage3D Baseline profile: Hardware accelerated
    Compositing: Hardware accelerated
    Multiple Raster Threads: Enabled
    Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
    Out-of-process Rasterization: Disabled
    Hardware Protected Video Decode: Unavailable
    Rasterization: Software only. Hardware acceleration disabled
    Skia Deferred Display List: Disabled
    Skia Renderer: Disabled
    Surface Synchronization: Enabled
    Video Decode: Hardware accelerated
    Viz Service Display Compositor: Disabled
    WebGL: Hardware accelerated
    WebGL2: Unavailable
    Driver Bug Workarounds
    clear_uniforms_before_first_program_use
    decode_encode_srgb_for_generatemipmap
    disable_accelerated_vpx_decode
    disable_d3d11
    disable_delayed_copy_nv12
    disable_direct_composition
    disable_discard_framebuffer
    disable_dxgi_zero_copy_video
    disable_framebuffer_cmaa
    disable_larger_than_screen_overlays
    exit_on_context_lost
    force_cube_complete
    msaa_is_slow
    scalarize_vec_and_mat_constructor_args
    texsubimage_faster_than_teximage
    Problems Detected
    GPU rasterization should only be enabled on NVIDIA and Intel and AMD RX-R2 GPUs with DX11+ or any GPU using ANGLE's GL backend.: 643850
    Disabled Features: gpu_rasterization
    Old Intel drivers cannot reliably support D3D11/WebGL2: 363721
    Disabled Features: accelerated_webgl2
    Protected video decoding with swap chain is for Windows and Intel only
    Disabled Features: protected_video_decode
    Some drivers are unable to reset the D3D device in the GPU process sandbox
    Applied Workarounds: exit_on_context_lost
    TexSubImage is faster for full uploads on ANGLE
    Applied Workarounds: texsubimage_faster_than_teximage
    Clear uniforms before first program use on all platforms: 124764, 349137
    Applied Workarounds: clear_uniforms_before_first_program_use
    Always rewrite vec/mat constructors to be consistent: 398694
    Applied Workarounds: scalarize_vec_and_mat_constructor_args
    Old Intel drivers cannot reliably support D3D11: 363721
    Applied Workarounds: disable_d3d11
    ANGLE crash on glReadPixels from incomplete cube map texture: 518889
    Applied Workarounds: force_cube_complete
    On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
    Applied Workarounds: msaa_is_slow
    Framebuffer discarding can hurt performance on non-tilers: 570897
    Applied Workarounds: disable_discard_framebuffer
    Direct composition flashes black initially on Win <10: 588588
    Applied Workarounds: disable_direct_composition
    Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
    Applied Workarounds: disable_dxgi_zero_copy_video
    Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198
    Applied Workarounds: disable_framebuffer_cmaa
    Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
    Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
    Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
    Applied Workarounds: decode_encode_srgb_for_generatemipmap
    VPx decoding isn't supported well before Windows 10 creators update.: 616318, 667532
    Applied Workarounds: disable_accelerated_vpx_decode
    Accelerated VPx decoding is hanging on some videos.: 654111
    Applied Workarounds: disable_accelerated_vpx_decode
    Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059
    Applied Workarounds: disable_larger_than_screen_overlays
    Delayed copy NV12 crashes on Intel on Windows <= 8.1.: 727216
    Applied Workarounds: disable_delayed_copy_nv12
    Don't expose disjoint_timer_query extensions to WebGL: 808744
    Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
    Disabled Features: rasterization
    Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
