Facebook videos issue

[A Former User]

A Former User last edited by

Facebook videos don't work: no pictures or only the first picture, but sound is okay. Issue with other website too who embed a non Youtube video. You probably will reply, it's because it is non HTML 5 videos. Well. Okay. But how to deal with non HTML 5 videos? Chrome does it.

[leocg]

leocg Moderator Volunteer @Guest last edited by

As far as I know, Facebook uses HTML5.

Try checking opera://media-internals/ to see if it shows any error message that can indicate you what is happening.

Videos in other places work?

[A Former User]

A Former User @leocg last edited by A Former User

@leocg I checked opera://media-internals/ but it is too cryptic for me. I don't know where to find a relevant information... And yes, some other sites have the same problem...

[A Former User]

A Former User @Guest last edited by

Just a precision, the current problem happens in Messenger Facebook page...

[burnout426]

burnout426 Volunteer last edited by

What GPU do you have? Is it an AMD?

What happens if you disable hardware acceleration in settings? Do videos start playing fine then? If so, you can turn hardware acceleration back on and modify Opera's shortcut to pass this setting to launcher.exe to see if that does the trick.

[A Former User]

A Former User @burnout426 last edited by

@burnout426
GPU: Intel(R) HD Graphics
Hardware acceleration doesn't change anything.

[burnout426]

burnout426 Volunteer @Guest last edited by

@jfhicter Okay. Go to opera://flags and reset any that you modified back to "default". Modify Opera's shortcut again. This time just try --disable-software-rasterizer to see if it helps. (This is based on a hunch from a recent Chrome bug I saw.)

@jfhicter said in Facebook videos issue:

GPU: Intel(R) HD Graphics

What version? HD 2000, 3000, 4000 or something newer?

What OS?

What does https://www.youtube.com/html5 report?

[A Former User]

A Former User @burnout426 last edited by A Former User

@burnout426

@burnout426 said in Facebook videos issue:

@jfhicter Okay. Go to opera://flags and reset any that you modified back to "default". Modify Opera's shortcut again. This time just try --disable-software-rasterizer to see if it helps. (This is based on a hunch from a recent Chrome bug I saw.)

Doesn't help, sorry...

@jfhicter said in Facebook videos issue:

GPU: Intel(R) HD Graphics

What version? HD 2000, 3000, 4000 or something newer?

No idea how to get it...

What OS?

Windows 7 SP1

What does https://www.youtube.com/html5 report?

[burnout426]

burnout426 Volunteer @Guest last edited by

@jfhicter said in Facebook videos issue:

Doesn't help, sorry...

Okay.

@jfhicter said in Facebook videos issue:

No idea how to get it...

Windows Key + R -> type devmgmt.msc and press enter. Then, look under "Display adapters". If you have to, double-left-click the GPU there and switch to the "Drivers" tab to get more info.

@jfhicter said in Facebook videos issue:

Just a precision, the current problem happens in Messenger Facebook page...

In a regular tab at messenger.com or in the messenger app in the sidebar?

Your youtube stuff looks fine at least. Do you have any adblocking turned on for messenger.com and or facebook.com

[burnout426]

burnout426 Volunteer @Guest last edited by

@jfhicter said in Facebook videos issue:

I checked opera://media-internals/ but it is too cryptic for me. I don't know where to find a relevant information

Start Opera and try to play a problem video. Then, open opera://media-internals. You'll then see a little box for the player in question. If you click it, it'll expand and show you details. In the Player Properties table, it should tell you what type of video is trying to play and you should see a mention of an error or failure somewhere in the table. You could just screenshot that table if it's easier.

[burnout426]

burnout426 Volunteer last edited by

Also, update to Opera 56 and see if things are better.

[A Former User]

A Former User @burnout426 last edited by A Former User

@burnout426

This "destroyed" sounds "good"

[A Former User]

A Former User @burnout426 last edited by A Former User

@burnout426 said in Facebook videos issue:

@jfhicter said in Facebook videos issue:

Doesn't help, sorry...

Okay.

@jfhicter said in Facebook videos issue:

No idea how to get it...

Windows Key + R -> type devmgmt.msc and press enter. Then, look under "Display adapters". If you have to, double-left-click the GPU there and switch to the "Drivers" tab to get more info.

Not much infos...

@jfhicter said in Facebook videos issue:

Just a precision, the current problem happens in Messenger Facebook page...

In a regular tab at messenger.com or in the messenger app in the sidebar?

Your youtube stuff looks fine at least. Do you have any adblocking turned on for messenger.com and or facebook.com

Both! :|

[burnout426]

burnout426 Volunteer @Guest last edited by

@jfhicter said in Facebook videos issue:

Not much infos...

