Opera doesn't update in any of the channel for about a year

smokofenek

smokofenek @burnout426

@burnout426 Okay, I just did that and... it worked on new user. I tried (earlier and now) to change Opera language to polish, but didn't work. I don't really want to change Windows language, as because I google things up (about Windows), I can find what they are about. Because if they tell me to type english name of the service and I use polish... then it can be called compeltely different. But, yeah... new installation on new user make Opera works just fine.

I used local non-admin account to do that. And that way Opera update worked as intended. it checked and said there is no updates.

I didn't change any setting in the instaler. It installed Opera in AppData or something, whithout me changing anything.

@leocg Well, I am using the newest Opera since 75 came out. 75.0.3969.93. Downloaded it few days ago, then made this forum thread.

So what could it possibly mean if standalone Opera in standard path make it work? And Windows was in polish I think, by default. Does it mean that it's path error? it's really a shame if it is, because I wanted to have standalone path for browsers. However most of them doesn't allow to change path anyway... From my 19 browsers, only Opera and Vivaldi allowed me to chose a path. All Chromes, Braves, Firefox, IE and Edge didn't.

leocg

leocg Moderator Volunteer @smokofenek

@smokofenek If only the standalone installation works, then there should be something wrong with the current installation.
It could be a broken profile, for example. However, since you have multiple installations and all have problems, I guess it may not be the problem.

It can also be an issue with Opera not being able to write in the current installation and profile directories.

It may be other things too.

burnout426

burnout426 Volunteer

I created an "operatest" (administrator) user account on Windows 10 and logged into it. I downloaded the Opera Stable installer, launched it, clicked "options", set "install path" to "D:\Browsers\Opera Test", set "install for" to "current user" (the default), unchecked "make Opera default browser", and installed.

No problems with updating there.

I then changed the location of the desktop for the user to "D:\Desktop" and started Opera.

No problems with checking for updates there.

I then changed the location of the downloads folder for the user to "D:\Downloads" (just to see), started Opera and checked that it was using that path as the downloads folder.

No problems with checking for updates there.

So, at least in my case with a fresh Windows user account (local), and fresh Opera installation (current version) with fresh Opera profile, Opera and the desktop on D:\ instead of the default locations on C: works fine.

smokofenek

smokofenek @leocg

@leocg @burnout426
So if everything works fine in the same conditions, what else can it be? This is all ridiculous. It's against any kind of logic I feel like it will never change to normal.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek I'm going to try an operatest account with the same conditions but signed into a Microsoft account instead of just being local to see if it makes a difference. Will let you know.

burnout426

burnout426 Volunteer @burnout426

@burnout426 Okay. No problem when using a Microsoft account either (whether the desktop was at C:\Desktop or D:\Desktop).

burnout426

burnout426 Volunteer

Can you goto "Start button -> Settings -> Accounts -> Family & other users" and make sure your main account is not part of a family. Your user should just be listed under "other users" and not at the top as part of a family.

donq

donq @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

[18268:18196:0328/124622.785:148988937:ERROR:autoupdate_checker.cc(371)] COM init failed
[18268:18196:0328/124622.785:148988937:ERROR:autoupdate_checker.cc(330)] Unable to acquire locks! Download: true, metric: false
[18268:18196:0328/124622.785:148988937:ERROR:autoupdate_checker.cc(134)] Unable to prepare update checker runtime.

Have you reported this as bug to Opera? They may actually know, what kind of COM init does fail or something.

I would think that this is permissions or other configuration issue (because your test user account did work), but reading all the tread I have got almost no ideas - everything is already attempted.
I would try to set your Opera program folders security to Full Access for Everyone (of course not permanently) - this should remove all access blocking; I have solved some strange problems this way (I mean I have narrowed search field, not kept folders fully open).

Have you looked at windows event log? This sometimes (not often, but happens) contains clues about what may have gone wrong, esp with COM components.

burnout426

burnout426 Volunteer @donq

@donq said in Opera doesn't update in any of the channel for about a year:

Have you reported this as bug to Opera? They may actually know, what kind of COM init does fail or something.

I've asked internally about this , but haven't gotten a response yet.

smokofenek

smokofenek @burnout426

@burnout426 How do I know if I am part of a family? By having other accounts listed in "family members"? Then I don't have any other accounts other than the test one, that is set as Other user.

@donq That's why it doesn't make sense. Everything works in the same conditions on another account.

