recovery of lost security 2FA

[starryskies2ndacc]

starryskies2ndacc last edited by

i need help,ive read through posts here and looks like my chances are slim,but ill take it anyway,ive been using opera for several years,and recently enabled 2FA on my account,i dont remember what happend to the backup codes,if i saw them,i dont have them and at the same time i lost my 2FA it is a mistake on my side looking back.
i read that if thats the case your account is lost forever,however i can provide any evidence the support might need, ive been using opera since Wed, 27 Jul 2016 and i can prove im the owner of the account,if anyone working at opera please consider helping me

[sgunhouse]

sgunhouse Moderator Volunteer @starryskies2ndacc last edited by

@starryskies2ndacc The account may not be lost, but the data certainly will be. If there is a way to reset the account it will involve clearing all data stored under the account.

[starryskies2ndacc]

starryskies2ndacc @sgunhouse last edited by

@sgunhouse that isnt as helpful....is there any way to prove im the owner of the account?

[leocg]

leocg Moderator Volunteer @starryskies2ndacc last edited by

@starryskies2ndacc I don't think so, there doesn't seem to be any data that could be used to verify the identity of the user.
Also, I don't think that an account with a 2FA should be recovered without the code.

Anyway, even Opera people wouldn't have access to your account, so I guess that the most they could do was to delete the account so it can be used again after a while.

[starryskies2ndacc]

starryskies2ndacc @leocg last edited by starryskies2ndacc

@leocg so basically i have nothing to lose,i know its my mistake at the end,if there is no way really then yeah i would prefer they delete the data so i can reuse it,i still use my laptop so i have everything saved locally,how do i get in touch with them? maybe i get lucky and they have a way to verify

Edit:i can provide IPs,type of machine used, dates, info regarding the mail,even fav websites if they can check it

[leocg]

leocg Moderator Volunteer @starryskies2ndacc last edited by

@starryskies2ndacc You can try Opera social networks

[starryskies2ndacc]

starryskies2ndacc @leocg last edited by

@leocg ill try to reach it via twitter then thank you for your help

[starryskies2ndacc]

starryskies2ndacc last edited by

i posted on twitter,any chance you guys can help me so they will noitce it?

the twit