Sounds like he's in a popup window - one without all the other toolbars - and trying to figure out how to get them back. Open a new window, it will have all the toolbars available, then close the window without those toolbars.
(Early versions of Presto would open popups as windows but with only the page-related toolbars, if you had set it to open windows instead of tabs. We had too many issues like this one though, so later they made it so that popups included full toolbars.)