HBO Max Video Player

[joserobledoh]

joserobledoh last edited by

So I got this error when trying to play anything on this new HBO Max streaming service.

I read that there is a flag that needs to be enabled, but I do not know which specific flag is.

[leocg]

leocg Moderator Volunteer @joserobledoh last edited by

@joserobledoh See https://forums.opera.com/topic/23068/instructions-on-posting-about-problems-in-opera-for-computers

[burnout426]

burnout426 Volunteer last edited by

These type of questions require some info up front.

What version of Opera?

Is it regular Opera or Opera GX?

What version of Windows?

Is that version an "N" edition of Windows? If so, you might need to install the Windows Media Feature Pack for your OS.

At https://html5test.com/, does it say "Yes" for h.264 support and "Yes" for AAC support?

At https://bitmovin.com/demos/drm, does it say "Detected, using Widevine" above the video and does the video play? For MSE below the video, does it have "video/mp4; codecs="avc1.42c00d" checked? In the EME section, does is "Widevine" checked?

Did you try installing https://addons.opera.com/en/extensions/details/user-agent-switcher-5/ and setting the site to mask as "Chrome for Windows" (including editing the "Chrome for Windows" string to be Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36)?

Did you try going to the URL opera://flags/#disable-accelerated-video-decode, disabling the flag and restarting Opera?

Did you try going to the URL opera://settings/system, disabling hardware acceleration and restarting Opera?

[A Former User]

A Former User @joserobledoh last edited by

@joserobledoh same here. I ended up using Edge to access where it worked right out of the box.

[Dunec]

Dunec last edited by

Yeah same error for me in Opera. Launched in Firefox, no issue.

What version of Opera? Version:68.0.3618.125

Is it regular Opera or Opera GX? Regular

What version of Windows? Windows 10 Pro 64 bit
Microsoft Windows [Version 10.0.19041.264]

Is that version an "N" edition of Windows? If so, you might need to install the Windows Media Feature Pack for your OS. No

At https://html5test.com/, does it say "Yes" for h.264 support and "Yes" for AAC support? Yes and yes

At https://bitmovin.com/demos/drm, does it say "Detected, using Widevine" above the video and does the video play? Yes
For MSE below the video, does it have "video/mp4; codecs="avc1.42c00d" checked? Yes
In the EME section, does is "Widevine" checked? Yes

Did you try installing https://addons.opera.com/en/extensions/details/user-agent-switcher-5/ and setting the site to mask as "Chrome for Windows" Yes, No Change
(including editing the "Chrome for Windows" string to be Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36)? This here, worked!

Did you try going to the URL opera://flags/#disable-accelerated-video-decode, disabling the flag and restarting Opera?

Did you try going to the URL opera://settings/system, disabling hardware acceleration and restarting Opera?

[pjbf1979]

pjbf1979 @Dunec last edited by

@Dunec This solution worked for me, too!!

[Duarbriel]

Duarbriel @Dunec last edited by

@Dunec OMG dude! It work

[pinballwizard420]

pinballwizard420 @Dunec last edited by

It seems the workaround has been patched in the past week. Now when I load the site it simply blocks me from entering at all, even with the user agent switcher.

Really obnoxious web design. Hope there's some other workaround possible.

[4ushlin]

4ushlin @burnout426 last edited by

@burnout426

These type of questions require some info up front.

What version of Opera?
71.0.3770.441

Is it regular Opera or Opera GX?
GX

What version of Windows?
Windows 10 Home 64 bit version 20H2

Is that version an "N" edition of Windows? If so, you might need to install the Windows Media Feature Pack for your OS.
No

At https://html5test.com/, does it say "Yes" for h.264 support and "Yes" for AAC support?
Yes

At https://bitmovin.com/demos/drm, does it say "Detected, using Widevine" above the video and does the video play? For MSE below the video, does it have "video/mp4; codecs="avc1.42c00d" checked? In the EME section, does is "Widevine" checked?
Yes

Did you try installing https://addons.opera.com/en/extensions/details/user-agent-switcher-5/ and setting the site to mask as "Chrome for Windows" (including editing the "Chrome for Windows" string to be Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36)?
Yes

Did you try going to the URL opera://flags/#disable-accelerated-video-decode, disabling the flag and restarting Opera?
Yes

Did you try going to the URL opera://settings/system, disabling hardware acceleration and restarting Opera?
Yes

None of these have worked for me and I'm not sure what to do.

[burnout426]

burnout426 Volunteer @4ushlin last edited by

@4ushlin You covered everything. The only other thing I can suggest is to try in Opera Developer just to see if it works there.

If you feel like sharing your HBO login info with Opera via a bug report, someone at Opera might be able to investigate further.

[topazherald]

topazherald @pinballwizard420 last edited by

@pinballwizard420

The User Agent Switch workaround now works with firefox, but not Chrome

[herr-matheus]

herr-matheus @joserobledoh last edited by

Some solutions used to work, however, it's not working anymore; now both HBO Max and Netflix give an error message. Those services work fine on Chrome, Firefox, and Edge.

Print screen of the Error Code here (Imgur).