RE: Not able to stream Amazon Prime - Widevine
Less than a month ago, I gave Amazon feedback about my cruddy Amazon Prime video quality. Here's what I told them and what they communicated back. I didn't mention that I was streaming using Opera. Anyway, I took their advice and now I get a good picture in Chrome. Opera is my default browser, but I don't expect it to do all things at all times. Is there some extension I could include in Opera to make my Amazon videos play well? I think that I did try to figure it out, but I never did figure it out. So for now, it's Chrome when streaming Prime shows.
Original Message (to Amazon)
Your Name: C
Comments:Living in the country, using broadband with a downstream of only 1.5 Mbps, I just assumed that the abysmal video reception I get while streaming Amazon Prime movies and shows was the best I could expect streaming from anywhere.
I was wrong. I get a pristine picture while streaming via Hulu. It blew me away, the difference in quality. I'll never think well of Amazon Prime Video until this is fixed. Please, please fix this.
Next I'm planning to try NetFlix. For me Amazon Prime Video is history, but I will keep checking back occasionally to see if this issue has been addressed.
Amazon's Response (to me one day later)
I'm sorry to hear about the trouble streaming Amazon Prime videos. I'll be glad to help you.
I've checked your account streaming history and researched on the same and I found that there is some issue with your browser and plug-in.
Amazon Video no longer streams using Flash player. As we continually seek to improve our service, this occasionally means we can no longer support certain platforms.
To watch Amazon Video on your computer, we recommend using our HTML5 video player because it's optimized to work with our service and includes access to features like Auto Play, and full 1080p High Definition playback.
Amazon Video is available on the following browsers that support our HTML5 video player:
-- Chrome (version M42 or newer)
-- Internet Explorer (version 11 or newer)
-- Microsoft Edge on Windows 10
The player loads automatically--just open Amazon Video from one of these supported browsers and try watching your video again.
For Firefox and Safari, Amazon Video is available to watch using the Silverlight player plugin. To access Silverlight from Firefox or Safari, you may need to make sure that your Add-ons or Plugins preferences are set to "Ask to Activate" or "Always Activate" Silverlight. If needed, you can also reinstall Silverlight from Microsoft at:
If you are still having trouble streaming video, You can contact us by phone or chat by visiting our Contact Us page (www.amazon.com/contact-us). We're available 24 hours a day, 7 days a week.
I hope this helps! We look forward to seeing you again soon.
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