Err 496

  • Sinds een paar weken een home cinema set ht-j5500 aangeschaft (Cool Blue). Via het smart systeem Opera TV Store geprobeerd te openen echter na" Browser wordt geinstalleerd" komt de melding "we are sorry but your device is not supported (er 496) en de boel staat dan vast. Om er uit te gaan moet het apparaat eerst uitgezet worden. Wifi werkt perfect YouTube etc werkt goed. Samsung klantenservice gebeld en de persoon begreep in eerste instantie niet en vroeg of ik wel de laatste update had. Dat is het geval. Daarna heb ik CoolBlue benaderd en zij zijn voor mij nu aan de slag. Maar ik begrijp een beetje aan de hand van deze forums dat er tot nu toe weinig aan gedaan wordt... Wie kan hier wat licht in de duister is brengen?.

  • Wrong language (German?) and wrong forum (Opera TV Store).

  • Not German exactly. Seems rather like Swedish or from Netherlands.

  • Not German exactly. Seems rather like Swedish or from Netherlands.

    It's Dutch. Google translates it as:

    Since a few weeks purchased a home cinema system HT-j5500 (Cool Blue). Through the smart system Opera TV Store, tried to open but after "Browser will be installed", the message "We are sorry but your device is not supported (there are 496) and the whole thing is then fixed. In order to go from the device must first be deported. Wifi works perfectly YouTube etc works well. called Samsung customer service and the person did not understand and asked if I had the latest update in the first place. That is true. Then I approached Cool Blue, and they are for me now to work. But I understand a little on the basis of these forums that until now done little to far ... Who can here some light in the darkness is to bring ?.

  • It's Dutch.

    Right! Forgot the word.

  • Re.: Opera TV Store HT-J5500 Error 496
    Sorry I did not write in English. Indeed I am Dutch. Meanwhile today,Cool Blue (one of the biggest electrical stores in Holland web and physical)of which I purchased the product, approached me and told me the following: Samsung Netherlands never heard about this problem. Now I am requested to make a picture of the message shown on the tv when I try to open the Opera Store app.as shown:"we are sorry but your device is not supportd(er.496) after that the whole box freezes.
    This picture will be forwarded by Samsung Netherlands to Samsung Korea. With the picture I will point them on this forum wth simular problems. Also I will keep you posted in this forum abt the progress(if there will be any).

    Willem Willems
    Ridderkerk
    The Netherlands

  • As @sgunhouse pointed out earlier, you probably should be posting (and directing others) over to the Opera TV-Store forum: https://forums.opera.com/category/28/opera-tv-store

    As it is, this is the 'Opera for Window' browser/computer forum.

  • If he's now posting in English, we can just move it.

  • I finally got around to contacting Samsung Support by email about this today and got the following response which worked for me:

    In regards to your query about the BD-J5900, please try to reset it by press and holding the Open/Close button on the front panel of the player for more than 5 seconds with no disc inserted.

  • resetting the DVD player doesn't work.

  • Hi - it definitely worked on my BD-J5900 - perhaps your model (BD-J5700 from the other thread?) is different. When you did the reset, did the player then go through the whole set-up (where it asks for your location and other things)?

  • Dear User,

    It should be fixed now. Could you check again?

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