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  • Same problem here on a Samsung BD-J5900 which I received less than a week ago. I set it up on Thursday night and the Opera store worked fine (but no iplayer or ITV hub or All 4 - so pretty poor - but at least iplayer is meant to be coming). But today after "Browser initialising, please wait..." for a second or two it then displays a picture of a TV with a line through it nd a message saying "We are sorry but your device is not supported (err:496)." Worse still if I then just press Exit on the remote the whole box freezes and the only way to get it back is to unplug it. The workaround appears to be to press Return before Exit - but I'm not sure if that's always the case. As for the amazon store - many times the box never gets past the initial loading g message and then I just have a black screen. But other times it does work.

    I have a wired ethernet connection and the network settings are always good. I'm on the latest firmware. So it seems that this Opera TV Store and it's apps are flakes at best.

    It would be nice to get a response from someone from Opera...

  • I believe that there is no support! My message of December remains unanswered.

  • I believe that there is no support! My message of December remains unanswered.

    Well, this is an users' forum. Although a few Opera emplyoees may come here from time to time, you should not expect answers from them.

  • Many thanks for the answer.

  • Hi,

    Apologize for late answer. We are aware about the problem and working together with Samsung to fix it.


  • Hi

    That's good to know. Any chance of a rough timescale for a fix?


  • I finally got around to contacting Samsung Support by email about this today and got the following response which worked for me:

    In regards to your query about the BD-J5900, please try to reset it by press and holding the Open/Close button on the front panel of the player for more than 5 seconds with no disc inserted.

  • Hello, despite hardware reset the BD-j5900 as described above, there is a problem with the Opera browser error code 496 continues.
    By asking for a solution.

    Best Regards
    Marco Duhn

    Trotz Hardware Reset beim BD-5900 wie oben beschrieben, besteht das Problem mit dem Opera Browser Fehlercode 496 weiterhin.
    Mit der bitte um eine Lösung.

    Mit sonnigen Grüßen
    Marco Duhn

  • I just purchased a Samsung BD-JM57C/ZA and Opera TV Store is giving me the same error:

    ""We are sorry but your device is not supported (err:496)"

    And then it hangs my system forcing me to unplug it from the wall.

    This is extremely annoying since this blu-ray player is listed in the support list:

    I've got about 30 days to return it... 😞

  • Dear User,

    It should be fixed now. Could you check again?

  • Unplugged from wall...did NOT work

    Held open/close button for 5 seconds...This prompted reset....did NOT work

    Held open/ close button for 15 seconds....This prompted reset, but ALSO brought up Opera's terms of agreement. Scrolled thru terms, & THIS WORKED!!!

  • I have a RCA TV and my Opera TV Store worked just fine for 3 months, and now it gets the 496 Error. I called RCA and they said it is an issue on Opera TV whose updating the application, but it is going on a year now and still no fix. I purchased the tv all due to Opera, and noone seems to have any answers, or update for this.

  • To eprice000

    My error code 496 was on my samsung blueray.