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    Opera Neon cannot start anymore (Windows 7)

    Opera for Windows
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    • jlefr
      jlefr last edited by

      Hello Group!
      Since this week-end, Opera Neon won't start anymore on my Win7 machine (SP1, 32bits).

      Looking into Process Explorer when I run When I run neon.exe:

      • neon.exe process starts
      • it creates 'child' (assuming: one per previously opened tabs. I have less than 10 child processes being created)
      • sometimes I can (briefly) see Neon page opening
      • then all processes immediatly shutdown
      • only the parent neon.exe process remains, with CPU ebing in 'Suspended' state.

      I tried to update => no change; to uninstall/reinstall => same behavior.
      On a second uninstall attempt, I also cleared history data (check box during uninstall process); that time I am no more able to install the application... it crashes during the setup.exe with generic windows message stating that 'an issue occur, installation failed'.

      Looking into eventviewer.msc > application logs I see an error message related to ntdll.dll (sorry it's in French):

      Chemin d’accès de l’application défaillante : C:\Users\frx10592\AppData\Local\Opera Software\Opera Neon\Application\neon.exe
      Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\ntdll.dll

      FYI my Win7 was patched (windows update) last Friday so could be related to whatever change implemented into ntdll.dll.

      Any idea?
      I can provide Neon debug logs... if someone knows how to get those 😉

      Thank you for your attention,
      Jérôme

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      • leocg
        leocg Moderator Volunteer last edited by admin

        Discussion about Neon goes in this topic

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