Can you go to "Details, switch to "hardware id" and post that? That can be looked up on Google and such to find it. Of course, if you know your processor model number.

The particular driver you have covers some old Intel GPUs, but not sure about some slightly newer ones.

Point being, you might be able to go to https://downloadcenter.intel.com/product/80939/Graphics-Drivers, change the view by product drop-down and find a newer driver for your GPU just to see if it makes a difference. And, with Hardware acceleration on, turning on opera://flags/#ignore-gpu-blacklist just to test if it works is something to try.

There's also a new version of Opera out, so make sure you're updated to 56.

[A Former User]

A Former User @burnout426 last edited by A Former User

@burnout426 said in Facebook videos issue:

@jfhicter said in Facebook videos issue:

Not much infos...

Can you go to "Details, switch to "hardware id" and post that? That can be looked up on Google and such to find it. Of course, if you know your processor model number.

PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA&REV_02
PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA
PCI\VEN_8086&DEV_0046&CC_030000
PCI\VEN_8086&DEV_0046&CC_0300

The particular driver you have covers some old Intel GPUs, but not sure about some slightly newer ones.

Point being, you might be able to go to https://downloadcenter.intel.com/product/80939/Graphics-Drivers, change the view by product drop-down and find a newer driver for your GPU just to see if it makes a difference. And, with Hardware acceleration on, turning on opera://flags/#ignore-gpu-blacklist just to test if it works is something to try.

I did the "update test" and all my drivers are ok...

There's also a new version of Opera out, so make sure you're updated to 56.

Sure. It doesn't help...

Reminder: it is an Opera issue, because all works with Chrome...

Thanks for your hep, man!

[burnout426]

burnout426 Volunteer @Guest last edited by burnout426

@jfhicter said in Facebook videos issue:

Reminder: it is an Opera issue, because all works with Chrome...

Oh, indeed. Just wondering if Opera is blacklisting your GPU or something and Chrome is not. I assume the blacklist is the same. But, I think it's possible for Opera to have a a different blacklist. Maybe opera://gpu will reveal something.

Thanks for the hardware ids. The point to 1st-gen HD graphics. But, I'm not sure if that's correct. What's your CPU model?

[A Former User]

A Former User @burnout426 last edited by leocg

@burnout426 said in Facebook videos issue:

@jfhicter said in Facebook videos issue:

Reminder: it is an Opera issue, because all works with Chrome...

Oh, indeed. Just wondering if Opera is blacklisting your GPU or something and Chrome is not. I assume the blacklist is the same. But, I think it's possible for Opera to have a a different blacklist. Maybe opera://gpu will reveal something.

Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Out-of-process Rasterization: Disabled
Hardware Protected Video Decode: Unavailable
Rasterization: Software only. Hardware acceleration disabled
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Synchronization: Enabled
Video Decode: Hardware accelerated
Viz Service Display Compositor: Disabled
WebGL: Hardware accelerated
WebGL2: Unavailable
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_accelerated_vpx_decode
disable_d3d11
disable_delayed_copy_nv12
disable_direct_composition
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_framebuffer_cmaa
disable_larger_than_screen_overlays
exit_on_context_lost
force_cube_complete
msaa_is_slow
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
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Disabled Features: gpu_rasterization
Old Intel drivers cannot reliably support D3D11/WebGL2: 363721
Disabled Features: accelerated_webgl2
Protected video decoding with swap chain is for Windows and Intel only
Disabled Features: protected_video_decode
Some drivers are unable to reset the D3D device in the GPU process sandbox
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TexSubImage is faster for full uploads on ANGLE
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Clear uniforms before first program use on all platforms: 124764, 349137
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Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Old Intel drivers cannot reliably support D3D11: 363721
Applied Workarounds: disable_d3d11
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Direct composition flashes black initially on Win <10: 588588
Applied Workarounds: disable_direct_composition
Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
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Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198
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Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
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VPx decoding isn't supported well before Windows 10 creators update.: 616318, 667532
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Accelerated VPx decoding is hanging on some videos.: 654111
Applied Workarounds: disable_accelerated_vpx_decode
Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059
Applied Workarounds: disable_larger_than_screen_overlays
Delayed copy NV12 crashes on Intel on Windows <= 8.1.: 727216
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Don't expose disjoint_timer_query extensions to WebGL: 808744
Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
Disabled Features: rasterization
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Viz service display compositor is not enabled by default.
Disabled Features: viz_display_compositor
Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list
Version Information
Data exported	2018-09-27T08:31:49.027Z
Browser version	OPR/56.0.3051.31
Operating system	Windows NT 6.1.7601 SP1
ANGLE commit id	unknown hash
2D graphics backend	Skia/69
Command Line	"C:\Program Files\Opera\56.0.3051.31\opera.exe" --ran-launcher --started-from-shortcut --flag-switches-begin --disable-gpu-rasterization --flag-switches-end --use-turbo2 --enable-quic
Driver Information
Initialization time	75
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR = 0x8086 [Google Inc.], DEVICE= 0x0046 [ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)] *ACTIVE*
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct Composition	false
Supports overlays	false
Overlay capabilities
Diagonal Monitor Size of \\.\DISPLAY1	15.5"
Driver D3D12 feature level	Not supported
Driver Vulkan API version	Not supported
Driver vendor	Intel Corporation
Driver version	8.15.10.2993
Driver date	1-30-2013
Pixel shader version	3.0
Vertex shader version	3.0
Max. MSAA samples	1
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.0.unknown hash)
GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions	EXT_disjoint_timer_query EXT_disjoint_timer_query_webgl2
Window system binding vendor	Google Inc. (adapter LUID: 0000000000022e84)
Window system binding version	1.4 (ANGLE 2.1.0.unknown hash)
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Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
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BGRX_1010102	Software only
RGBX_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
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YUV_420_BIPLANAR	Software only
UYVY_422	Software only
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Info	Display[2528732444] bounds=[0,0 1366x768], workarea=[0,0 1366x738], scale=1, external.
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Bits per color component	8
Bits per pixel	24
Video Acceleration Information
Decode h264 baseline	up to 1920x1088 pixels
Decode h264 main	up to 1920x1088 pixels
Decode h264 high	up to 1920x1088 pixels
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	10
dwHeight	768
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1366
iAdapter	0
lDriverSize	8314368
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Activé
szChipType	Intel(R) HD Graphics (Core i3)
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Activé
szDACType	Internal
szDDIVersionEnglish	10
szDDIVersionLocalized	10
szDDStatusEnglish	Enabled
szDDStatusLocalized	Activé
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
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szDeviceId	0x0046
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szDisplayMemoryEnglish	1696 MB
szDisplayMemoryLocalized	1696 MB
szDisplayModeEnglish	1366 x 768 (32 bit) (60Hz)
szDisplayModeLocalized	1366 x 768 (32 bit) (60Hz)
szDriverAssemblyVersion	8.15.10.2993
szDriverAttributes	Final Retail
szDriverDateEnglish	2/19/2013 13:44:12
szDriverDateLocalized	19/02/2013 13:44:12
szDriverLanguageEnglish	English
szDriverLanguageLocalized	Anglais
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szDriverModelLocalized	WDDM 1.1
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szDriverSignDate	
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szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{B9621C64-5A6A-4267-AD31-5E358E365908}\0000
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szMiniVddDateEnglish	n/a
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szMonitorMaxRes	
szMonitorName	Moniteur Plug-and-Play générique
szNotesEnglish	No problems found.
szNotesLocalized	Aucun problème n’a été détecté.
szOverlayEnglish	Supported
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szRegHelpText	
szRevision	
szRevisionId	0x0002
szSubSysId	0x215A17AA
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Non exécuté
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szTestResultD3D8Localized	Non exécuté
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Non exécuté
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Non exécuté
szVdd	n/a
szVendorId	0x8086
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Thanks for the hardware ids. The point to 1st-gen HD graphics. But, I'm not sure if that's correct. What's your CPU model?

Type de processeur Mobile DualCore Intel Core i3-380M, 2533 MHz (19 x 133)

[burnout426]

burnout426 Volunteer last edited by

@jfhicter said in Facebook videos issue:

opera://flags/#ignore-gpu-blacklist

Did you try that?

Close Opera and open a command prompt and:

cd "C:\Program Files\Opera"

Then, try these different things (closing Opera after each test on Facebook):

launcher.exe --disable-gpu

launcher.exe --disable-gpu-sandbox

launcher.exe --ignore-gpu-blacklist --disable-gpu-sandbox

launcher.exe --override-use-software-gl-for-tests

launcher.exe --disable-accelerated-video-decode

Before testing though, go back to opera://flags and reset all the flags to default, just for good measure.

[burnout426]

burnout426 Volunteer last edited by

Facebook videos in facebook.com work fine though? It is indeed just in messenger? If so, try again with this extension.

[burnout426]

burnout426 Volunteer last edited by

You can also hit ctrl + shift + i after trying to play a video and got to the console tab to see if there are any errors. Compare to Chrome to see if there are any differences.