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    Facebook videos issue

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    • burnout426
      burnout426 Volunteer @Guest last edited by

      @jfhicter said in Facebook videos issue:

      Doesn't help, sorry...

      Okay.

      @jfhicter said in Facebook videos issue:

      No idea how to get it...

      Windows Key + R -> type devmgmt.msc and press enter. Then, look under "Display adapters". If you have to, double-left-click the GPU there and switch to the "Drivers" tab to get more info.

      @jfhicter said in Facebook videos issue:

      Just a precision, the current problem happens in Messenger Facebook page...

      In a regular tab at messenger.com or in the messenger app in the sidebar?

      Your youtube stuff looks fine at least. Do you have any adblocking turned on for messenger.com and or facebook.com

      Reply Quote 0
        A Former User 1 Reply Last reply
      • burnout426
        burnout426 Volunteer @Guest last edited by

        @jfhicter said in Facebook videos issue:

        I checked opera://media-internals/ but it is too cryptic for me. I don't know where to find a relevant information

        Start Opera and try to play a problem video. Then, open opera://media-internals. You'll then see a little box for the player in question. If you click it, it'll expand and show you details. In the Player Properties table, it should tell you what type of video is trying to play and you should see a mention of an error or failure somewhere in the table. You could just screenshot that table if it's easier.

        Reply Quote 0
          A Former User 1 Reply Last reply
        • burnout426
          burnout426 Volunteer last edited by

          Also, update to Opera 56 and see if things are better.

          Reply Quote 0
            1 Reply Last reply
          • A Former User
            A Former User @burnout426 last edited by A Former User

            @burnout426
            0_1537990572586_d817b090-f891-4ec0-bcdd-2586488cda4a-image.png

            This "destroyed" sounds "good"

            Reply Quote 0
              1 Reply Last reply
            • A Former User
              A Former User @burnout426 last edited by A Former User

              @burnout426 said in Facebook videos issue:

              @jfhicter said in Facebook videos issue:

              Doesn't help, sorry...

              Okay.

              @jfhicter said in Facebook videos issue:

              No idea how to get it...

              Windows Key + R -> type devmgmt.msc and press enter. Then, look under "Display adapters". If you have to, double-left-click the GPU there and switch to the "Drivers" tab to get more info.

              0_1537990657821_4159807b-9dcf-4d03-b603-d787ba67a48e-image.png

              Not much infos...

              @jfhicter said in Facebook videos issue:

              Just a precision, the current problem happens in Messenger Facebook page...

              In a regular tab at messenger.com or in the messenger app in the sidebar?

              Your youtube stuff looks fine at least. Do you have any adblocking turned on for messenger.com and or facebook.com

              Both! :|

              Reply Quote 0
                burnout426 1 Reply Last reply
              • burnout426
                burnout426 Volunteer @Guest last edited by

                @jfhicter said in Facebook videos issue:

                Not much infos...

                Can you go to "Details, switch to "hardware id" and post that? That can be looked up on Google and such to find it. Of course, if you know your processor model number.

                The particular driver you have covers some old Intel GPUs, but not sure about some slightly newer ones.

                Point being, you might be able to go to https://downloadcenter.intel.com/product/80939/Graphics-Drivers, change the view by product drop-down and find a newer driver for your GPU just to see if it makes a difference. And, with Hardware acceleration on, turning on opera://flags/#ignore-gpu-blacklist just to test if it works is something to try.

                There's also a new version of Opera out, so make sure you're updated to 56.

                Reply Quote 0
                  A Former User 1 Reply Last reply
                • A Former User
                  A Former User @burnout426 last edited by A Former User

                  @burnout426 said in Facebook videos issue:

                  @jfhicter said in Facebook videos issue:

                  Not much infos...

                  Can you go to "Details, switch to "hardware id" and post that? That can be looked up on Google and such to find it. Of course, if you know your processor model number.

                  PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA&REV_02
                  PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA
                  PCI\VEN_8086&DEV_0046&CC_030000
                  PCI\VEN_8086&DEV_0046&CC_0300

                  The particular driver you have covers some old Intel GPUs, but not sure about some slightly newer ones.

                  Point being, you might be able to go to https://downloadcenter.intel.com/product/80939/Graphics-Drivers, change the view by product drop-down and find a newer driver for your GPU just to see if it makes a difference. And, with Hardware acceleration on, turning on opera://flags/#ignore-gpu-blacklist just to test if it works is something to try.