    Disabled Features: native_gpu_memory_buffers
    Viz service display compositor is not enabled by default.
    Disabled Features: viz_display_compositor
    Skia renderer is not used by default.
    Disabled Features: skia_renderer
    Skia deferred display list is not used by default.
    Disabled Features: skia_deferred_display_list
    Version Information
    Data exported	2018-09-27T08:31:49.027Z
    Browser version	OPR/56.0.3051.31
    Operating system	Windows NT 6.1.7601 SP1
    ANGLE commit id	unknown hash
    2D graphics backend	Skia/69
    Command Line	"C:\Program Files\Opera\56.0.3051.31\opera.exe" --ran-launcher --started-from-shortcut --flag-switches-begin --disable-gpu-rasterization --flag-switches-end --use-turbo2 --enable-quic
    Driver Information
    Initialization time	75
    In-process GPU	false
    Passthrough Command Decoder	false
    Sandboxed	true
    GPU0	VENDOR = 0x8086 [Google Inc.], DEVICE= 0x0046 [ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)] *ACTIVE*
    Optimus	false
    AMD switchable	false
    Desktop compositing	Aero Glass
    Direct Composition	false
    Supports overlays	false
    Overlay capabilities
    Diagonal Monitor Size of \\.\DISPLAY1	15.5"
    Driver D3D12 feature level	Not supported
    Driver Vulkan API version	Not supported
    Driver vendor	Intel Corporation
    Driver version	8.15.10.2993
    Driver date	1-30-2013
    Pixel shader version	3.0
    Vertex shader version	3.0
    Max. MSAA samples	1
    Machine model name	
    Machine model version	
    GL_VENDOR	Google Inc.
    GL_RENDERER	ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
    GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.0.unknown hash)
    GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
    Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
    Disabled WebGL Extensions	EXT_disjoint_timer_query EXT_disjoint_timer_query_webgl2
    Window system binding vendor	Google Inc. (adapter LUID: 0000000000022e84)
    Window system binding version	1.4 (ANGLE 2.1.0.unknown hash)
    Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled
    Direct rendering	Yes
    Reset notification strategy	0x8252
    GPU process crash count	0
    Compositor Information
    Tile Update Mode	One-copy
    Partial Raster	Enabled
    GpuMemoryBuffers Status
    ATC	Software only
    ATCIA	Software only
    DXT1	Software only
    DXT5	Software only
    ETC1	Software only
    R_8	Software only
    R_16	Software only
    RG_88	Software only
    BGR_565	Software only
    RGBA_4444	Software only
    RGBX_8888	GPU_READ, SCANOUT
    RGBA_8888	GPU_READ, SCANOUT
    BGRX_8888	Software only
    BGRX_1010102	Software only
    RGBX_1010102	Software only
    BGRA_8888	Software only
    RGBA_F16	Software only
    YVU_420	Software only
    YUV_420_BIPLANAR	Software only
    UYVY_422	Software only
    Display(s) Information
    Info	Display[2528732444] bounds=[0,0 1366x768], workarea=[0,0 1366x738], scale=1, external.
    Color space information	{primaries_d50_referred: [[0.6493, 0.3306], [0.3242, 0.6024], [0.1524, 0.0612]], transfer:0.0774*x + 0.0000 if x < 0.0392 else (0.9430*x + 0.0600)**2.4162 + -0.0005, matrix:RGB, range:FULL}
    Bits per color component	8
    Bits per pixel	24
    Video Acceleration Information
    Decode h264 baseline	up to 1920x1088 pixels
    Decode h264 main	up to 1920x1088 pixels
    Decode h264 high	up to 1920x1088 pixels
    Diagnostics
    0
    b3DAccelerationEnabled	true
    b3DAccelerationExists	true
    bAGPEnabled	true
    bAGPExistenceValid	true
    bAGPExists	true
    bCanRenderWindow	true
    bDDAccelerationEnabled	true
    bDriverBeta	false
    bDriverDebug	false
    bDriverSigned	false
    bDriverSignedValid	false
