I lost my authenticator and my backup codes

[nik777082]

nik777082 last edited by

I wanted to reset my Windows PC and then I forgot to save my backup codes and lost them. In addition, I reset my phone as well. Now I'm stuck and I don't know how to log in again.

[sgunhouse]

sgunhouse Moderator Volunteer @nik777082 last edited by

@nik777082 If you reset your password it will have cleared all your data from the account. (It's just not secure if someone could access your data merely by resetting the password after hacking your email.) So it seems like there's nothing for you to access.

[NIK77708]

NIK77708 @sgunhouse last edited by

@sgunhouse I've found my backup codes! I have regained access to my account. As soon as OneDrive saved the file, I was able to log into my account.