But when i tried to give permissions to all users it give me error popup. "Failed to enumerate objects in the container. Access is denied.". Though it seems the permissions has been granted anyway. But Opera still doesn't allow me to check updates. Oh, it was very different folder. I mean, the browsers but folder of Old Opera (not current line). Opera 12.18

Also no... I didn't read Windows event logs because I have no idea how to read them and I don't really know if we are even saying about the same log. You mean Event viewer? It's too complicated to know what's going on here.

Also, I'm not sure, but could it be because I could have turn on something like "Opera schedule autoupdate" things? I may have done it in the past. But I don't even know where to enable it if I did. I know Opera used to have something like that. Oh, I have found it. In Task Scheduler. And all of them were Ready. I set it as Running. Though it still doesn't do anything.

I really have no clue what's happening.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

@burnout426 How do I know if I am part of a family? By having other accounts listed in "family members"?

Yes.

Then I don't have any other accounts other than the test one, that is set as Other user.

Okay.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

Also no... I didn't read Windows event logs because I have no idea how to read them and I don't really know if we are even saying about the same log. You mean Event viewer? It's too complicated to know what's going on here.

In Event Viewer, under Windows Logs/Application, click "find" in the pane all the way to the right and search for opera.exe. If it find an entry, read the general information at least and see if anything stands out that's related to updating. Then, hit F3 to find the next search result. Repeat until the search wraps around. Then, do a new search for launcher.exe.

There might not be anything that stands out, and you might not really understand anything in the event. But, it's worth a try.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

Also, I'm not sure, but could it be because I could have turn on something like "Opera schedule autoupdate" things?

Not really sure. All the crazy stuff in https://forums.opera.com/post/246722 would rule that out as the problem.

burnout426

burnout426 Volunteer @burnout426

@burnout426 Search for opera_autoupdate.exe too.

smokofenek

smokofenek @burnout426

@burnout426 It found something, shall I copy it there? It says the source is from Windows Error Reporting, some fault bucket, it shows attached files from AppData and ProgramData. And it finds multiple things with same things shown, but files in AppData\Local\Temp has different .tmp filename (and it's a folder called like that). The errors are very same, but the Opera version is different. The temp files doesn't exist. Tried to go to that folder but the last folder I can go from the path is \Temp, because the RDR5849.tmp folder doesn't exist. Maybe because I cleaned things recently from my PC and it cleans temporary files too. Okay, I just copy the content of that log there:

Fault bucket 1641447264806674071, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0



Problem signature:

P1: opera.exe

P2: 75.0.3969.93

P3: 10.0.19042.2.0.0

P4: 

P5: 

P6: 

P7: 

P8: 

P9: 

P10: 



Attached files:

\\?\C:\Users\Mateusz\AppData\Local\Temp\RDR5849.tmp\empty.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER584A.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER585B.tmp.xml



These files may be available here:





Analysis symbol: 

Rechecking for solution: 0

Report Id: 65c00c43-cae5-4212-82ba-65c9153fa34b

Report Status: 268435456

Hashed bucket: c55469168935a0fd26c7979730569e97

Cab Guid: 0

I hope this will help in anything... Google says the RADAR_PRE_LEAK_64 is memory leak, but it doesn't make sense for the problem. Why would memory leak if happened would affect autoupdate, while Opera actually works pretty fine except that update issue.

This is the log of the newest event, though it shown more than one and all of them were similar, just different temp file and Opera version. But it seems it's one per version I used. Since 73 I only updated Opera when new version came. Before that, I had few 72 Operas etc. The last one is for 71. There is no more logs there.

Now for the launcher.exe... It seems it doesn't find anything.

opera_autoupdate.exe shows APPCRASH as an event name.
Fault bucket 1557648141196704492, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: opera_autoupdate.exe

P2: 0.0.0.0

P3: 6058ea05

P4: opera_autoupdate.exe

P5: 0.0.0.0

P6: 6058ea05

P7: c0000005

P8: 000000000014d4df

P9: 

P10: 



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3149.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3198.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER31A9.tmp.xml



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_opera_autoupdate_7c1fc6f2c63e471372b15415f47b7ee9bd4976_d25185e8_952a7778-c06e-4442-8582-862547db1280



Analysis symbol: 

Rechecking for solution: 0

Report Id: d011d766-a7ce-4bba-b5f2-ae66f3bf4e69

Report Status: 268435456

Hashed bucket: 745d046f01b321a3159de0bb4d13baec

Cab Guid: 0

Then I've got this as a next one

Faulting application name: opera_autoupdate.exe, version: 0.0.0.0, time stamp: 0x6058ea05

Faulting module name: opera_autoupdate.exe, version: 0.0.0.0, time stamp: 0x6058ea05

