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Please help urgently!

  • Hey, please can someone help me, I've emailed Opera and they responded with an email saying this is the only place I can get help but I've searched every inch of every topic and nothing helps at all, I need to speak to someone about my app and it suddenly using a massive amount of data. What do I do for support like this?

  • You have indeed come to the right place. I am sure someone will be in a position to help you soon. Please don't panic !
    I also find that Opera accumulates a large and ever growing quantity of data which eats up valuable memory space. The only solution I have found is to clear the data periodically in app settings. But this has one dawback in that clearing this multi-MB data also wipes all your speed dial entries which is a real pain.

    An answer by an expert to solve this problem would be most appreciated.

  • Hello! Ok by data I mean actual cost and not space, somehow in less then an hour my android opera browser app used almost 800 megs!

  • Have you tried a reinstall? Have you also checked for malware?

  • The data has already been deducted from my account and my services provider says the app used the data, so if I reinstall it won't make a difference. I have no clue how to check for malware :(

  • Install Opera Max VPN from Google store and monitor data traffic.

  • I have a few apps on my phone that already monitor such things, I have screen shots of how much opera used in a certain amount of time.

  • The data has already been deducted from my account and my services provider says the app used the data, so if I reinstall it won't make a difference. I have no clue how to check for malware

    It may be a bad installation, so removing and reinstalling it may help.

  • Ok I will try. Who do I contact about the 800 megs that was use?

  • Ok I will try. Who do I contact about the 800 megs that was use?

    Sorry used.

    Also how do I attach pictures here so I can show you?

  • Ok I will try. Who do I contact about the 800 megs that was use?

    Maybe your mobile data provider?

  • Also how do I attach pictures here so I can show you?

    Put them on a host (like imgur) and post the link here.

  • Ok I will try. Who do I contact about the 800 megs that was use?

    Maybe your mobile data provider?

    Why should my mobile data provider refund me what my opera app used?

  • Can you provide some informations about your device? Vendor-model info more exactly.

  • Can you provide some informations about your device? Vendor-model info more exactly.

    D6503 Sony Z2

  •   Ok I will try. Who do I contact about the 800 megs that was use? 
        
    
    Maybe your mobile data provider?
    

    Why should my mobile data provider refund me what my opera app used?

    Because they are the only ones that can give back your data quota and/or cancell the charge.

    If you are posting here thinking that Opera will refund you, then i'm afraid you are just wasting your and others time.

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