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    VPN: "Authentication credentials required"?

    Opera for Windows
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    • apesbrain
      apesbrain last edited by

      Just installed Opera for Windows. Why when VPN enabled am I getting this message upon attempting to open any website?

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      • rice-lorde12
        rice-lorde12 last edited by

        yea i have been getting the same problem as well. any help will be greatly appreciated.

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        • leocg
          leocg Moderator Volunteer last edited by

          Do you use some kind of proxy to connect to the Internet?

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          • apesbrain
            apesbrain last edited by

            No proxy. Still unable to reach any sites with VPN enabled.

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            • apesbrain
              apesbrain last edited by

              Ok, works this morning but very slowly and pages are improperly formatted (all text). Looks like many others are reporting similar issues with the VPN support. Opera, if you're listening, the free VPN is the reason many people are downloading your browser. If you offer it, you have to provide enough capacity for it to actually work. I expect a connection through a VPN to be a little slow, but not as bad as this. ATM it's really not usable.

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              • leharibodana
                leharibodana last edited by

                Same here just installed opera. With VPN enabled it just not surf or tooooooo slow. and same error "Authentication credentials required". I feel like Opera Did Gimmick to increase their browser download hits.

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                • thomassj101
                  thomassj101 last edited by

                  Same here after enable VPN can not open any website even ebay or amazon.

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                  • leocg
                    leocg Moderator Volunteer last edited by

                    Do you se any anti-virus and/or security suite? If so, does VPN works if you disable those softwares or white-list Opera?

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                    • dterio
                      dterio last edited by

                      Same here. Installed on Mac. Same error message re: Authentication credentials required.

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                      • eremis
                        eremis last edited by

                        Same. Oh well I tried Opera 3 months ago and it needed work, saw an article and figured hey a free vpn I will try it again but it doesnt work on most sites with it on or its slower than dial up.
                        Oh well maybe next year

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                        • stecnet
                          stecnet last edited by

                          Same problem same message "Authentication credentials required.", VPN was the main reason I just downloaded the browser so I hope this is resolved soon! However this issue aside I really like what I see so far and I think I will still stick around and give up my Chrome browser for a bit to see if I can make a permanent switch to Opera.

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                          • djahongz
                            djahongz last edited by

                            same problem here. I download the newest opera then enabled the vpn and voila message appeared " Authentication credentials required. "

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                            • oldfolio
                              oldfolio last edited by

                              Same problem. Opera 40.0.2308.62 for Linux amd64. Direct connection to the internet (i.e. no proxy). I can connect to Opera sites and to SurfEasy sites, but nothing else.

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                              • andreynep
                                andreynep last edited by

                                Same problem. Windows 7 64.

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                                • pcuser88
                                  pcuser88 last edited by

                                  Try the following. It works for me.

                                  Inside Internet Protocol Properties of your network connection: DO NOT obtain IP and DNS server addresses automatically. Assign valid IP and DNS server addresses.

                                  If you're using Windows 7, right-click on the network icon in the system tray. Go to Open Network and Sharing Center. Right-click on the connection you're currently using. Go to Properties. Choose IPv4 if you're using it. Start from there.

                                  And, good luck. 🙂

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                                  • brightdwarf
                                    brightdwarf last edited by

                                    The reason you are getting "Authentication credentials required" is because you have not selected a country profile and the VPN location is set to Optimal... see fix below.

                                    After downloading the new Opera VPN version do the following:

                                    1. Go to Opera "Menu" at top left of screen and then click "Settings"
                                    2. Select "Privacy & Security"
                                    3. Select the VPN option and select "Enable VPN" tick box
                                    4. Close "Settings menu"
                                    5. Open a new tab and you will see a small blue icon called "VPN" in the address Bar
                                    6. Left click on the blue "VPN" icon
                                    7. It will open a drop down menu showing a blue slider with the Option "VPN ON"
                                    8. At the bottom of the drop down menu it will have a setting: "Virtual Location"
                                    9. Beneath this it will have an option box which is set to "Optimal Location" (this is the default setting)
                                    10. Click the down arrow option to change your location from the default (this is the cause of the problem)
                                    11. Set the option to whichever country suits you best, you do not want it set as "Optimal Location"
                                    12. Open a new tab and type in any address and ... Voilà!
                                      You do not have to change anything on your local PC or notebook as Opera browser is handling all calls using its own VPN ip address, enjoy surfing anonymously 👽
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                                    • kmielczarczyk
                                      kmielczarczyk Opera last edited by

                                      This is being fixed now and you should expect an update soon.

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                                      • pcuser88
                                        pcuser88 last edited by

                                        The reason you are getting "Authentication credentials required" is because you have not selected a country profile and the VPN location is set to Optimal...

                                        I had tried that. It didn't work for me.

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                                        • pcuser88
                                          pcuser88 last edited by

                                          Opera 40.0 is out and its VPN is working fine even without tweaking (at least, in my systems). So, you people can leave developer and switch to stable, if VPN is your primary reason for using the former

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                                          • dterio
                                            dterio last edited by

                                            Fixed. Working well

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