Have MFA for my Opera account, Linked with Google. Can't reset pwd or email

[leocg]

leocg Moderator Volunteer @EliasSantiago last edited by

@eliassantiago Did you try using your Google account password? Did you try using the Forgot Your Password? option?

[EliasSantiago]

EliasSantiago @leocg last edited by leocg

@leocg Yes, I tried both. Tried using the Google password, wrong password. I can log in with the Google SSO option.

If you use the reset password option, you must have the old password which I don't. However, I do have the MFA authenticator with the correct key. Why does Opera not rely on the MFA or the Google SSO so that I can reset the Opera account password? I don't receive any password reset email since my account says my email is invalid (it is the same as the Google email I use for login with Google SSO.

Can someone from Opera support check what is going on with my account?

[leocg]

leocg Moderator Volunteer @EliasSantiago last edited by

@eliassantiago said:

If you use the reset password option, you must have the old password which I don't

It doesn't make sense. The option is exactly for those who can't remember the password.

I don't receive any password reset email since my account says my email is invalid

So if you go to auth.opera.com, type your email address and click on the Forgot Your Password link, it says that your email is invalid?

[EliasSantiago]

EliasSantiago @leocg last edited by leocg

@leocg Exactly, it does not make sense!

Let me show you with some screenshots:

If I try login only with my email:

On the password screen, I don't have it, so I click forgot password:

Which takes me to:

after this, email enver arrives (Yes I've checked Spam, Junk, everywhere... emails never gets there:

So I go back to login, this time using Google sign-in:

I get to enter the MFA code (authenticator app) and Voila!:

But, the fun does not end there!:

See the thing about the email "being invalid" ???? If I try to change it or try to reset the password for the Opera account, all I get is this same screen every time, no matter what browser, what OS, etc. (I've tried Edge, Chrome, Mozilla, Opera, Brave, you name it!):

Sorry for the irony. Do you understand now? That's what I've been trying for over a year to get a hold of someone from Opera support so they check my account to see what the heck is going on!!!

I've tried everything!

[EliasSantiago]

EliasSantiago @EliasSantiago last edited by leocg

It seems nobody can help with this issue! Can someone from Opera Support take a look?

[EliasSantiago]

EliasSantiago last edited by This post is deleted!

[leocg]

leocg Moderator Volunteer @EliasSantiago last edited by

@eliassantiago The tool to recover your password still doesn't work?

[EliasSantiago]

EliasSantiago @leocg last edited by

@leocg what tool? If by tool you mean the password reset link, see the screenshots I uploaded. If this tool is an utility, no one has mentioned it before.

[EliasSantiago]

EliasSantiago @EliasSantiago last edited by leocg

@eliassantiago Amyone??? Opera Support?

[burnout426]

burnout426 Volunteer last edited by

Since dots before the @ are insignificant for Gmail addresses, try entering your Gmail address without the dot between your first and last name to see if the Opera auth site then recognizes your email.