                  I did the "update test" and all my drivers are ok...

                  There's also a new version of Opera out, so make sure you're updated to 56.

                  Sure. It doesn't help... 😉

                  Reminder: it is an Opera issue, because all works with Chrome... 😉

                  Thanks for your hep, man!

                  Reply Quote 0
                    burnout426 1 Reply Last reply
                  • burnout426
                    burnout426 Volunteer @Guest last edited by burnout426

                    @jfhicter said in Facebook videos issue:

                    Reminder: it is an Opera issue, because all works with Chrome...

                    Oh, indeed. Just wondering if Opera is blacklisting your GPU or something and Chrome is not. I assume the blacklist is the same. But, I think it's possible for Opera to have a a different blacklist. Maybe opera://gpu will reveal something.

                    Thanks for the hardware ids. The point to 1st-gen HD graphics. But, I'm not sure if that's correct. What's your CPU model?

                    Reply Quote 0
                      A Former User 1 Reply Last reply
                    • A Former User
                      A Former User @burnout426 last edited by leocg

                      @burnout426 said in Facebook videos issue:

                      @jfhicter said in Facebook videos issue:

                      Reminder: it is an Opera issue, because all works with Chrome...

                      Oh, indeed. Just wondering if Opera is blacklisting your GPU or something and Chrome is not. I assume the blacklist is the same. But, I think it's possible for Opera to have a a different blacklist. Maybe opera://gpu will reveal something.

