Posts made by kathyb

@leocg Hey you! I got that before passphrase reset. I'm guessing back when it began, one of the countless uninstall/reinstall I clicked to delete user data. So, here we are hours later. Good news finally!!! I cleared history and signed out of all devices, did fresh install, and I'm back!! Bad news, I lost all my articles on flow and my pinboards. So guess ya gotta take the good with the bad. I can not thank you enough for bearing with me and helping. Apparently it was the data/passphrase that was the final solution. Many thanks

@leocg Well... that did not work! On the first uninstall it asked me if I wanted to delete user data and I checked yes. So I went to reset passphrase, and this is what I got

If I have no sync data stored, how is it when I sign in and hit sync all my stuff pops up?

@leocg OK. Well here goes. I'm going to have to reset it from Vivaldi, I'll be back with update later on. Thank you again very much

@leocg Good Morning! Can I go to sync.opera.com using another browser? I cleared history and signed out. With a newly found positive attitude, I tried to install Opera again this morning. Go through settings, sign in and sync all just fine...UNTIL... I select the bare minimum to sync bookmarks, pinboards nothing else. Boom, I was done. So much for positivity first thing in the AM. So I'll try the passphrase if I can get there with another browser. One other thing, should I sign out of Opera first. If so, I have to be fast, that's how quick it crashes after opening. Then after reset passphrase, do I just go back in and reset sync, or what?

@HenryThomas44 I appreciate your time but if you read the complete thread you would see that was the the first course of action I took. Not to be out done by spending nearly an hour after uninstall going to every nook and cranny of my pc to remove any trace of Opera, including all registry entries. Then, yes I did try an older version, but here's the thing it auto updates. So as soon as you install it, you update to the current version. Henceforth a dog chasing its tail. I have been going back and forth with @leocg who has been so kind as to watch me pull my hair out over this to finally have others come post they had the same issue. It's fine until you try to sync. If you sync you're sunk!

@leocg No. I didn't. I wasn't given an option to. I did however move the current Opera file with user data in it from my Windows directory to another drive prior to deleting it. So hopefully that created a backup. I did also have my browser synced with my phone and other devices. I was able to go into my phone and do an export of my favorites/bookmarks/bookmark bar/speed dial which was helpful and same for passwords. So I think I'm safe there. So now to the issue. How do I delete user data? Again I did do that on the original uninstall. So how should I now clear user data? If I sign in it's going to crash

@Aeviterna I hope you too are reporting with as much info as you can. I have found that if you do not sign in it won't crash. I uninstalled, removed ALL traces of Opera. Did a fresh install and it was just fine. I browsed and nothing happened. I signed in and boom crash. I repeated this countless times and have come to find each time it's the sign in/sync that boots you off .. crash. Try what I did and see if you get the same results.

@Alpha-Kiman Thank you for letting me know I'm not alone. I have found out that if you use the browser and do not sign in it does not crash. Which is OK if you just want to browse, but not OK if you need your bookmarks/speed dials/ passwords and such. I hope you sent a detailed crash report so that Opera can assist in this. I'm sure there's more people and those who just say forget it and go to another browser which is a huge loss for Opera

@leocg how is that done? After one of the uninstalls it asked me if I wanted to delete my user data and I checked yes. If you could please tell me what/how to do that I will give it a go. It is most certainly a sign in issue/sync. I don't want to lose my bookmarks/speed dials/passwords. So can I delete data without the loss of that? I send a detailed report each time I crash. I can use the browser as long as I don't sign in. If you can tell me how to remove the data without losing my mentioned info I'll try that! Thank you so much!

@leocg I am truly sorry to bother you again. I do have news. I went back uninstalled all traces. I then went and downloaded an older version of Opera. I left it go, and it ran fine. It asked me to close and update, but I chose to use it for a bit. I surfed and it was fine.. Then let it close and update, again, it was fine. I signed and fine again until.... I went to settings. As soon as I went to settings to sync my account boom it started the process of crashing. It was interesting to use the older version no issues then update and crash is back. Just thought I'd let you know.

@leocg Again thanks for the support along the way!

@leocg I translated the person who left a comment in German.. they have a pretty bad issue with that same update. I hope with what I provided along with the recording it helps. I miss my browser

@leocg I appreciate your suggestions. I took the install on the thumb drive and tried it on my laptop, the same thing happened. Prior to doing so however, I used the Opera browser on the laptop to ensure it was working fine. I then proceeded to use the install on the drive and same thing happened there as did on my pc. I did send in several crash reports and included the less than 10 sec screen record on one of the reports. IDK how long it takes the powers that be to get back with you but hopefully soon. After over 20 years of Opera use it's just not the same on other browsers.

@leocg I tried to upload a quick vid of what is going on when I open Opera says I don't have enough privileges to do this

@leocg There's been 0 changes to my system. This happened in front of my eyes. I was using Opera and it just updated itself, while I was working. Once it did that it reopened and shut back down. SO it's on the software side. Especially since my other devices did not get an Opera update. I have 2 laptops and another all in 1 desktop and they did not update to this version. Two of them were in use at the same time this happened to me. ! Every time the browser opens there's a tab for send crash report but it shuts itself down so fast I can't send it. I was able to get one sent by grabbing the addy and using another browser.[

@leocg It doesn't work. I wish I had the means to video record my screen. I open Opera, and within the blink of an eye.. boom shut down. I uninstalled it and then went through the registry for over an hour removing ALL traces of Opera AFTER I had uninstalled it. I rebooted and did a fresh install. Here's the kick.. after fresh install.. it still had me signed in.. even more of a kick, my speed dials are all gone and there's absolutely no extensions bar. How is this possible? I have 0 clue what that update was that I got, but there's no getting rid of it, and it's only Opera that is doing it. So in short, nope nothing else works. Now I'm stuck using a browser I really don't like, I hope someone figures out what is going on. Is there a file or something that holds info I can pass along?

@leocg Also does the Opera USB have to be downloaded and run on a jump drive? If so, that's a hard pass for me. What drives I have they're not the best/fastest and basically just use them for pics and nothing else.

@leocg I have not tried that. I didn't notice Opera USB to be honest. I guess I should uninstall the Opera I have now?

@leocg

I was finally able to capture a screenshot. After several uninstall/reinstall reboot/shut down this last time Opera opened this crash report was in a tab. Like I said as fast as I open Opera it shuts itself right back down I don't know if this will help me any by providing this piece of the puzzle.

@leocg HI! Thanks for getting back. Windows 11. Since post I have uninstalled and reinstalled. That did not work. I then went in and removed the UserData file in the Window/Users/Local/App and stored that file on a jump drive. I went back after a complete system/registry clean and did a clean install of the current version. I signed in, all was ok, with the exception all of my things bookmarks, pinboards were missing. However, on my mobile devices, they're still there even though I had sync turned on. So here it is over 12 hours later, after many reboots and a shutdown, the same issue. I can't even get it to stay open long enough to send a crash report. I've been using Opera for over 13 years, and I will say this is a first! Any help you can give would be appreciated. Currently I'm having to use another browser and I really need my stuff that's on Opera