Instructions on posting about problems in Opera for computers

[leocg]

leocg Moderator Volunteer last edited by leocg

In order to better allow people to try to understand your issue and help you solving it, here are some instructions on how to post about problems in Opera.

[leocg]

leocg Moderator Volunteer last edited by leocg

Before posting, some required steps

First of all you should check if the problem is not being caused by an extension or a broken profile. Do the following mndatory steps, re-starting Opera after each one of them and checking if the problem remains after each one.

• Disable all extensions

• Disable the ad-blocker

• Reset settings to default (Do a backup and export your passwords first)

• Reset flags to default

• Create a clean profile folder/directory

• Temporarily disable antivirus, firewall, anti-malware and all related software in your system

• If the problem is with a web page, check if it works with other browsers.

• If the problem is with a third party program not working in or with Opera, contact firstly the support of that program.

• Check if your Operating System is up to date

[leocg]

leocg Moderator Volunteer last edited by leocg

Posting about your problem

After have done the steps above and confirmed that the problem is most probably in Opera, it's time to post about it.

Read the rules: https://forums.opera.com/rules

Start the topic with a title that briefly describe the problem so people will know about what this is about.
Don't try to explain all the problem in the title.
Try to be as more specific as possible. Avoid too generic topic titles.

Use tags to make it easy for other users to find posts about similar issues. If posting about Opera Mail then add the 'Opera Mail' tag
Try to use up to 3 tags.

Try to not use more than three tags

In the post (body) you should include the following information:

• Your OS (Linux, Mac, Windows)

• Your version of Opera

• If the problem is with a page, a link to it

• A screen-shot of the problem if it's related to something not showing as should

• A description of the problem, including as much as information as possible

• Steps to (try to) reproduce the issue

• Expected behavior and actual one

Do not use caps on your post. There aren't and there never will be reasons to use caps.