Exception code: 0xc0000005

Fault offset: 0x000000000014d4df

Faulting process id: 0x48f8

Faulting application start time: 0x01d722f90adf7262

Faulting application path: F:\Opera\75.0.3969.93\opera_autoupdate.exe

Faulting module path: F:\Opera\75.0.3969.93\opera_autoupdate.exe

Report Id: d011d766-a7ce-4bba-b5f2-ae66f3bf4e69

Faulting package full name: 

Faulting package-relative application ID:

F:\ was my usb stick, when You told me to install it as standalone. But other than that it doesn't find anything more than those with opera_autoupdate.exe

About uninstalling Operas. As I told before, this is the one thing I won't do. Just because I did that once and my speeddial or tabs (don't recall) was cleared. I fear this bug can occur twice. And with so many tabs I should check out, i can't risk losing them. Unless there is a way to save them as a file and then back up from that files. But I must be sure that I can get speeddials, tabs and search engines, because those are things I don't want to lose. Especially that search engines are not available in sync either and I use like 50 or more search engines for many many stuff. And I really use them regularly. Like Google translate from my language to dozen of other languages and from those languages back to my and this is already many search engines.

Pinging the autoupdate.geo.opera.com didn't show any errrors. 0% loss and it was done quickly with low ping. I really would clean install Operas once again. But You see, I once lost my data because it didn't get my things from the sync for some reason. This is the only reason I won't uninstall and clean all the files from Opera. I would do that already if that wasn't the case. And since I bought new PC I had to do that anyway, but I had my Opera data on old PC if anything went wrong. But right now if I clean everything and sync won't work... I would lose so many things. I should really clean thsoe tabs some day. I wanted to make a local site with links to those tabs. Thought it's not something I would do in a days. More likely months. Cleaning, chosing the tabs I want to have, making the local html file with good looking style and the code that works... With thousands of tabs, it's really painful.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

fault bucket

I have some of those for opera.exe. Let's assume those are not the problem.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

Exception code: 0xc0000005

For that error for opera_autoupdate.exe, I'm looking through https://www.google.com/search?q=Exception+code%3A+0xc0000005 to see if anything sounds like it'd help.

burnout426

burnout426 Volunteer

Here's something you can test (based on some suggestions in those Google search results).

Start -> settings -> update & security -> Windows Security -> Device Security -> App & browser control

Under "Exploit protection settings", goto "program settings" and choose to add a program to customize. Choose to add by name. Add one for opera.exe and one for opera_autoupdate.exe. In the settings for each, override system settings and disable all of the features that are on by default, and apply the settings.

When done, restart your PC and see if that makes a difference. If not, you can remove those exceptions.

After that, under "App & browser control" again, goto "Reputation-based protection" and disable things in there as a test. Then, restart your computer and try again to test if that helps. You can revert to the defaults after you're done testing.

Also, under "Virus & threat protection" in Windows Security, goto "manage settings" for "virus and threat protection settings" and disable everything there as a test. I think you did some of the testing there, but give all of it a shot. If that doesn't work, revert to default of course. Then, add the Opera install folder, the Opera profile folder, the Opera cache folder, the "C:\windows\temp" folder, and your "C:\Users\yourusername\AppData\Local\temp" folder the the exclusion paths and test updating/checking in Opera again.

It's doubtful that any of that will help unless some of those things are per-user settings where you have something not set to default.

burnout426

burnout426 Volunteer @smokofenek

@smokofenek said in Opera doesn't update in any of the channel for about a year:

About uninstalling Operas. As I told before, this is the one thing I won't do. Just because I did that once and my speeddial or tabs (don't recall) was cleared. I fear this bug can occur twice. And with so many tabs I should check out, i can't risk losing them. Unless there is a way to save them as a file and then back up from that files. But I must be sure that I can get speeddials, tabs and search engines, because those are things I don't want to lose. Especially that search engines are not available in sync either and I use like 50 or more search engines for many many stuff. And I really use them regularly. Like Google translate from my language to dozen of other languages and from those languages back to my and this is already many search engines.

I can put together a how-to on that later.

smokofenek

smokofenek

@burnout426 I've done those App & browser control things. Though, by exception You mean in firewall? or where exactly.

About that code... it seems like something related to crashing. But I don't know. Executable files crashes because of memory access violation. Though I don't know how to fix if there is such problem.

There is one thing I want to try, though. I just disabled all addons. Now I'm going to restart browser to check if anything happens. Though I think I don't have anything except Tampermonkey on Dev and Beta, because I don't need extensions there.