    bNoHardware	false
    dwBpp	32
    dwDDIVersion	10
    dwHeight	768
    dwRefreshRate	60
    dwWHQLLevel	0
    dwWidth	1366
    iAdapter	0
    lDriverSize	8314368
    lMiniVddSize	0
    szAGPStatusEnglish	Enabled
    szAGPStatusLocalized	Activé
    szChipType	Intel(R) HD Graphics (Core i3)
    szD3DStatusEnglish	Enabled
    szD3DStatusLocalized	Activé
    szDACType	Internal
    szDDIVersionEnglish	10
    szDDIVersionLocalized	10
    szDDStatusEnglish	Enabled
    szDDStatusLocalized	Activé
    szDXVAHDEnglish	Supported
    szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    szDescription	Intel(R) HD Graphics
    szDeviceId	0x0046
    szDeviceIdentifier	{D7B78E66-4306-11CF-AB7F-5001A2C2C535}
    szDeviceName	\\.\DISPLAY1
    szDisplayMemoryEnglish	1696 MB
    szDisplayMemoryLocalized	1696 MB
    szDisplayModeEnglish	1366 x 768 (32 bit) (60Hz)
    szDisplayModeLocalized	1366 x 768 (32 bit) (60Hz)
    szDriverAssemblyVersion	8.15.10.2993
    szDriverAttributes	Final Retail
    szDriverDateEnglish	2/19/2013 13:44:12
    szDriverDateLocalized	19/02/2013 13:44:12
    szDriverLanguageEnglish	English
    szDriverLanguageLocalized	Anglais
    szDriverModelEnglish	WDDM 1.1
    szDriverModelLocalized	WDDM 1.1
    szDriverName	igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    szDriverNodeStrongName	oem60.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2993:pci\ven_8086&dev_0046
    szDriverSignDate	
    szDriverVersion	8.15.0010.2993
    szKeyDeviceID	Enum\PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA&REV_02
    szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{B9621C64-5A6A-4267-AD31-5E358E365908}\0000
    szManufacturer	Intel Corporation
    szMiniVdd	n/a
    szMiniVddDateEnglish	n/a
    szMiniVddDateLocalized	n/a
    szMonitorMaxRes	
    szMonitorName	Moniteur Plug-and-Play générique
    szNotesEnglish	No problems found.
    szNotesLocalized	Aucun problĂšme n’a Ă©tĂ© dĂ©tectĂ©.
    szOverlayEnglish	Supported
    szRankOfInstalledDriver	00E62001
    szRegHelpText	
    szRevision	
    szRevisionId	0x0002
    szSubSysId	0x215A17AA
    szTestResultD3D7English	Not run
    szTestResultD3D7Localized	Non exécuté
    szTestResultD3D8English	Not run
    szTestResultD3D8Localized	Non exécuté
    szTestResultD3D9English	Not run
    szTestResultD3D9Localized	Non exécuté
    szTestResultDDEnglish	Not run
    szTestResultDDLocalized	Non exécuté
    szVdd	n/a
    szVendorId	0x8086
    Log Messages
    GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
    GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
    

    Thanks for the hardware ids. The point to 1st-gen HD graphics. But, I'm not sure if that's correct. What's your CPU model?

    Type de processeur Mobile DualCore Intel Core i3-380M, 2533 MHz (19 x 133)

  • @jfhicter said in Facebook videos issue:

    opera://flags/#ignore-gpu-blacklist

    Did you try that?

    Close Opera and open a command prompt and:

    cd "C:\Program Files\Opera"
    

    Then, try these different things (closing Opera after each test on Facebook):

    launcher.exe --disable-gpu
    
    launcher.exe --disable-gpu-sandbox
    
    launcher.exe --ignore-gpu-blacklist --disable-gpu-sandbox
    
    launcher.exe --override-use-software-gl-for-tests
    
    launcher.exe --disable-accelerated-video-decode
    

    Before testing though, go back to opera://flags and reset all the flags to default, just for good measure.

  • Facebook videos in facebook.com work fine though? It is indeed just in messenger? If so, try again with this extension.

  • You can also hit ctrl + shift + i after trying to play a video and got to the console tab to see if there are any errors. Compare to Chrome to see if there are any differences.