                      Graphics Feature Status
                      Canvas: Hardware accelerated
                      Flash: Hardware accelerated
                      Flash Stage3D: Hardware accelerated
                      Flash Stage3D Baseline profile: Hardware accelerated
                      Compositing: Hardware accelerated
                      Multiple Raster Threads: Enabled
                      Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
                      Out-of-process Rasterization: Disabled
                      Hardware Protected Video Decode: Unavailable
                      Rasterization: Software only. Hardware acceleration disabled
                      Skia Deferred Display List: Disabled
                      Skia Renderer: Disabled
                      Surface Synchronization: Enabled
                      Video Decode: Hardware accelerated
                      Viz Service Display Compositor: Disabled
                      WebGL: Hardware accelerated
                      WebGL2: Unavailable
                      Driver Bug Workarounds
                      clear_uniforms_before_first_program_use
                      decode_encode_srgb_for_generatemipmap
                      disable_accelerated_vpx_decode
                      disable_d3d11
                      disable_delayed_copy_nv12
                      disable_direct_composition
                      disable_discard_framebuffer
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                      exit_on_context_lost
                      force_cube_complete
                      msaa_is_slow
                      scalarize_vec_and_mat_constructor_args
                      texsubimage_faster_than_teximage
                      Problems Detected
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                      Disabled Features: gpu_rasterization
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                      Disabled Features: accelerated_webgl2
                      Protected video decoding with swap chain is for Windows and Intel only
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                      Always rewrite vec/mat constructors to be consistent: 398694
                      Applied Workarounds: scalarize_vec_and_mat_constructor_args
                      Old Intel drivers cannot reliably support D3D11: 363721
                      Applied Workarounds: disable_d3d11
                      ANGLE crash on glReadPixels from incomplete cube map texture: 518889
                      Applied Workarounds: force_cube_complete
                      On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
                      Applied Workarounds: msaa_is_slow
                      Framebuffer discarding can hurt performance on non-tilers: 570897
                      Applied Workarounds: disable_discard_framebuffer
                      Direct composition flashes black initially on Win <10: 588588
                      Applied Workarounds: disable_direct_composition
                      Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
                      Applied Workarounds: disable_dxgi_zero_copy_video
                      Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198
                      Applied Workarounds: disable_framebuffer_cmaa
                      Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
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                      Applied Workarounds: decode_encode_srgb_for_generatemipmap
                      VPx decoding isn't supported well before Windows 10 creators update.: 616318, 667532
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                      Accelerated VPx decoding is hanging on some videos.: 654111
                      Applied Workarounds: disable_accelerated_vpx_decode
                      Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059
                      Applied Workarounds: disable_larger_than_screen_overlays
                      Delayed copy NV12 crashes on Intel on Windows <= 8.1.: 727216
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                      Don't expose disjoint_timer_query extensions to WebGL: 808744
                      Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
                      Disabled Features: rasterization
                      Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
                      Disabled Features: native_gpu_memory_buffers
                      Viz service display compositor is not enabled by default.
                      Disabled Features: viz_display_compositor
                      Skia renderer is not used by default.
                      Disabled Features: skia_renderer
                      Skia deferred display list is not used by default.
                      Disabled Features: skia_deferred_display_list
                      Version Information
                      Data exported	2018-09-27T08:31:49.027Z
                      Browser version	OPR/56.0.3051.31
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                      ANGLE commit id	unknown hash
                      2D graphics backend	Skia/69
                      Command Line	"C:\Program Files\Opera\56.0.3051.31\opera.exe" --ran-launcher --started-from-shortcut --flag-switches-begin --disable-gpu-rasterization --flag-switches-end --use-turbo2 --enable-quic
                      Driver Information
                      Initialization time	75
                      In-process GPU	false
                      Passthrough Command Decoder	false
                      Sandboxed	true
                      GPU0	VENDOR = 0x8086 [Google Inc.], DEVICE= 0x0046 [ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)] *ACTIVE*
                      Optimus	false
                      AMD switchable	false
                      Desktop compositing	Aero Glass
                      Direct Composition	false
                      Supports overlays	false
                      Overlay capabilities
                      Diagonal Monitor Size of \\.\DISPLAY1	15.5"
                      Driver D3D12 feature level	Not supported
                      Driver Vulkan API version	Not supported
                      Driver vendor	Intel Corporation
                      Driver version	8.15.10.2993
                      Driver date	1-30-2013
                      Pixel shader version	3.0
                      Vertex shader version	3.0
                      Max. MSAA samples	1
                      Machine model name	
                      Machine model version	
                      GL_VENDOR	Google Inc.
                      GL_RENDERER	ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
                      GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.0.unknown hash)
                      GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
                      Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
                      Disabled WebGL Extensions	EXT_disjoint_timer_query EXT_disjoint_timer_query_webgl2
                      Window system binding vendor	Google Inc. (adapter LUID: 0000000000022e84)
                      Window system binding version	1.4 (ANGLE 2.1.0.unknown hash)
                      Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled
                      Direct rendering	Yes
                      Reset notification strategy	0x8252
                      GPU process crash count	0
                      Compositor Information
                      Tile Update Mode	One-copy
                      Partial Raster	Enabled
                      GpuMemoryBuffers Status
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                      ATCIA	Software only
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                      Display(s) Information
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                      Video Acceleration Information
                      Decode h264 baseline	up to 1920x1088 pixels
                      Decode h264 main	up to 1920x1088 pixels
                      Decode h264 high	up to 1920x1088 pixels
                      Diagnostics
                      0
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                      dwBpp	32
                      dwDDIVersion	10
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                      szAGPStatusLocalized	Activé
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                      Log Messages
                      GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
                      GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
                      

                      Thanks for the hardware ids. The point to 1st-gen HD graphics. But, I'm not sure if that's correct. What's your CPU model?

                      Type de processeur Mobile DualCore Intel Core i3-380M, 2533 MHz (19 x 133)

                      Reply Quote 1
                        1 Reply Last reply
                      • burnout426
                        burnout426 Volunteer last edited by

                        @jfhicter said in Facebook videos issue:

                        opera://flags/#ignore-gpu-blacklist

                        Did you try that?

                        Close Opera and open a command prompt and:

                        cd "C:\Program Files\Opera"
                        

                        Then, try these different things (closing Opera after each test on Facebook):

                        launcher.exe --disable-gpu
                        
                        launcher.exe --disable-gpu-sandbox
                        
                        launcher.exe --ignore-gpu-blacklist --disable-gpu-sandbox
                        
                        launcher.exe --override-use-software-gl-for-tests
                        
                        launcher.exe --disable-accelerated-video-decode
                        

                        Before testing though, go back to opera://flags and reset all the flags to default, just for good measure.

                        Reply Quote 0
                          1 Reply Last reply
                        • burnout426
                          burnout426 Volunteer last edited by

                          Facebook videos in facebook.com work fine though? It is indeed just in messenger? If so, try again with this extension.

