Videos won't play

murray

murray

I like to use a local news site for getting my news and they often have videos. Unfortunately something has changed recently (not sure if it was me upgrading Opera or the news site changing something, but now I can't watch any of their videos.

I see the preview graphic of the video, but if I go to play it (usually just mousing over the video would normally start it playing) the preview graphic changes to say:

This video is either not available or not supported in this browser
Error code MEDIA_ERR_SRC_NOT_SUPPORTED
Technical details:
The video could not be loaded, either because the server or network failed or because the format is not supported.

Here's an example link: http://www.stuff.co.nz/life-style/food-wine/74758758/battle-of-aucklands-cat-cafes

At first I thought the site was using an unsupported codec, as I remember there were competing codecs for HTML 5 video and certain browsers supported certain codecs and no one could agree on what the standard should be, but these videos play ok in Chrome and since Chrome and Opera now use the same engine I thought they should support the same video codecs (or am I wrong on that point?)

I'm using Opera 33.0.1990.115

lando242

lando242

Works fine here. Using the same version you are on Windows 10.

digiface

digiface

Works here too. Have you disabled encrypted media extensions in opera://flags/ ?

murray

murray

Thanks for checking guys.

I've just checked "Encrypted Media Extensions (EME)" in the flags and it's set to "Default (enabled)", so looks like that's not the problem.

This is the only site that I have this problem playing videos on, other sites such as Youtube work just fine.

In the flags I have the following:

Disable Media Source API
Disable Encrypted Media Extensions
Disable prefixed Encrypted Media Extensions

All of these have "Enable" buttons under them, so I assume that these settings are currently disabled? So if a "Disable" flag is disabled, does that mean the setting is enabled? (seems to be a double negative here!)

digiface

digiface

They are enabled, if there's enable button under them. It's kinda weird, but makes sense. If you click the enable button, then they are disabled, because then you enable disable function. :rolleyes:

Oh forgot, There's also problem with some videos, if "click-to-play" for extensions is set in Opera settings. Some vids won't start to play with click-to-play option.

59er

59er

I tried your link and the videos, initially, would not play. I remembered Opera Turbo was enabled. After disabling, the videos played normally. There are other videos that will not play nice with Opera, turning off turbo just happened to work here.

murray

murray

I tried your link and the videos, initially, would not play. I remembered Opera Turbo was enabled. After disabling, the videos played normally. There are other videos that will not play nice with Opera, turning off turbo just happened to work here.

I checked and I don't have Opera Turbo turned on. Just to be sure I turned it on and then back off, the videos still won't play.

murray

murray

I tried Opera on my desktop PC and the videos work fine on there, so it must be something to do with my settings on my netbook.

If I reinstall Opera will it keep all my bookmarks, passwords and form-filling entries?

leocg

leocg Moderator Volunteer

I tried Opera on my desktop PC and the videos work fine on there, so it must be something to do with my settings on my netbook.

They use the same OS? Opera relies on the OS to play some videos.

murray

murray

I tried Opera on my desktop PC and the videos work fine on there, so it must be something to do with my settings on my netbook.

They use the same OS? Opera relies on the OS to play some videos.

No, the one that plays videos ok is still running Windows XP, the one that won't play videos is running Windows 7. It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

A Former User

Your using and out of date version of Opera time to update

latest version is 34.0.2036.25

and all the videos on Stuff work fine for me here in Napier

leocg

leocg Moderator Volunteer

It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

Do you have turbo or/and "click to play" enabled by chance?

A Former User

Leo, he said he tried Turbo.

I guess in these "new and shiny" Windowses some mediapacks are missing. Or at least...
Try comparing those packs and stuff on both systems. Perhaps you might need to find that missing gear somehow...

You said "won't play": what does it show instead? Do you have an active frame/object there? Is there any context menu available in that area? Does it say something? Same stuff or varies?

leocg

leocg Moderator Volunteer

Leo, he said he tried Turbo.

Well, there is still click to play to check.
With it enabled, videos don't play for me on that site.

sirohmah

sirohmah

Works fine here. Have you disabled encrypted media extensions in opera://flags/ ?

murray

murray

Works fine here. Have you disabled encrypted media extensions in opera://flags/ ?

I tried that, it made no difference (but thanks for the suggestion).

murray

murray

It's only one site that I've found that it won't play videos on, and that's stuff.co.nz

Do you have turbo or/and "click to play" enabled by chance?

Turbo is turned off. Click to Play is also off (it's set to "Run all plug-in content (recommended)").

murray

murray

Your using and out of date version of Opera time to update
latest version is 34.0.2036.25
and all the videos on Stuff work fine for me here in Napier

Yeah, I'm now running 34.0.2036.25, it updated since I originally posted at the beginning of December.

murray

murray

Leo, he said he tried Turbo.
I guess in these "new and shiny" Windowses some mediapacks are missing. Or at least...
Try comparing those packs and stuff on both systems. Perhaps you might need to find that missing gear somehow...
You said "won't play": what does it show instead? Do you have an active frame/object there? Is there any context menu available in that area? Does it say something? Same stuff or varies?

This is what I see when the page with a video loads, without me having clicked on anything to make the video play:

stuff.co.nz

I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

leocg

leocg Moderator Volunteer

I suppose my netbook might be missing a video codec, but the videos play ok in Chrome so I don't think it would be a missing codec.

Chrome doesn't rely on the OS to play videos, it uses its own library afaik.

What does opera://media-internals/ says when you try to load the video?