                          Reply Quote 0
                            1 Reply Last reply
                          • burnout426
                            burnout426 Volunteer last edited by

                            You can also hit ctrl + shift + i after trying to play a video and got to the console tab to see if there are any errors. Compare to Chrome to see if there are any differences.

                            Reply Quote 0
                              A Former User 1 Reply Last reply
                            • A Former User
                              A Former User @burnout426 last edited by sgunhouse

                              @burnout426

                              Man, I thank you very much for your efforts, but it starts to become too geeky for me! 😃 If you wants to help me further maybe u could use TeamViewer and check my computer... you can join me at [email hidden]
                              😉

                              Reply Quote 0
                                burnout426 1 Reply Last reply
                              • burnout426
                                burnout426 Volunteer @Guest last edited by

                                @jfhicter said in Facebook videos issue:

                                If you wants to help me further maybe u could use TeamViewer

                                No thanks. However, you can download this zip file that contains 5 bat files and extract. Each one has one of the commands I suggested. You just double-left-click on one of them (while Opera is closed) to test. You can view them with a text editor if you want to see what's in them first.

                                Reply Quote 0
                                  A Former User 1 Reply Last reply
                                • A Former User
                                  A Former User @burnout426 last edited by

                                  @burnout426

                                  Thanks. It doesn't solve the problem...
                                  Well... I stay on Opera because it is fast and well designed -- until 56 is messing with bookmarks bar spaces -- but I'm quite pissed off it mess with such things Chrome does...
                                  Is Opera not supposed to be a Chrome killer?
                                  😞

                                  Reply Quote 0
                                    burnout426 2 Replies Last reply
                                  • burnout426
                                    burnout426 Volunteer @Guest last edited by

                                    @jfhicter said in Facebook videos issue:

                                    Thanks. It doesn't solve the problem...

                                    😞 If I think of anything else, I'll post.

                                    Reply Quote 0
                                      1 Reply Last reply
                                    • burnout426
                                      burnout426 Volunteer last edited by

                                      2 other things to try.

                                      1. Download the Opera installer, launch it, click "options", set "install path" to a folder on your desktop, set "install for" to "standalone installation" and install. Test in that Opera. Do not enable Opera Sync or anything like that. If it works there, it's just something messed up with your normal Opera profile.

                                      You can delete the folder when you're done testing.

                                      1. Create another user on Windows (Control Panel\User Accounts\User Accounts\Manage Accounts and click add new user at the bottom), log out of your user account and log into the new account and test Opera. If it works there, there's something wrong with your normal Windows user account that affects Opera.

                                      You can delete the Windows user account when you're done testing.

                                      Reply Quote 0
                                        A Former User 1 Reply Last reply
                                      • burnout426
                                        burnout426 Volunteer @Guest last edited by

                                        @jfhicter said in Facebook videos issue:

                                        until 56 is messing with bookmarks bar spaces

                                        Other users have noticed a change in that area and have mentioned it. Hopefully it'll get fixed.

                                        Reply Quote 0
                                          A Former User 1 Reply Last reply
                                        • A Former User
                                          A Former User @burnout426 last edited by

                                          @burnout426 said in Facebook videos issue:

                                          2 other things to try.

                                          1. Download the Opera installer, launch it, click "options", set "install path" to a folder on your desktop, set "install for" to "standalone installation" and install. Test in that Opera. Do not enable Opera Sync or anything like that. If it works there, it's just something messed up with your normal Opera profile.

                                          Didn't succeeded to do that: Opera is launching with my settings and the issue is still there

                                          You can delete the folder when you're done testing.

                                          1. Create another user on Windows (Control Panel\User Accounts\User Accounts\Manage Accounts and click add new user at the bottom), log out of your user account and log into the new account and test Opera. If it works there, there's something wrong with your normal Windows user account that affects Opera.

                                          You can delete the Windows user account when you're done testing.

                                          Did that: issue remains 😞

                                          Reply Quote 0
                                            leocg 1 Reply Last reply
                                          • A Former User
                                            A Former User @burnout426 last edited by

                                            @burnout426 said in Facebook videos issue:

                                            @jfhicter said in Facebook videos issue:

                                            until 56 is messing with bookmarks bar spaces

                                            Other users have noticed a change in that area and have mentioned it. Hopefully it'll get fixed.

                                            Great! 😉

                                            Reply Quote 0
                                              1 Reply Last reply
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